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Cell Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL PROFILEFive years in the hospitality industry, and twenty years in the Contract Furniture industry, including operations, customer satisfaction, project coordination, marketing, sales and training. Developed strong professional relationships within the architect and design community, dealership community as well as with numerous Western Pennsylvania clients. Successful sales record both independently and with a team setting. Sales positions were salary plus commission; sales goals were met or exceeded every year.Strong Professional Organization InvolvementMiller Heiman Sales TrainingTechnology ProficientReceived Numerous Sales AwardsDeveloped Excellent Presentation SkillsWORK HISTORYConsultant - Health Associates 2018-PresentHealthcare Consulting FirmNetwork Development, contact providers to secure contract with insurance plansContracting and Credentialing for providers behavioral healthCorporate & Group Sales Manager Priory Hospitality Group 2017-2018Event Venue, Historic PropertiesSold and managed all corporate and group eventsBusiness Development Manager - HFD 2013-2016Interior Design, procurement and logistics firm specializing in the hospitality industry.Covered the Western Pennsylvania territoryDeveloped and maintained client base, calling on property managers, development firms and hotel ownersAccount Executive Event Source 2011 2013Event Rental Supply CompanyEstablish full time presence in the Pittsburgh marketDeveloped and maintained client base, increasing sales by over 50% from 2011 2012Event Coordination, consultingSr. Field Market Manager; Learning & Development, National Training Program Herman Miller 2002 2010Office Furniture ManufacturerWorked with product managers to develop training programs and delivered to field sales personnel across North America. Topics included new product design, marketing, sales positioning, selling skills, technology.Supported new sales division targeted at mid-market customer.Worked with Sales and Dealer Learning to deliver web training on Z-Axis 3D Furniture Specification/Communication/Graphic Software.Manufacturers Representative Dan Binford & Associates Cincinnati OH 1998-2002Territory: Western PennsylvaniaRepresented Herman Millers SQA division, Geiger International, Nevins, Gressco, Bold SpaceCo, and WorkstreamDeveloped and maintained client base, increasing sales an average of 25% per year.Trained dealer sales representatives on Herman Miller technology including Z-Axis 3D Furniture Specification/Communication/Graphic Software.Architect and Designer community presentations, updates and education.Planned and executed Marketing and Trade Show Events.Worked in team setting with Herman Miller representative, and dealer marketing representatives.Sales Representative Office Pavilion/Rymaur Inc. Turtle Creek PA 1997-1998Contract Furniture DealershipManaged account base, worked on newly created mid market team.Expanded market share by penetrating mid market furniture sales.Utilized Herman Miller specification and communication software.Straight commission sales position.Business Development Representative Office Pavilion/Rymaur Inc. Turtle Creek PA 1995-1997Contract Furniture DealershipInfluenced both new and existing client satisfaction.Monitored and developed quality procedures for all aspects of the company through quality survey and statistical analysis of data.Responsible for developing telemarketing programs.Interview, hire, and train new personnel.Assist employees with training, computer as well as procedural.Customer Satisfaction Coordinator Delta Furniture Rentals and Sales Inc. Pittsburgh PA 1990-1995Contract Furniture DealershipManaged sales database using SNAP software, pre-qualified sales leads.Project Management coordinated all aspects of major furniture installations.Created and implemented proactive customer satisfaction programs which increased the overall level of customer satisfaction in the Contract Division.Team Leader for Division Total Quality Management Program.Developed mass marketing programs for the Contract Division.EDUCATIONB.S. Business Administration 1989Indiana University of Pennsylvania, Indiana PA - Major: Marketing, Minors: Communications Media, MISPROFESSIONAL AND CIVIC PARTICIPATIONNational Bone Marrow Donor Program Successful Donor 1994Greater Pittsburgh Hotel AssociationPennsylvania, Restaurants and Lodging AssociationISES, international Special Events SocietyIFMA, International Facility Managers Association, Pittsburgh Chapter Associate MemberBoard of Directors Associate Director, Volunteer of the Year AwardCo-Chairperson of Christmas in April Dinner Dance committeeIIDA, International Interior Design Association, Pittsburgh City Center Industry MemberBoard of Directors; Treasurer & Membership DirectorAlpha Phi Omega National Service Fraternity Life MemberPERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST |