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Click here or scroll down to respond to this candidate Candidate's Name
The Colony, TX Street Address
C# PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEProfessional SummaryHighly organized and results-driven professional with 10 years of experience as a Senior Project Coordinator in project management. As a successful professional, I have demonstrated my ability to build relationships with cross-functional teams, coordinate team resources, identify and resolve project risks, and increase project efficiency. I am looking to utilize my skills in business, project planning, and resource deployment. I am seeking a position as a Senior Project Coordinator, where I can continue growing and contributing to an organization's success.Skills
Agile methodologiesSAP/ERPSmartSheetAzure DevOpsMS ProjectSharePoint
Risk and issue managementProject PlanningBusiness requirementsVendor ManagementMicrosoft Office Suite (Excel, PowerPoint, and Word)Data managementTime ManagementRFP/RFIPower BIOrganizational skills - prioritize, delegateStakeholder engagement,
Change ManagementCRMMS Teams sites/ channels, Slack,
Budget Forecast/ Management
PO/BOM experienceTeam building,
process improvements/updatesITIL practicesProcurementSalesforceDocumentation and ReportingWaterfall methodologiesProfessional Experience:PMO Project CoordinatorIES staffing/Learning Care GroupFebruary 2023 - June 2024 Employed SmartSheet to develop and monitor all projects within the IT Project Management Office (PMO). Collaborated with various departments throughout the organization to ensure seamless integration of cross-functional initiatives, thereby ensuring a thorough understanding of roles and expectations. Oversaw multiple IT Infrastructure initiatives, including server upgrades and replacements, the installation of security cameras and facial recognition software, enhancements to labor forecasting, improvements to Sproutabout, SFTP cybersecurity assessments, SEC ERP evaluations, and the installation of Wi-Fi access points. Identified potential risks and formulated mitigation strategies to reduce their impact on project success. Utilized SAP/ERP for resource planning, external workforce management expense processes, and procurement activities. Developed detailed project plans that specified objectives, milestones, and resource allocation, ensuring the timely delivery of high-quality results. Engaged with stakeholders to collect requirements and establish expectations, ensuring consistency with overarching business objectives. Ensured senior management remained informed by preparing and delivering project status reports Collaborated with finance teams to monitor budgets effectively, identifying opportunities for cost savings without compromising quality or timelines Organized meetings and gathered support materials. Review BOM and PO accuracyProject Coordinator /Project Manager INORWIN TECHNOLOGY / LEARNING CARE GROUPMay 2022 September 2022 Employed ServiceNow PPM to initiate and monitor all IT projects within the IT PMO framework Review BOM and PO accuracy
Leveraged SAP/ERP for resource planning, managed external workforce expenses and oversaw procurement processes. I Implemented data governance protocols to determine data collection methods, storage solutions, and appropriate data disposal practices. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track. Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes. Oversaw risk assessments and executed mitigation strategies to reduce potential challenges throughout the project lifecycle. Compiled comprehensive reports on project progress for stakeholders, ensuring clarity and alignment with established goals. Improved overall project outcomes by performing in-depth post-project evaluations Delivered detailed updates on project status to stakeholders and senior management.IT PMO ANALYSTCHRISTUS HEALTHJanuary 2022 May 2022 Engaged in the PPMO by developing, updating, and disseminating PPMO templates, playbooks, reports, dashboards, and job aids following PMBOK and other recognized industry PPM standards.
