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Title Customer Service Technical Support
Target Location US-TN-Antioch
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Jackson RoadClarksville, TN Street Address
Cell Phone # PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEProfessional OverviewEnergetic, focused, results oriented individual with a desire to learn and become a valuedcontributor to organizational success. Strong interpersonal skills developed from experience andenhanced by a commitment to professional and personal growth and a passion to succeed.Dominant strengths include interpersonal and interactive skills, self-motivation, and strong focus oncustomer service, initiative, and strong analytical and problem solving ability. I am seeking a positionwith an organization that encourages professional and personal growth, while valuing individualcontributions and optimal performance. I am a true team player with a focus on success.Relevant Work ExperienceFire Sprinkler Installation Century Fire Protection June 2019 - Present Read and follow blueprints before any installation to assure proper coverage Measure and fabricate pipe and sprinkler heads for installation Install piping and sprinkler heads to assure proper coverage in the event of a fireCustomer Service/Technical Support Comcast November 2015 - May 2017 Provide Quality Customer Service and Troubleshooting Educate Customers on products and services that are current and available Maintain statistical adherence and consistent improvement Train team members on software and order entry process Create new accounts for new customers Proficient with Billing and Sales softwareReceiving Inspector Asurion April 2006 - April 2014 Inspect Handsets, Batteries, Home Chargers, and CLAs for reputable cellular companies Adhere to state and federal guidelines for equipment use and specifications Ensure customer satisfaction through equipment repair and updates Maintain open lines of effective communication with various departments Operate the C7400 C-Series Battery AnalyzersCustomer Service Rep/Team Leader Turtles/Warehouse Music May 1999- March 2002 Overseer of staff; resolved escalated issues Assisted customers in finding and purchasing products Stock, organize and order products Facilitated in training of new associates Maintained a clean and professional environment Established and built successful relationships with vendors and customersOther ExperienceIntern Marian Records October 2005 - February 2006 Assisted in planning and organizing events Created ideas to further artists and brand awareness Conducted cold calls to companies for possible collaborations and/or productplacement Assisted in designing packaging and other artwork for possible useIntern Allstar Audio Systems May 2005 Assemble and disassemble staging for live performances Assist in set changes between acts Monitor audio during performancesEducationBachelor of Business: Marketing/ManagementMiddle Tennessee State University (2005)Audio Engineering CertificationSchool of Audio Engineering (2005)References are available upon request

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