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Click here or scroll down to respond to this candidateSUMMARY OF QUALIFICATIONS:Professional with years of combined experience in operations, admissions, business development activities and managing end to end operations including policy and procedure, consultation, administration, and housing management. Proactively manage time with the ability to meet deadlines, work well in a team environment as well as individually with minimal supervision.EDUCATIONM.B.A., University of Phoenix, Master Business Administration and ManagementB.S., Shaw University, Business Administration/ManagementKNOWLEDGE, SKILLS & ABILITIESPublic Speaking, Academic Advising, Microsoft Office, Leadership Building, Dorm Management,, Citrix, Outlook, Dropout Detective, Technical Support, Customer Service, Jenzabar CRM, SalesForce CRM, SalesForce Lightning CRM, Ring Central, Campusview, Marketing, Research, QuickBooks, Nexus CRM, Microsoft Teams, Moto, Enrollment Management, Critical Thinking, Excellent Communication Skills.EMPLOYMENT EXPERIENCEStudent Success Coordinator/Engage Coach, ECPI University - Raleigh, NC 4/2022 8/2024Responsible for planning and implementing a comprehensive student success program.Assists in meeting student success and retention goals.Served as liaison in helping the student obtain needed support services.Works faculty and staff to ensure students who need assistance are identified and helped.Assist as a member of the campus leadership team.Report to President the re-entry, cleared, pending, pipeline and forecast numbers.Prepare Re-Entry reports.Participate and follow up with re-entry students.Monitor enrollment numbers.Serve as a liaison between all departments.Plans and conduct meetings with students and program directors.Acts as formal liaison between financial aid director and student.Conduct ARBs (Academic Review Boards) meetings.Assist students with class schedules.Assist with graduation ceremony and new student orientation sessions.Speak at orientation and welcome presentation.Conduct one-on-one coaching sessions with an assigned caseload of students to develop strategies that promote student success.Collaborate with internal workforce and career development staff to ensure that students receive career guidance and support.Follow up with cleared, not cleared and pipeline students for re-entry.Monitor grades and activity for success.Proactively advise groups of assigned students by phone, email, and text.Address and resolve student problems through research, collaboration, and follow up.Document all student interaction through software applications.Ensure that the finalization of student registration.Monitor students attendance, intervene with early at-risk students, and assist students through the satisfactory academic progress process.Monitor policy compliance in accordance with accreditation.Inform students of tutoring and other University resources.Reading and evaluating qualifications of prospective students utilizing established standards and guidelines.Submitting evaluations for review by the Admissions Committee.Attending regular Admissions Committee meetings and trainings.Participating and giving feedback on Admissions Committee decisions.Help with admitted student outreach, such as welcome calls.Perform other duties related to the student success process as needed.Rent Relief Case Management, Remote Yardi Temp for Randstad - Raleigh, NC 1/2022 - 4/2022Assist tenants and landlords to access the on-line ERAP rent and utility assistance portal, including completion of all relevant fields and uploading required documents.Upload documents to ERAP portal in a timely manner to ensure prompt processing of rent and utility assistance applications.Use your strong follow-up and communication skills to conduct weekly calls with clients to review pricing performance and provide recommendations.Respond to escalated situation for rent relief assistance for clients.Ensure that participant files are maintained, and data entry is completed with accuracy.Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping correct information for other types of reporting.Research and confirm ownership landlord property with Property Shark.Payment approval for funds to landlords, tenant and utility providers.Audit functionality to ensure accurate and timely dispersal of funds as well as compliance.Admissions, Specialist, Hybrid, MyComputerCareer - Raleigh, NC 12/2019 - 9/23/2021Assist students in completing the necessary applications, explaining what documentation is required for a complete application.Maintain student records which may include data entry, retrieval of data, external transcript review.Sign Paramount Loans for student funding.Track, organize, and communicate with applicants regarding all incoming application materials utilizing SalesForce.Coordinate and collaborate with representatives from student accounts, financial aid, admissions advisors and admission managers.Conduct adequate follow up and assist candidates in obtaining financial aid and/or any additional documents necessary for enrollment.Help students obtain required documentation to enroll into the program including high school transcripts, college transcripts, Identification, etc.A liaison between the Admissions process and Financial Aid.Accurately explain student catalog policy and procedures.Reading and evaluating qualifications of prospective students utilizing established standards and guidelines.Submitting evaluations for review by the Admissions Committee.Attending regular Admissions Committee meetings and trainings.Participating and giving feedback on Admissions Committee decisions.Transporter, White Horse Private Transportation - Raleigh, NC, 12/2015 - 03/2019Provider exceptional professional customer service skills.Meet/greet and pick up clients according to requests of the dispatcher.Pick up clients according to request, appointments, or schedules.Take credit card information for payment.Helping to load and unload luggage, car seats to the vehicle.Document logbook of trips, mileage, gas, and destinations.Communicate by 2-way radio phone for updates on departures and arrivals at the requested destination.Admissions Assistant, Student Affairs Shaw University - Raleigh, NC, 09/2000 - 11/2015Act as liaison between admissions and financial aid to monitor communication with the students and their financial aid counselors.First contact with students that have been accepted to attend the university.Interview prospective students to determine their backgrounds, goals, and objectives.Conduct coaching sessions with students to develop strategies that success.Strives to establish cooperative relations and makes a reasonable effort to communicate with parents when necessary and appropriate.Follow up on submitted applications, assuring compliance and act as a liaison between prospective students and parents of all ages.Provide students with academic success strategies, information about specific areas of study, and general knowledge of college and program requirements to facilitate a successful transition to college, foster retention, and promote completion of college credentials.Track, organize, and communicate with applicants regarding all incoming application materials utilizing Jenzabar.Answer all incoming calls and respond to all inquiriesProvide support as needed with the planning and delivery of program events such as recruiting sessions, orientation, residencies, and other student engagement activities.Residence CounselorJob responsibilities include executing shift standard operation procedures (SOP) for living center logbook, spontaneous floor inspections, and monitoring the living center common areas of student activity throughout the residence halls.Manage Dormitory living.Coordinate and support various Student Affairs and Services initiatives and programs and act as the point of contact for escalation with shared services.Conduct and participate in special investigations, studies, projects, and other Student Affairs initiatives as needed to meet overall department strategic goals and initiatives.Check students in and out of the living center at the beginning and end of each school semester,Maintain all records securely.Additional administrative duties include setting up meetings for living center information, and reminders of the rules and regulations of the living center.Pay close attention to and assist to the needs and wants of the students who have mental and psychological issues that also inflict the possibilities of being mentally or physically impaired. |