Employed ServiceNow PPM for the creation and monitoring of all projects. Acted as the SharePoint Administrator for the PPMO homepage and internal project SharePoint sites. Collaboration with PPMO leadership, executed quality assurance measures by establishing standards and procedures, operationalizing processes to monitor and report on Key Performance Indicators (KPIs), Managed vendor relations for Salesforce CRM and utilized SAP/ERP for resource planning, external workforce management expense processes, and procurement. Tasked with generating reports and dashboards to support PPMO management on a daily, monthly, and annual basis.Project CoordinatorNORWIN TECHNOLOGY / CHARTER COMMUNICATIONSOctober 2021 January 2022 Communicated project advancements to the Senior Project Manager of the IT PMO and Senior Leadership as necessary. Employed ServiceNow PPM to establish and monitor all projects.s
Managed and generated service request tickets in Cherwell for the migration of SFTP accounts to the Cleo Harmony platform. Handled escalations related to the establishment of new SFTP accounts or the migration of existing accounts to the Cleo Harmony platform. Supervised both internal and contracted resources to ensure the completion of project tasks. Responsible for coordinating process execution, reporting, change management, risk mitigation, and stakeholder engagement. Assisted the IT PMO Program Manager in the planning, execution, and oversight of the migration project. Developed and maintained comprehensive project documentation. Provided strategic recommendations regarding project challenges and concerns, executed mitigation strategies, and escalated risks and issues as needed.CLIENT IMPLEMENTATION LEAD
LOOPBACK ANALYTICS
JULY 2021 OCTOBER 2021 Oversaw the entire implementation process from initiation to launch for each client. Experienced in SAP/ERP resource planning, external workforce management expense processes, and procurement activities. Employed ServiceNow PPM to develop and monitor all projects and incidents. Facilitated weekly project status meetings with both internal and external project teams to assess project advancement. Review BOM, SOW, and PO accuracy Implemented data governance practices to determine data collection methods, storage protocols, and proper data disposal. Tasked with enhancing the implementation process through updates to procedures and processes. Tracked the status of action items, risks, and issues from internal meetings Documented minutes from client and project status meetings, including risks, issues, and action items, and distributed copies to stakeholders, project teams, and senior management. Managed a data analytics checklist through the new pipeline to ensure the completion of process steps.BUSINESS IT ANALYST/SENIOR IT PROJECT COORDINATOR
KFORCE / USAAAPRIL 2021-JULY 2021 Collaborated with peer partners and SMEs to facilitate business requirements gathering sessions, ensuring clear definition and alignment of capabilities and requirements with strategic data initiatives. Employed ServiceNow PPM for the creation and tracking of all projects. Ensured alignment of metrics with strategic objectives and desired behaviors. Salesforce CRM vendor management
Collaborated with IT architecture to ensure that the design and implementation of solutions met business needs. Create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams within Service Now Drove the establishment of appropriate measures for key business metrics based on analyses conducted within ServiceNow. Conducted basic statistical analyses and validated business requirements. Acquire and apply intermediate knowledge of the business, channels, applications, and processes. Leveraged knowledge of customers, products, and processes to analyze business problems and identify defects or issues. Assisted in the development of change management and training materials.SENIOR PROJECT COORDINATOR
WORK MARKET/ USPI (UNITED SURGICAL PARTNERS INTERNATIONAL) Dallas, TX
January 2021 April 2021 Engaged in collaboration with the client, United Surgical Partners International (USPI), regarding the acquisition of 45 surgical centers. Monitored the status of action items, risks, and issues utilizing Service Now.
Developed, assigned, and monitored project tasks within Service Now to ensure proper resource allocation, track progress, and escalate matters to the relevant team Collected and validated site information, including physical addresses, primary phone numbers, fax numbers, and confirmed staff details. Acquired and verified site codes for accounting and procurement. Supporting Support Team in setting up surgical center staff with OWA access Collaborated with the field team to integrate the surgical center's network with USPI.SENIOR ASSOCIATE PROJECT MANAGER (REMOTE)GENERAL DATA TECH, L.P. (GDT) (CONTRACT) AT ALORICA
SEPTEMBER 2019 APRIL 1, 2020 Lead Networking and Data Center Closure project meetings, record meeting minutes and distribute minutes to stakeholders, upload to SharePoint Accomplished the installation of Cisco access and distribution switches on client network systems, and updated wireless and software, as necessary. Managed transition of delivery service agents from on-site to working at home Gathered server and application information for Data Center closure Managed the transportation of hardware from a closed data center to a new data center or storage facility. Tracked the status of action items, risks, and issues
Supported Project and Program Managers in the creation of executive-level reports Daily Delivery Site review- examination of site document, discussion, and evaluation of configurations, analysis of equipment required for site migration, and equipment on site
Daily Site Migration Status check upcoming site's migration readiness, asses open issues from migrated sites, review and discuss change requests
Site Survey Review- site survey documentation review and sign-off by the site team Tracking site surveys for accuracy, and ensuring timely completion
Track network equipment orders from submittal to site delivery to ensure accuracy.
