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Title Program Manager Customer Service, Recruitment Management
Target Location US-MI-Fenton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Fenton, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceProgram ManagerStaffency-Appleton, WIFebruary 2021 to September 2023With a focus on our Core Values of Integrity, Internally Driven, Fun and Respect, the Program Manager is responsible for developing existing Staffency clients by generating new business and educating clients on all serviceofferings. They collaborate with the clients executive leadership and management team as a strategic business partnerforecasting needs, reviewing market trends, enhancing customer service, and conducting on site visits and presentations.This position requires a flexible schedule in order to support the program at all times and may include support after hoursand/or on-call duties.Essential Job Responsibilities:Demonstrate commitment and behavior aligned with the philosophy, mission, values and vision of the company.Director Of Permanent Placement Physician Recruitment and Account ManagementHonor Medical Staffing-Southfield, MIApril 2019 to February 2021 Identify, screen and qualify physicians and advanced practice professionals to place in permanent positions in the healthcare industry as well as develop and manage new client relationships in new territories. Candidate Engagement Engage, manage and track the placement process with candidates. Place candidates in locum tenens and permanent positions by matching with client needs. Client Engagement Identify new clients through business development activities and negotiating contracts. Represent and communicate candidate attributes to clients. Manage client relationships to ensure staffing needs are met and expectations are exceeded. CLIENT SERVICE STAFFING SUPERVISORADVANTIS OCCUPATIONAL HEALTHCARE-Bloomfield Hills, MI May 2014 to April 2019Recruits, schedules, hire and supervises field staff ensuring the availability of qualified personnel to meet the needs of our clients in a timely manner. Proactively coordinates and schedules field personnel to match client needs. Coach/Counsel/problem solving/ Full cycle recruiting. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Organized new employee orientation schedules. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Supervision of remote field personnel, including the completion of yearly performance reviews along with employee counseling and termination as needed. Identifies and resolves situations and problems acting, within authority limits, to prevent re occurrence of any negative issues.ADMINISTRATIVE ASSISTANT-NURSING DIRECTORSMCLAREN REGIONAL MEDICAL CENTER-Flint, MIApril 2012 to April 2014 Maintain appointments, meetings and documentation as directed. Arrange interviews for nurse managers of qualified professionals for all open positions within nursing units. Support to all nursing units within the hospital, assisting Nurse Managers in filing and maintenance of RN, LPN, NA, US credentials. Support Patient Care Experience Department by maintaining records of customer complaints and pastoral care-creating monthly schedule for chaplains and maintain chaplain payroll. Maintain quality control/satisfaction records. Enter and maintain payroll and timekeeping functions for Nursing Directors and Unit Nurse Managers. Review chart audits performed on nursing units and maintains data spreadsheet for Environment of Care (EOC) for hospital. Maintains records for EOC -Joint Commission Survey Readiness floor reviews conducted house-wide. Attends reviews and writes minutes for the following hospital committees: Heart Failure, Fall Prevention Team, Unit Clerk Forum,Rapid Response Team, and attends weekly business operations meetings for Nursing Administration; formally responsible for CriticalCare Council, Gift of Life, and Keystone Committees. Conducts research as directed on Hospital Best Practice to present to above committees. HEALTHCARE RECRUITER, HR, STAFFING & PAYROLL COORDINATOR MEDICAL STAFFING NETWORK-Flint, MIApril 2010 to February 2012Recruit candidates from various web-based career sites, print ads etc. review resumes and match qualified candidates to open positions. Managed staff of 40+ internal nursing and allied health professionals and over 100 staffing partner nurses and allied professionals. HR/Payroll/Credentials. Coach/Counsel/problem solving/Full cycle recruiting. Generated revenue by contacting client hospital and booking qualified staff to open orders. Initiated and maintained professional relationships with key players within the client hospital to secure shifts for staff members. Initiate and maintain quality assurance consistent with regulatory compliance and MSN policies and procedures. Assisted with business development and marketing activities as directed. Complies and maintains Healthcare professional employee files for Joint Commission compliance. LEAD HEALTHCARE RECRUITERCritical Resources Inc-Brighton, MIDecember 2007 to November 2009 Recruit candidates from various web-based career sites, review resumes and match candidates to open positions. Pre-Screen incoming applicants, contacting candidates that have applied to positions both online and by phone. Administered appropriate evaluations to gauge experience in various healthcare settings. Arranged and conducted interviews and verified references according to CRI policy and procedure. Assisted Staffing Coordinator by updating employee assignments in database daily. Also assisted in collecting time sheets and inputting payroll hours. Performs all other duties as assigned and deemed appropriate to position by management. EducationAssociate in NursingNORTHERN MICHIGAN UNIVERSITYSeptember 1994 to April 1995OAKLAND COMMUNITY COLLEGESeptember 1993 to April 1994Skills Highly organized Spreadsheet management Good judgment Time management Excellent communication skills MS Office proficiency Ethical approach Database management Customer service-oriented Flexible Strong customer service skills Excellent planner and coordinator Accurate and detailed Works well under pressure QuickBooks Social media knowledge Team building Compensation and benefits familiarity Sales techniques Payroll Invoice processing Pre-screening candidates Accounts payable/Receivable Expertise in invoice and payment transactions Goal/Results oriented Organized with strong attention to detail Works pro-actively, Strong drive and self-motivated Tremendous energy and enthusiasm Internet recruiting experience and strong social networking abilities. Proposal Writing Contract Negotiation Nursing Business Development Human Resources Recruiting Management Office ManagementAssessmentsHR: Compensation & benefits  ProficientFebruary 2020Knowledge of compensation and benefits programsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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