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Tucson, AZEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceBartenderThe American Legion post 7-Tucson, AZAugust 2019 to June 2024Taking orders: Receiving orders from customers and waitstaff Preparing drinks: Mixing and serving alcoholic and non-alcoholic drinks, including beer, wine, liquor, and mixed drinksMaintaining the bar: Keeping the bar clean and organized, and restocking supplies as needed Interacting with customers: Greeting guests, providing excellent service, and ensuring customer satisfactionFollowing safety and sanitation procedures: Checking photo IDs to ensure customers are of legal drinking age, and refusing service to intoxicated or disruptive patrons Handling transactions: Collecting money from customers for drinks, and accurately processing cash and credit card transactionsCustomer Service AdvocateOptum rx-Tucson, AZJune 2019 to May 2024Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiriesGuide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiriesAsk appropriate questions and listen actively while documenting required information in computer systemsIdentify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reordersMake outbound calls to customers on prescription orders and payment issues EducationAssociate of Applied Science in General StudiesColorado Technical University-OnlineAugust 2011 to July 2013Skills Bartending Serving Experience Busser Microsoft Office Restaurant Experience Upselling Catering Banquet Experience Food Safety Sales POS Retail Sales Cash Handling Cooking Kitchen Experience |