Track changes in the order in Service Now to ensure the process is followed and approvals are obtained on time Create, assign, and track project tasks in Service Now to ensure assignment to the appropriate resource, the status of progress, and escalation to the appropriate team if needed
Track project team progress, ensure documentation has been handed over to the engineering team, and ensure metrics and reports are completed promptly Update SharePoint sites, create and update project documents and processes, and create and update processes and procedures.
SENIOR CARE CENTERS (1099 CONTRACT) Dallas, TX
SENIOR PMO/IT PROJECT COORDINATORFEBRUARY 2019 SEPTEMBER 2019 Support IT Governance processes and procedures Work with legal counsel onboarding new operators
Set up Owner Cloud data rooms and provide internal and external access
Delivered support for new operators of transitioned facilities
Tracking of IT & Non-IT equipment for 100 plus facilities
Manage logistics of project meetings, training, and off-site meetings Transcribe meeting minutes and risk, issues, and action items Track the status of action items, risks, and issues
Revise the project schedule with defined activities, milestones, and resources
Provide onboarding assistance to new hires Produced templates and prepared or crafted process revision
Provide support to multiple projects simultaneously Manage small-scale, low-risk projects Established project timelines and resource support needs Provide effective communications to project and enterprise stakeholders Create Ad hoc project documentation, deliverables, and presentations upon requestNTT DATA SERVICES (CONTRACT) AT TRINITY INDUSTRIES Dallas, TX
SENIOR PROJECT PROG. MGMT. ANALYST
JUNE 2018-DECEMBER 2018 Update the program/project schedule using MS Project to determine the critical path. Logging and Tracking Change Management requests
Analyzed program schedule for errors, risks, and opportunities. Evaluated program resource allocation to determine constraints. Corroborated with SR. Project and Program Manager in the creation of executive-level reports and presentations. Assemble the information from the various project teams, consolidate information, and create status updates. Manage program risk and issue logs, decision logs, and change request processes. Create and update program processes and procedures
Onboarding/ offboarding of resources badges, network access, VPN access, etc. Organized training and workshops invitees, conference rooms, and visitor access
Attend Infra / Apps/ Executive meetings, record meeting minutes, upload to SharePoint, and distribute to stakeholders
Salesforce CRM vendor management and tracking sales leads Supported SR PMs with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software (HR, procurement, accounting) Provide project team with- access to servers, SharePoint access, project schedule updates, record meeting minutes, and distribute out to appropriate teams and SP sites Assisted PM in managing project budget forecast monthly and quarterly
PARTNERS INFORMATION TECHNOLOGY INC. AT TOYOTA FINANCIAL SERVICES - PLANO, TX,PROJECT MANAGER I
FEBRUARY 2018 MAY 2018 Lead - weekly Program Risk and Issues meeting with a 90 % closure rate Lead - Bi-weekly PMO Team meeting Lead - weekly Project Leads team meeting Input project tasks, assign resources, create Risks and issues, and create reports in Clarity
Revise the program schedule using MS Project /Clarity and determine the critical path. Analyze program/project schedule for errors, risks, and opportunities. Analyze program/project resource allocation to determine constraints. Support the Project and Program Manager and creation of executive-level reports and presentations. Gather information from the various project teams, consolidate information, and create status updates. Work closely with budget management and scope management to ensure alignment Completed program risks, issues, decision log, and change request process. Create and update program processes and procedures
Creating, submitting, and providing change management for project team requests Assisted PM in managing project budget forecast monthly and quarterly
INSOURCE (CONTRACT) AT PIZZA HUT CORPORATE - PLANO, TX
PROGRAM MANAGER IAUGUST 2017- FEBRUARY 2018 Completed the implementation/ deployment of POS systems to 560 stores to convert eight franchise POS systems into one POS system.
