Candidate Information Name Available: Register for Free Title Front Office General Manager Target Location US-WA-Kirkland Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLE MBKirkland, WA Street Address
SUMMARY25+ years of experience in Business Development, CRM, Coaching & Leading, Strategic Thinking / Planning, Financial Management, Data Analysis, P&L Management, Forecasting, Budgeting & Performance Improvement / Reporting, Safety Practices & People Management.Exemplary achievement of Key Performance Indicators (KPIs) in Customer Relationship ManagementLeadership experience establishing effective relationships, creating high workplace morale, and increasing productivity and profitability.EDUCATIONUniversity of Wisconsin  Stout Menomonie, WI, USAMaster of Science in Hospitality ManagementSpecialization in Customer Relationship Management (CRM) and Service Marketing ManagementUniversity of Cairo Cairo, EgyptBachelor of ScienceInternational EconomicsPROFESSIONAL EXPERIENCEResidence Inn  Marriott Bellevue, WAAssistant general manager 10/2021 Till PresentStrengthening quality performance levels across the properties, resulting in top 10% status within company.Initiating, developing, and cultivating strategic business action plans to meet customer expectations, provide value-added benefits, and increase overall profits.Trainings Completed: Property management, Cost Saving, Behavior based interviewing, Revenue Management  GM  Orientation.Residence Inn  Marriott Bellevue, WADirector of Rooms Division 03/2016  04/2020Hyatt General Manager  Task Force (6 Months) El Segundo, CAExecutive Committee Member, oversee all rooms division operations department.Ensuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.Producing constant improvement in guest experience satisfaction metrics.Slashed payroll / benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.Trainings Completed: Effective leadership skills, Housekeeping Management, Financial Management.Doubletree  Hilton Minneapolis, MNDirector of Front Office 1/2013  2/2016Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, budgeting and forecastingMonitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.Recruit interview and train team members.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Trainings Completed: Situational guest caring, Team building, Customer relationship management,Global revenue optimization.Marquette Hotel  Hilton Minneapolis, MNAssistant Manager / Front Office Manager 5/2005  12/2012Managing the operations of the front office and provide the daily supervision, directions, training and leadership to all staff.Assisted in creating and setting service standards for front office positions to maximize the efficiency and ensure the service quality.Effectively participated in developing and establishing policies and objectives consistent with those of the hotel to enhance the customer retention and maintain efficient operating system.Trainings Completed: Effective management skills, Hilton HHonors 101  Front office & Management, Managing change & transition  Leaders & Managers.Cairo Media City Mvenpick Hotel Cairo, EgyptDirector of Sales & Marketing (Pre-Opening Experience) 10/1999  10/2003Executive Management  Task Force / Training (9 months) Geneva, SwitzerlandExperience and judgment resulted in realistic business and marketing plan that achieved planned target.Identified and developed the key accounts and prospect accounts.Pro- actively managed the total sales efforts to meet revenue goalsEffectively managed, coached and led the sales and marketing team.Training Completed: Psychology of sales, Service marketing management, financial management, eSales overview, Customer Focused Selling & Global reservation system, Yield managementCairo Heliopolis Mvenpick Hotel & Casino Cairo, Egypt (6/1996-9/1999)Assistant Director of Sales & MarketingDirector of Interactive Marketing  Task Force / Training (7 months) Geneva, SwitzerlandMaintained long-term relationship with major clients Leisure & Corporate.Assisted in preparing the market plan and achieved the planned target.Participated in relevant trade shows, worldwide.Training Completed: Effective sales management, Maximum profits from trade shows, Effective meetings and presentations, developing sales team & Effective selling and marketing skills.INTERNATIONAL TRADE SHOWSITB  Internationale Tourismus Borse Berlin - GermanyYears attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993/1990.WTM  World Travel Market London - EnglandYears attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993.EIBTM  European Incentive & Business Travel & Meetings Geneva - SwitzerlandYears attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993.ATM  Arabian Travel Market Dubai United Arab EmiratesYears attended: 2003/2002/2001/2000/1999/1998/1997.Sales Blitz on behalf of Mvenpick Hotels  Europe. Paris - FranceYears attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995 .