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Click here or scroll down to respond to this candidateCandidate's Name , Jr.Street Address GREEN STWAYNESBORO, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE (C)INTRODUCTIONI have spent much of my career in the Information Technology arena and have had the opportunity to grow with its ever changing landscape. This is something that I find exciting and I look forward to learning and using new technology. Having had the opportunity to work with a lot of different people, I have learned how IT really fits into a business and that it is a tool that allows the real work of this world to move forward, no matter what the industry. My goal is to apply cutting edge technology and trends, with some old school experience, and hard work to my current work environment.PROFESSIONAL EXPERIENCESystem Administrator October 2019-PresentD L Martin Company Mercersburg, PAResponsibilities / AchievementsIn this role, I serve as the sole IT person for a manufacturing company that has two separate locations with multiple buildings. I am responsible for all things IT outside of software development. I do work with the developers to make sure that everything runs smoothly from the infrastructure side. The most important part of the job is connecting with the people I support and making sure their needs are met. Part of that comes from learning what it is that they do. My goal is to make sure that as much as possible technology is a help and not a hindrance to their jobs. Below are a number of things that are a part of my job:Install, configure, test and maintain operating systems, application software and system management tools in a multi-site environment running Windows in a VMware environmentInstall, configure, maintain, test, troubleshoot all IT related equipment including servers, laptops, desktops, thin clients, printers, wireless access points, firewall, copiers, phone systemProvide and update documentation, Visio diagrams, and functional designs of existing or future customer environmentsDesigning, implementing, and troubleshooting everything network related including but not limited to TCP/IP, DNS, DHCP, switches, Sonicwall firewall, VPN and Ubiquiti wirelessConfiguring and troubleshooting manufacturing management software and underlying SQL environmentManage Microsoft Exchange 2013 environmentsTroubleshoot and manage Horizon View clientsManage barcode printers and softwareResponsible for recommending and purchasing hardware and softwareManage contracts and work with hardware and software vendorsTest and evaluate network systems to eliminate issues and create improvementsLaptop and desktop setups and deploymentsNew user setups and user terminationsManaged upgrade to phone system. Moved system to the cloud. Maintain and configure system.Manage Office 365 environment.System Administrator III March 2017-March 2019Ntiva, Inc. Tysons Corner, VirginiaResponsibilitiesInstall, configure, test and maintain operating systems, application software and system management toolsInstall, configure, test and troubleshoot onsite equipment including servers, printers, wireless access pointsProvide and update documentation, Visio diagrams, and functional designs of existing or future customer environmentsDesigning, implementing, and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wirelessConfiguring and troubleshooting multi-site Active Directory 2003/2008/2012 environmentsConfiguring and troubleshooting Microsoft Exchange 2003/2007/2010/2013 environmentsTroubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to routing, routing protocols, switching, internet, and overall network architecture).Troubleshooting virtualization environmentsTroubleshooting storage area networksEvaluate current client environments and recommend best practice solutionsTest and evaluate network systems to eliminate issues and create improvementsLaptop and Desktop setups and deploymentsNew user setups and user terminationsConduct root-cause analysis for recurring problemsUpdate and maintain infrastructure documentation and SOPsSystem Support Engineer/Administrator - Windows Tier III Feb 2016-Mar 2017CWPS, Inc. Chantilly, VirginiaResponsibilitiesWork with team members at Service Desk handling technical support requests directly from customers as well as escalation from other team members and field engineers.Responsible for maintaining user uptime and improving computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organizations perception with existing customers through exceptional customer service.Continuously learning new technologies, and management and maintenance processes.Exhibit dedication, persistence, and the ability to deliver superior customer service.Oversee and am the technical resource for third party vendors when they are requiredGive remote support of Windows-based servers and applications, both physical and virtualAlso give remote support of Windows-based desktop PCs, notebook PCs, local and network printers and peripheral devicesProvide accurate documentation of all activities and understanding all SLAsUtilize strong knowledge of Microsoft server and desktop operating systems. (Server OS: Windows 2008/2012, Client OS: Windows 7/8/10)Show strong knowledge of virtualization software and infrastructure (VMware @ Hyper-V)Demonstrate a strong knowledge of Active Directory Management and Microsoft Exchange 2010/2013; highly competent understanding of internet protocols including DNS, SMTP, POP3, IMAP; excellent TCP/IP Troubleshooting Knowledge; in-depth understanding of configuration and maintenance of enterprise backup solutions; strong knowledge of current smartphones and tabletsUtilize a basic knowledge of NAS and SAN, as well as of network switches, firewalls, and VPN configurations and troubleshootingInstall and troubleshoot clients' desktop applications including Microsoft Office Suite and various antivirus clientsAlso perform remote troubleshooting using, Remote Desktop, VNC, & other toolsSystems Administrator/Integrator/Support Apr 2002 PresentTri-State Network Solutions, Hagerstown, MarylandProvide IT support for various sized businesses.Monitor and maintain network stability and security for clients through routine system analysis and system log review.Service both desktop and laptop computers, network and stand alone printers, routers, firewalls, switches, servers, e-mail servers, cable modems, DSL modems and T1 lines.Responsible for software setup and configuration for both network and local applications. Training and use of Microsoft Office programs.Configure, install and maintain a variety of servers including, but not limited to: Windows, Novell, e-mail, database, web, FTP and print servers, wireless network systems and anti-virus solutionsNetwork design and implementation.Effectively troubleshoot and resolve technical issues in a timely manner to minimize downtimeCommunicate with management and users to determine technical needs and make necessary recommendations.Prepare proposals, estimates and assist clients in purchasing necessary equipment within budget limits. Provide professional counsel on projects to minimize cost and maximize efficiency.Hire and supervise sub-contractors and on-site IT personnel.System Administrator/Teacher Aug 2006 May 2010Mt. Aetna Adventist Elementary School, Hagerstown, MarylandTeach basic computer skills and keyboarding to third through eighth grades.Teach Microsoft Office ProgramsPrepare lesson plansManage computer network including workstations, servers and routers.Maintain school websiteNetwork Engineer Aug 2001 Apr 2002Byrikit Technical Resources, Hagerstown, MarylandSame technical duties as listed above. Company went out of business and over half of the clients continued the working relationship already established which precipitated the development of Tri-State Network Solutions.Help Desk Analyst / Sales Team Support Jan 1998 Aug 2001Random House, Inc., Westminster, MarylandResolved technical issues from internal clients. Worked with second level support to resolve more difficult situations. Promoted to Sales Team Support after one year.Second level support for national sales team of 300 people.Solved remote access problems and laptop issues.Developed system to configure and setup laptops more efficiently during sales conferences saving time and reducing company travel costs by eliminating the need for extra personnel.Graphics and Network Support Sep 1997 Jan 1998Eppix Graphics, Fairfax, Virginia Jun 1995 Mar 1996Processed and setup printing orders for customers for output to large format color printers and film.Maintained Novell server and both Mac and PC based computers.Client Services Analyst Aug 1996 Sep 1997Cal-Fed Bank, West Sacramento, CaliforniaFirst level help-desk support for bank employees.Resolved technical issues over the phone. Worked with second level support to resolve more difficult situations.Managed problems associated with software applications, mainframes, password resets and hardware malfunctions.Technical Support Mar 1996 Aug 1996Review and Herald Publishing Association, Hagerstown, MarylandProvided technical support for data entry specialists in the order entry department.EDUCATIONCollege - Three years coursework in Electrical Engineering/MathematicsHigh School Pine Forge Academy 1987 |
