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Candidate's Name
Street Address  N Orange Ave #238Orlando, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Detail-oriented and customer-focused professional seeking a remote customer service representative position to leverage exceptional communication skills and problem-solving abilities in providing top-notch support to clients. Education:- Bachelor of Arts in BusinessLehman College, Bronx New York2021Skills:- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Proficient in using customer service software and CRM systems- Ability to multitask and prioritize tasks effectively- Empathetic and patient when dealing with customer inquiries and complaints- Attention to detail in documenting customer interactions and resolutions- Adaptability to remote work environments and technologies Experience:Customer Service RepresentativeAmazon, Orlando FLFebruary 2022 - May 2024- Provided timely and accurate support to customers via email, phone, and live chat- Assisted customers with product inquiries, technical issues, billing questions, and account management- Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction- Utilized CRM software to document customer interactions and maintain accurate records- Collaborated with other departments to escalate and resolve complex customer issuesCustomer Support SpecialistAt Home Group Inc. Rochester NYAugust 2021 - February 2022- Responded to customer inquiries and provided assistance via email and phone- Handled customer complaints and disputes, working towards swift and satisfactory resolutions- Assisted in creating and updating customer service policies and procedures- Conducted product demonstrations and provided training to customers as needed- Collaborated with the sales and product development teams to relay customer feedback and suggestions for improvementReferences:Available upon request.