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Click here or scroll down to respond to this candidateCandidate's Name
Savannah, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryResults-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. SkillsVerifying ReservationsRegistration ProcessingShipment OptimizationStocking and ReplenishingSorting and LabelingCorrecting DiscrepanciesCalm and Professional Under PressureWork HistoryFront Desk Agent, 04/2021 to CurrentRiver street InnTook reservations over phone, in person and via computer for guests and provided confirmation information.Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.Answered multi-line phone system and greeted callers enthusiastically. Customer Service Representative, 01/2019 to 04/2021 MCI CareersMaintained up-to-date knowledge of customer account Confirmed payments, refunds, etcResolved payment and order disputesWrote call center scriptsProvided assistance to clientsProvided agent based knowledge on customer accounts Assisted customers with account inquiriesCollected payments via pos computer system from customers Front Desk Agent, 02/2019 to 09/2019Wingate by WyndhamClean and service guest roomsGreet, register, and assign rooms to guests of the hotel Contact housekeeping or maintenance staff when guests report problems Issue room keys and escort instructions to bellhops Make and confirm reservationsVerify customers' credit, and establish how the customer will pay for the accommodation. Data Entry Clerk, 05/2018 to 01/2019Tricap InternationalLocate and correct data entry errors, or report them to supervisors Compile, sort, and verify the accuracy of data before it is entered Compare data with source documents, or re-enter data in verification format to detect errors Store completed documents in appropriate locations Select materials needed to complete work assignments Dispatch drivers to appropriate places, for load pickup and delivery BDC Representative, 01/2018 to 09/2018Peacock Automotive GroupDeveloped strong business relationships to provide service and value beyond customer expectations.Worked independently with minimal supervision.Negotiated prices, terms of sales and service agreements. Set and achieved company defined sales goals.Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Developed new business relationships and maintained existing through regular communications and effective account management.Exceptional computer skillsCustomer Support Specialist, 10/2017 to 08/2018OnBrand24Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billsComplete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Rep II, 10/2016 to 09/2017ConvergysProcess and record new insurance policies and claims Correspond with insured or agent to obtain information or inform them of account status or changesReview and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policiesCompare information from application to criteria for policy reinstatement and approve reinstatement when criteria are metExamine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Automotive BDC Rep, 04/2013 to 01/2016Dan Vaden Chevrolet, Cadillac SavannahCommunicates effectively with Internet customers and prospects whether by phone, by e-mail or in personHas thorough knowledge of all dealership products and services Satisfies the transportation needs of Internet-generated customers Directs customers to product information resources, including those available on the Internet Assists customers in scheduling a visit to select a vehicle and offers sales support Confirms customer appointments and follows up afterwards Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration EducationDiplomaWindsor Forest High School - Savannah, GAAssociate: Criminal Justice, 2015American InterContinental University - Schaumburg, IL CertificationsMicrosoft Office (10+ years) Choice Hotel System (4 years) Cash Handling (9 years) Bookkeeping (3 years) Account Management (3 years) Type 45 Wpm (10+ years) Call Center (5 years) Multi-Line Phone System (2 years) Multi-Tasker (10+ years) Motivated (10+ years) Team Player (10+ years) Self-Starter (10+ years) Verbal Communication (10+ years) Computer Skills (10+ years) Warehouse Management |
