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AKA BEDOU JOEL DE GONZAGUEADVANCED TECHNICAL SUPPORT SPECIALIST - CHASE PAYMENTECH LLCMesa, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking, Reliable, Fast learner with Organizational and communications skills. I am looking for a great environment to apply my knowledge and experience in order to benefit the company by providing effective and quality work performance. Authorized to work in the US for any employerWork ExperienceTech Support RepresentativeFirman Power Equipment-Peoria, AZApril 2024 to August 2024 Provided technical support online and over the phone troubleshooting Submit warranty paperwork Conducting over the phone parts orders for customers Assisting with emails and online chats.US ADVANCED TECHNICAL SUPPORT HELPDESK SPECIALISTCHASE PAYMENTECH-Tempe, AZMarch 2017 to March 2024.French-English Call specialist.Terminal troubleshooting technician. Advanced Technical support specialist (from 2019). Assistance with online payment platforms. Provided Troubleshooting assistance. Building customer service tickets for IT assistance. CUSTOMER SERVICE REPRESENTATIVEBESTWAY USA INC-Phoenix, AZDecember 2013 to February 2017French-English Customer Service Representative. French Team Supervisor. Warranty and Orders processingGRAPHIC DESIGNERIVORIAN FEDERATION OF SOCCERJune 2013 to July 2013Designing communication tools (visiting cards, flyers, badges).Designing Flash Animations for the Website.In charge of all the Medias (Videography, Photography) GRAPHIC DESIGNER / TRAINERDIGITAL MEDIA ARTS DIMENSIONSMarch 2013 to May 2013Training students in Adobe Creative Suite.Designing communication tools (flyers, badges).Bilingual translator (French-English)GRAPHIC DESIGNERJANUS TECHOLOGIES AND MULTIMEDIAFebruary 2012 to February 2013Designing communication mediums (visiting cards, flyers, badges).Art Director.Artist Designer.EducationCERTIFICATION in GRAPHIC DESIGNARIZONA STATE UNIVERSITYAugust 2013 to December 2013BACHELOR in ARTS & SCIENCES OF ANIMATIONMAYA ACADEMY OF ADVANCED CINEMATICSJanuary 2012 to May 2012Skills Ms Office (3 years) Graphic Design Adobe Illustrator Adobe Photoshop Customer service English French (fluent) Adobe Photoshop Graphic design Adobe Illustrator Adobe Premiere Writing skills French Photography Typing Translation Microsoft Office Bilingual Windows Adobe Creative Suite Help desk IT support Operating systems Mac OS ServiceNow VPN Analysis skills Customer support Adobe InDesign Typography Web design Adobe After Effects Illustration Adobe Acrobat Video EditingCertifications and LicensesNutrition Care Specialist in the ArmyFebruary 2024 to Presentpart of the US Army Reserve componentDriver's LicenseDecember 2021 to August 2028