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Click here or scroll down to respond to this candidateCHCandidate's Name
Professional SummaryExperienced and organized Patient Representative Professional with 16 years of healthcare experience and 10 years in customer service. Adept at patient advocacy with commitment to efficiency. Excellent interpersonal communication skills and organizational savvy to assist in running facility smoothly within a team of departments. Skilled in streamlining patient flow through accurate recordkeeping. Dependable expert with proven ability to assist in health education campaigns and programs to raise awareness of health issues. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Work HistoryLazarus House - Operations CoordinatorSt. Charles, IL03/2023 - CurrentPrimis Health - Medicaid/Medicare Health Consultant Lombard, IL06/2022 - 12/2022Enforce and optimize internal policies to maintain structured homeless facilityCollaborate with area managers to evaluate needs and optimize operational plans. Develop and implement daily operations plans Provide direction and guidance to guests Document and report incidents and behaviors Keep attendance in database Intake and exit guests in database Secure all areas and monitor cameras Preform drug tests and breathalyze after hour guests Provide medication Answer calls Maintain inventory of suppliesPromoted available community resources and connected individuals with services. Promoted healthy program incentives. Helped programs improve outreach efforts and results. EMAIL AVAILABLEPHONE NUMBER AVAILABLEDeKalb, IL 60115Skills Managing deadlines competencyMicrosoft software, Quantum, EPICsystem competency Data collection and management Certified in CPR Regulatory compliance Insurance verifying Data entry Appointment scheduling Typing proficiency of 80+wpm Manage heavy concentration of calls Conflict resolution skills Strong communication Patient-focused care Account management Recordkeeping strengths Administrative supportEducationKishwaukee CollegeMalta, ILSome College (No Degree): HealthAdministration03/2006Oak Brook HealthOak Brook ILCNA certification: Basic NursingFox Valley Medical Associates - Patient Access Representative Batavia, IL05/2014 - 06/2022Robert Half Inc. - Customer Contact Specialist12/2013 - 02/2015 Handled more than 80 daily inbound calls from health plan members Developed and implemented communication strategies and resources to achieve public health objectives.Served as liaison subject matter in communicable disease, immunization promotion, infection prevention and evidence-based best practices.Provided ongoing education and information with goal of closing care gaps. Encouraged lifestyle behaviors for improved wellness and management Appointment scheduling assist Updated patient demographic information Submitted to multiple pre-operative requests daily Assist in annual quality assurance information requests for insurance companies. Submitted H.E.D.I.S measure requests for Medicare/medicaid Process death certificates Deliver specimens to lab department Fax numerous forms, prescriptions, documentation, etc daily Scan 100+ documents into health system dailySecured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacyUtilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasksPerformed patient scheduling and registration functions to serve as initial contact point for medical office visits Input data into computer programs and filing systems Processed medical records requests from outside providers according to facility, state and federal lawAnswered large volume of incoming calls daily to resolve customer issues and schedule appointmentsReviewed medical charts and served as liaison between patient, doctor and hospitalTracked referral submission during facilitation of prior authorization issuance Entered data Responded to contractor requests via e-mail and telephone Created and submitted weekly forecast reports for products Created multiple thumbnail's for company website Placed 30 + orders daily requested by contractor Compared and adjusted pricing on 70 + commercial/international invoices to finalize shipping06/2004Proviso East High SchoolMaywood, ILHigh School DiplomaAvancer LLC - Direct Support Personnel09/2011 - 11/2013Oak Brook Health Care - Special Care Unit Assistant 04/2005 - 05/2010Managed timely and effective replacement of damaged or missing products Maintained up-to-date knowledge of product and service changes Provided excellent customer service and provided answers to client questions within set standardsMonitored and assisted residents through individual service plans modulated by facilityAssisted up to 10 patients with personal requirements, including keeping spaces clean and helping with groomingMonitored and maintained cleanliness, sanitation, and organization of assigned station and service areas Documented vitals, behaviors and medications in client medical records Established nutritious meal plans and prepared daily offerings to meet patient dietary needsRecorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff Administered medicationIndividually communicated with patient guardian regarding care and progressMonitored and assisted residents through individual service plans modulated by facility Planned special events Assisted in budgeting for facility events and supplies Provided quarterly patient progress and behavior tracking documentation Participated in care plan meetings as needed Created and implemented daily active programs for up to 25 residents Assisted with total personal care as certified nurses assistant for 9-12 patients during shift |
