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Candidate's Name
Street Address  Seminole CircleTerry, MS Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEAn independent and self-motivated individual with proven managerial skills, customer relation skills, and training skills. Seeking to maximize all professional qualities and skills to effectively assist others in meeting maximum potential. Willing to deliver excellence, timeliness, proper decision-making skills, and reviewal of files and maintenance of records to ensure proper parole times.MARCH 2022-MARCH 2024CUSTOMER SERIVICE ADVISOR II, CONCENTRIXOutbound Advocate informing customers of their Prescription Home delivery coverage included in their United Health Care Insurance plan, offering to provide medication cost as well as beneficial perks. Send prescription request to doctor office.Inbound Advocate through United Health Care scheduling transportation rides for members as well as resolving any issues they may have involved transportation to medical appointments.JULY/2021  CURRENTINSURANCE AGENT, The Capitol LifeEnsure that customers receive the best home service possible.Pick up monthly premium payments.Develop and maintain beneficial relationships with new and existing clients.JUNE/2021  JANUARY 2022ASSISTANT MANAGER, Uhaul moving and storageManage store cash intake with high accuracy and prepare daily bank deposit.Motivate and lead team members to work together to achieve targets.Identified customer needs and delivered relevant product solutions and promotions.JUNE/2016  JULY/2019Customer Service Supervisor, XEROXManaging and leading a customer service team.Educate team on daily mistakes heard on calls.Approve pay roll once a week.CUSTOMER SERVICE REPPromote high customer service satisfaction by resolving problems with knowledgeable and friendly customer service.Provide member with Prescription drug plan benefits.Order medication, submit prior authorization, collect premium payments.DECEMBER/2011  CURRENTFUNERAL DIRECTOR, Westhaven Memorial Funeral HoMeFile and submit claims for funeral services.Transport families for services.Removes deceased from current placement and transported to funeral home.Arranged for clergy members to perform funeral services.Ensure families can handle financial expenses for proper burial services.EDUCATIONAUGUST 2011-MAY 2013ASSOCIATE OF ARTS IN CRIMINAL JUSTICE, Hinds Community CollegeMAY 2007-2011HIGH SCHOOL DIPLOMA, Raymond High SchoolSKILLSDetail OrientedOrganizational SkillsAbility to maintain RecordsCustomer Service SkillsManagerial Skills/TrainingExcellent Communication SkillsTeam LeaderDecision Making SkillsINTERESTReadingVolunteer WorkWritingLICENSE:Life Insurance License07/2021Phlebotomy Tech Certification05/24REFERENCESAvailable upon requestAR