Coordinated the cabling installer and HW vendors to ensure timely delivery to franchise stores via QuickBase Generated and maintained reports in QuickBase for communication with C-level
Updated and created process/procedure documents for the Implantation team Creating and running reports in QuickBase for E- Restaurant team Created project plans in Wrike for the Implantation team and E-restaurant team Coordinated with E-Restaurant team on the installation of new E-restaurant software to franchise BOH systems Completed 560 training sessions for a client for new software with a 95% comprehension rate
Maintaining and updating the eRestaurant Go Live Calendar Managed project budget forecast monthly and quarterly
SKILLSTORM (CONTRACT) AT PNC BANK PLANO, TX
PROJECT MANAGER IJANUARY 2016 AUGUST 2017 Provided support to Project Management, Project Lead, and Executive Leadership support for 14 work streams within IT Financial Application projects to migrate to the new data center and DR center. Assisted SR PMs with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software Supported Project Manager in managing the project budget and forecasting monthly and quarterly
Chair Weekly PM Forum meeting project owner updates/status/issues or concerns Chair Weekly Risk and Issue Meetings providing escalations as needed
Coordinate and update Risk and Issue for programs, primary projects, and sub-projects
Produce bi-weekly Data Quality reports and make the necessary corrections for the errors Create projects, subprojects, project plans, and WBS in Clarity Cataloging and Tracking Change Management requests to resolutions Configured and generated reports in Clarity for cost plans, resources, milestones, deployments, etc.
Delivered Clarity training and assistance Generate status reports for the master project weekly Generate reports for level 2 managers, CIO weekly meetings, Program Manager Meetings, Senior Managers / Project Manager meetings, etc. Perform other tasks as requested/assigned by resource managers, Senior Project managers, and program managers
Chair meetings, prepare meeting materials and presentations, update project status, project plan, project budget updates, record meeting minutes, etc.MEDASSETS PLANO, TX
SENIOR PMO PROJECT COORDINATOR / IT PROJECT LEADAPRIL 2014 - DECEMBER 2015 Delivered IT Project Management Support for 3 SR. Project Manager. Utilized ServiceNow for incident ticketing Lead Weekly Technology Services Program Update - Project Owners
Lead Weekly IT Environmental Request Prioritization Meetings and Coordinate all the Environment requests, follow-up, and follow-through on the ERs. Work Front updates and assist the PM with projects in Work Front (AtTask) Provide timely support/service delivery for any Ariba/ Solomon setup requests Timely and accurate coding of SCM and Technology Services invoices (over 9 million per quarter).
Supported Project Manager in managing the project budget and forecasting quarterly
Logging and Tracking Change Management requests Run weekly missing time reports and notify individuals that their time is late. SharePoint administration of any other tasks/projects/requests.
Gathered requirements and prepared project scope
Reported Monthly Project reports in Solomon/ Ariba On-boarding and Off-boarding of resources
Track Change Management requests on an Excel spreadsheet Basic understanding of architectural drawings Keep the Best Practices and Lessons Learned documents up to date.EducationMS |Agile Project ManagementAmberton University, Garland TX.February 2024BAS| Project ManagementAmberton University, Garland TXAugust 2021CertificationsCertified Associate in Project Management (CAPM)Project Management Institute, 9/2021AffiliationsProject Management Institute (PMI) since 2006 |
