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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESoft SkillsStrong Work EthicCustomer-DrivenWorks Well Under PressureNeeds Minimal SupervisionEffective Team PlayerAttentive ListenerInterpersonal SkillsTechnical SupportNegotiation SkillsProblem SolverCustomer SupportDispute ResolutionWork ExperienceBaylor Scott & White Lubbock, Texas 5/19 PresentCustomer Service Advocate 1Assist members with understanding insurance benefits and finding providers within their insurance planHelp providers locate benefits for membersProvide guidance with submitting prior authorizations and with understanding medical benefitsAssist members with medical prescriptions, submitting grievances and appealsIvox Solutions, Lubbock, Texas 11/18 5/19Support RepresentativeReceive inbound calls to help customers with billing issues, process payments and bank informationAssist customers with purchase of new servicesPerform diagnostic testing on all services pertaining to phone and cableAdd and remove of all equipmentSchedule appointments for field technicians and Special Order Request for line maintenance techsFile complaints and disputesSuddenlink/Altice Communications, Lubbock, Texas 10/17 11/18Customer Support RepresentativeReceived inbound calls to help customers with billing issues, process payments and bank informationAssisted customers with purchase of new services as well as safety plansPerformed diagnostic testing on all services as well as added and removed equipmentFiled complaints and disputesScheduled appointments for field techniciansScheduled special order requests for line maintenance techsConvergys, Lubbock, Texas 01/15 10/17Customer Support RepresentativeAssisted customers with business accounts such as billing and payments processingEntered data entry for payment methodsPerformed troubleshooting functions for point of sales equipmentPerformed diagnostic testing on all equipmentAdded and loaded IP addressesProvisioned and added customers modemsInitiated sales for future business productsScheduled appointments for field and maintenance techniciansMosaic, Lubbock, Texas 05/13 01/15Consumer SupportHouse Manager of group home for young women with special needs and disabilitiesAssisted clients with distribution of daily medications, routine house work and choresMade weekly schedules for staff and clients to followAssisted with transportation of clients to and from work as well as special eventsProcessed billing charts for clients fees for housing and Medicaid.Issued weekly allowance and assist clients with cash of payroll checksReferencesJohn Simek, Operations Manager Suddenlink and Convergys 806.549.9934Patsy Matthews, Coordinator Mosaic PHONE NUMBER AVAILABLEStephanie Lane, House Manager Mosaic 806.317.7947Nancy English, Friend for 35 years PHONE NUMBER AVAILABLEJoy Welsh, Friend for 13 years PHONE NUMBER AVAILABLE/pre> |
