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EMAIL AVAILABLE PHONE NUMBER AVAILABLE New York City, NYWORK EXPERIENCE Versara Lending NYC, NYClient Service Specialist Account Manager Mar 2022 - Jan 2024 Managed a team responsible for the design and implementation of marketing campaigns, ensuring alignment with client objectives and successful negotiations. Fostered and preserved relationships with key clients, resulting in high satisfaction levels and the exploration of additional services. Orchestrated collaboration among creative, media, and production teams to deliver campaigns on time and within budget. Analyzed industry trends and client data to provide strategic insights, enhancing the effectiveness of client marketing strategies and contributing to their success. Strategic Financial Solutions New York City, NYClient Service Representative Mar 2019 - Feb 2023 Provided comprehensive client support. Managed inquiries, resolved service issues, and processed financial transactions, while maintaining records and compliance. Collaborated with teams to refine service protocols, enhancing client satisfaction and operational efficiency. A proven track record of client satisfaction and upselling products and services when applicable.Footlights Dance Theatre & Boutique Silver Spring, MD Account Executive & Lead Sales Supervisor Aug 2018 - Dec 2019 Developed and executed marketing strategies that enhanced investor engagement, resulting in a 15% increase in investment interest. Implemented a client management system that improved customer flow and satisfaction, leading to a 20% sales increase within a six-month period. Conducted thorough analysis of customer interactions and experiences, providing actionable insights to stakeholders for informed decision-making. The Kirbz Experience, World WideCreative Account Consultant & Director 2020 - Present Develop and execute creative campaigns for a portfolio of clients across multiple industries, ensuring alignment with their distinct brand identities. Manage key client accounts, delivering beyond expectations and contributing to a significant increase in revenue. Collaborate with the creative team to produce high-quality materials, enhancing client satisfaction through meticulous brand consistency. Conduct market research and analysis, offering strategic insights to optimize campaign performance and capitalize on industry trends. EDUCATION Howard UniversityBachelor in Fine Arts, Dance & Art HistoryMay 2020CERTIFICATIONSSKILLS Strategic Account Management  Creative Direction  Client Relationship Building Project Management  Campaign Development  Market Research and Analysis Team Leadership  Budget Management  Communication and Presentation  Negotiation  Account Growth Strategies  Cross-Functional Team Collaboration