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Click here or scroll down to respond to this candidateCandidate's Name
Kingsport, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and detail-oriented professional with experience in customer service, administrative support, and team leadership. Proven ability to manage multiple tasks efficiently in fast-paced environments while delivering exceptional results. Strong communication and interpersonal skills enable effective collaboration with clients and team members. Proficient in using various software applications for data management, scheduling, and social media engagement. A quick learner with a proactive attitude, committed to fostering positive relationships and enhancing operational efficiency. Seeking to leverage my diverse skill set in a challenging role that allows for growth and contribution to organizational success. Work ExperienceCustomer Service RepresentativeTeleperformance-Bristol, TNPresentIn my role at the AT&T Mobility call center, I was responsible for providing exceptional customer service and support to a diverse clientele. My primary duties included answering incoming calls, addressing customer inquiries regarding mobile services, billing, and technical issues, and ensuring a positive experience. I utilized problem-solving skills to troubleshoot and resolve service-related concerns while maintaining a high level of professionalism and empathy. Additionally, I processed account changes, upgrades, and service orders, ensuring accurate and efficient handling of customer requests. I actively contributed to team goals by consistently meeting or exceeding performance metrics, including call resolution time and customer satisfaction scores. My role required effective communication skills, patience, and the ability to adapt to a fast-paced environment while managing multiple tasks simultaneously.Assistant ManagerGreeneville Oil Company-Church Hill, TNJanuary 2018 to March 2020As a gas station attendant, I was responsible for ensuring a smooth and efficient operation of the station. My primary duties included providing exceptional customer service by assisting patrons with fueling their vehicles, answering inquiries about products and services, and processing transactions at the register. I maintained the cleanliness and organization of the station, including the convenience store and fueling area, to create a welcoming environment. Additionally, I monitored fuel levels and performed basic maintenance checks on pumps and equipment, addressing any issues promptly. I also stocked shelves, managed inventory, and promoted seasonal promotions to enhance customer experience and drive sales. My role required strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Lead Customer Service RepresentativeNexRep (Teladoc)-RemoteJanuary 2010 to June 2016In my position with Nexrep TeleDoc, I was responsible for delivering high-quality telehealth support to patients seeking medical advice and services. My primary duties included answering incoming calls and facilitating virtual consultations by guiding patients through the registration process and ensuring they understood the services available to them. I effectively communicated with healthcare providers to relay patient information, aiding in accurate diagnosis and treatment recommendations. Additionally, I handled patient inquiries regarding their health plans, appointment scheduling, and follow-up care instructions, while maintaining a compassionate and professional demeanor. I also utilized electronic health record systems to document patient interactions and ensure compliance with privacy regulations. My role required strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while prioritizing patient needs. Machine OperatorCooper Standard-Surgoinsville, TNJanuary 2007 to December 2010Skills:Technical Proficiency: Understanding and operating machinery, often involving complex systems.Attention to Detail: Ability to monitor machines and identify potential issues or inconsistencies.Mechanical Aptitude: Familiarity with basic mechanical operations, including understanding machine parts and maintenance.Problem-Solving Skills: Ability to troubleshoot issues as they arise and make adjustments or repairs as necessary.Safety Awareness: Knowledge of safety protocols and the ability to maintain a safe working environment.Quality Control: Ensuring that products meet specified standards and making adjustments as needed to maintain quality.Time Management: Efficiently managing time to meet production deadlines and quotas.Physical Stamina: Ability to stand for long periods and perform repetitive tasks.Communication Skills: Ability to work as part of a team and communicate effectively with supervisors and colleagues.Basic Computer Skills: Familiarity with machine interfaces and possibly data entry or tracking software.Responsibilities:Operating Machinery: Setting up, operating, and monitoring machines used in production processes.Routine Maintenance: Performing regular maintenance on machines, such as lubrication, cleaning, and minor repairs.Quality Inspection: Regularly inspecting finished products for defects or deviations from specifications.Adjusting Machine Settings: Making necessary adjustments to machine settings to maintain quality and efficiency.Loading and Unloading Materials: Loading raw materials into machines and unloading finished products.Maintaining Records: Keeping detailed records of production, machine performance, and any issues that arise.Following Safety Procedures: Adhering to all safety regulations to prevent accidents and injuries.Collaborating with Team Members: Working with other operators, supervisors, and engineers to ensure smooth production processes.Reporting Issues: Communicating any machinery malfunctions, production issues, or safety concerns to supervisors.Continuous Improvement: Suggesting and implementing improvements in machine operation and production processes. Virtual AssistantKingsport Times-News-Kingsport, TNApril 1998 to December 2010As a virtual assistant, I was responsible for providing comprehensive administrative support to clients from a remote setting. My primary duties included managing calendars, scheduling appointments, and coordinating meetings to optimize my clients' time. I handled a variety of tasks such as responding to emails, conducting research, and preparing reports, ensuring that all communications were timely and professional. Additionally, I managed social media accounts, creating and scheduling content to enhance online presence and engagement. I also assisted with data entry, bookkeeping, and maintaining organized digital files to streamline operations. My role required strong organizational skills, attention to detail, and the ability to adapt to different clients' needs, all while maintaining effective communication and ensuring deadlines were met.EducationHigh school diplomaSullivan North High School - Kingsport, TNAugust 1998 to June 2001In high school, I consistently demonstrated academic excellence, maintaining a GPA of 3.8 while being actively involved in various extracurricular activities. I served as president of the Student Council, where I successfully organized school events and fostered student engagement. My leadership skills were further honed as captain of the debate team, leading us to regional championships. I also volunteered over 100 hours at a local community center, contributing to programs that support underprivileged youth. Additionally, I received the Academic Achievement Award in recognition of my dedication to my studies and was honored as a National Honor Society member for my commitment to scholarship, leadership, and service.Skills Social Media Management Marketing Bookkeeping Assistant Manager Experience Public Relations Email Marketing Search Engine Optimization (SEO) Office Management Digital Marketing Account Management BloggingAwardsEMPLOYEE OF THE MONTH AT LOWES IN KINGSPORTApril 2007I RECEIVED EMPLOYEE OF THE MONTH 2 MONTHS IN A ROW. ALSO RECEIVED AN AWARD AND OVER$1,000 BONUS ON TOP OF MY CHECK FOR GETTING THE MOST CREDIT APPLICATIONS AT LOWE'S. Additional InformationI DONE THIS EXACT WORK THROUGH TELEPERFORMANCE. I LOVED IT. I KNOW ALOT ABOUT WATER HEATERS LOL THANKS TO THIS JOB. I COULD DO IT AGAIN. ABSOLUTELY. Candidate's Name
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