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Click here or scroll down to respond to this candidateCandidate's Name
Selma, ALEMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATION/CERTIFICATIONS:Selma High School - Selma, AL: High School Diploma Wallace Community College - Selma, AL: Welding Certificate Troy University Montgomery, Al: Community Health worker PROFILE SUMMARY:Experienced Professional with extensive experience in Customer Service and Operations. Proven to be able to handle a high volume of tasks. Aiming to obtain a position with a company where my skills will be applied and there are opportunities to grow.SKILLS: Time Management and Organization Documentation and Presentation Record-Keeping and Data-Entry Communicative and Interpersonal Leadership and Collaboration Strategic and Critical Thinking Problem solving skills Strongly emphasis on providing excellentcustomer interactionsPROFESSIONAL EXPERIENCEBrandons StudioSelma, Al 04/2023 CurrentEsthetician/ Cosmetologist Perform cosmetic and relaxing skin treatment Providing well-rounded cosmetic services Providing excellent customer service Customer Consultation Appointment scheduling Creative, artistic, and innovative Outstanding communication High attention to detailAustin IndustrialSelma, AL 09/2022 04/2023Operations Specialist Managing day-to-day operations. Optimizing operational processes andprocedures for maximum efficiency whilemaintaining quality standards. Assisting with the implementation of newprocesses and procedures. Identifying ways to improve customerexperiences. Ordering supplies and maintaining inventorylevels. Overseeing the operations team andassigning tasks. Training new employees and ensuring thathealth and safety regulations are followed. Interacting with customers and suppliers,answering questions, and resolving issues. Tracking and reporting on operationalperformance. Maintaining policy and proceduredocuments.Continuum Global (Verizon)Remote 04/2020 - 09/2022Customer Care Representative Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints. Processed orders, forms, applications, and requests. Developed records of customer interactions, transactions, comments, and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Ensured customer satisfaction and provided professional customer support. AloricaMobile, AL 01/2017 - 04/2020Call Center Representative Answered or made calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Developed lasting relationships with clients and other call center team members based on trust and reliability. Utilized software, databases, scripts, and tools appropriately. Understood and strived to meet or exceed call center metrics while providing excellent consistent customer service. Took part in training and other learning opportunities to expand knowledge of company and position. Selma Beauty SupplySelma, AL 10/2014 - 12/2016Sales Associate Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service. Operated cash registers, managing financial transactions, and balancing drawers. Increased store sales and achieved established goals. Directed customers to merchandise within the store. Introduced promotions and opportunities to customers. Cross-sold products to increase purchase amounts. Superior product knowledge Volunteer HoursChild My Child Montgomery, Al 160 hours Younth Mentor Sabra Sanctuary Selma, Al 60 hours Office Receptionist |
