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Click here or scroll down to respond to this candidateCandidate's Name
Collections Representative Virginia Beach, VA Street Address EMAIL AVAILABLE +1 757 202-0116To be a strong collector is having a great customer service skill and taking feedback to continue to grow.Authorized to work in the US for any employerWork ExperienceCollections RepresentativeConsumer Portfolio Services, Inc. - Chesapeake, VAJune 2015 to July 2022ResponsibilitiesCustomer serviceTaking incoming calls.Making multiple outgoing calls.Working with customers to resolve their accounts.Skip tracingTaking paymentsWorking with my team to make goals.AccomplishmentsCompany recognized customer service skills within the local branch overall other representatives.Skills UsedSkills that are always used in a collection/customer services job is communication. Keeping the customer and the companies guide lines in view, I learn to think outside the box. Wanting to resolve accounts and help the goals and growth of the company.CollectorNCO Financial Systems, Inc. - Virginia Beach, VAJuly 2014 to April 2015ResponsibilitiesCommunicate with debtors by telephone and approved written correspondence to attempt to bringresolution into unpaid accounts.Provide thorough, efficient, and accurate account updates on computer files for each call made orreceived.Demonstrate effective techniques by locating debtor contact information.Counsel delinquent account debtors to assist in finding funds to meet debt obligations.Knowledge, understanding, and compliance with all applicable Federal, States, and Local laws andregulations that regulate the collection industry.Collections RepresentativeHSBC - Chesapeake, VAApril 2005 to March 2011ResponsibilitiesUsed automated dialer system to contact customers and computer to record customers accountinformation.Successfully handle accounts up to 90 days past due.Executed daily operations of delinquent accounts.Entered information into computer system to record customers outstanding balance.Processed payments received and posted to customers accounts.Kept record of financial status of customers and status of collection efforts.Arranged for debt repayments and established repayment schedules, based on customers financialsituations.Located and monitored overdue accounts, using computer and a variety of automated systems.Advised customers of necessary actions and strategies for debt repayment.Conferred with customers by telephone in attempts to determine reason for overdue payment,reviewing terms of sales, service and credit contract with customer.PhotographerThe Picture People - Virginia Beach, VA September 2003 to January 2010ResponsibilitiesPhotographed individuals, families and small groups in studio and on location.Selected and assembled equipment and required background properties, according to subject,materials and conditions.Scanned photographs into computer for editing, storage and electronic transmission.Reviewed sets of portraits to select the best work.Enhanced, retouched and resized protaits and negativesUsed traditional and digital cameras along with a variety of equipment, such as tripods, filters andflash attachments.Performed general office duties such as scheduling appointments, keeping books and ordering supplies.Asst. ManagerEckard Drug Store - Virginia Beach, VAJune 2000 to January 2002ResponsibilitiesRecommended, selected and helped located and obtain merchandise based on customers needs anddesires.Inventoried stock and requisitioned new stock.Successfully managed a closing shift.Exchanged merchandise for customers and accepted returns.Opened and closed cash registers, performed tasks such as counting money, separating charge slips,coupons, vouchers, balancing cash drawers and making deposits.EducationHigh School graduate in GeneralGreen Run High - Virginia Beach, VASkillsCustomer Service (10+ years)Collections (10+ years)PhotographyCold CallingComputer SkillsSales |
