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SANTIAGOALVARADOSERVICE INDUSTRYPROFILEProfessional with nine yearsin the service industry and withcustomer service. Committedto the details and to theexperience of every customer.SKILLSPOS systems  bartending* open/close procedures* food handling certificate* knowledgable aboutfood allergies & regulationsLANGUAGESSPANISH ENGLISHNative WorkingproficiencyCONTACTB PHONE NUMBER AVAILABLE*) SANTIAGOALVARADOSUAREZ@PROTONMAIL.COMBROOKLYN, NYEDUCATIONCESDEMEDELLIN, COLOMBIA  DEC 2015 - DEC 2017Marketing and customer service technicianINSTITUCION EDUCATIVA MARIA MEDIADORAENVIGADO, COLOMBIA  JAN 2011 - JAN 2014Associates degree in liberal artsWORK EXPERIENCEBARTENDER/WAITER @ BAMBOLEOARAVACA, MADRID  MAY 2022 - MARCH 2024Provided full and efficient table service in a busy upscale restaurant Served up to 200 diners a day in 10-table sectionPersonalized treatment, interacting with regular customers and rememberingtheir regular orders* Prioritized customer satisfaction, finding cost-effective solutions approved bymanagementOWNER @ THE BROTHER'S GOURMETENVIGADO, COLOMBIA  JAN 2020 - JAN 2022 Founded a restaurant that profited 210% in one yearRecruited, trained, and managed four employees* Developed a social media marketing campaign that increased reach by 35% Established strong relationships with suppliers, ensuring timely and cost-effective deliveriesADMINISTRATIVE ASSISTANT @ DISTRICOLMEDELLIN, COLOMBIA  DEC 2018 - DEC 2019* Trained a sales team of eight people on the companys offerings to properlyinform customers about our products* Reviewed and authorized potential contracts based on customercreditworthinessADMINISTRATIVE ASSISTANT @ BANCOLOMBIAMEDELLIN, COLOMBIA  SEP 2016 - NOV 2018 Assisted customers in navigating virtual banking systems and implemented aneducational system to standardize alternative channels* Investigated and resolved ATM malfunction incidentsASSISTANT MANAGER @ RIFLE JEANSMEDELLIN, COLOMBIA  DEC 2014 - DEC 2015 Oversaw daily operations including scheduling, inventory management andcustomer service* Selected styles to stock in store in meetings at headquarters* Increased sales through monthly promotions