| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYProactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.WORK HISTORYASSISTANT GENERAL MANAGER (AGM) 07/2023 to 01/2024Aimbridge Hospitality - Plymouth Meeting, PADuties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.Managed purchasing, sales, marketing, and customer account operations efficiently.Motivated, trained, and disciplined employees to maximize performance.Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Mail sorting, 10 key data entryFRONT OFFICE MANAGER 11/2021 to 07/2023Hospitality Services Group - Chicago, ILPersonally, delivering and facilitating through colleagues engaging and intimate serviceMaintain information on prices, rates, special packages, programs, etc., while ensuring all staff are trained in all areas.Ensures proper staffing levels for customer service goals.Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.Ensures all guest service issues are resolved prior to guests leaving the property.Is in charge of the organization and quality of Reception (including Night TeamMaximize and identify revenue and cost control opportunities within the Department.Manages and motivates the Team in order to improve sales and quality.Mail sorting, 10 key data entryEstablished performance goals for employees and provided feedback on methods for reaching those milestones.Established team priorities, maintained schedules and monitored performance.Helps Rooms Division Manager to Lead and bring life to Mercure projects and identity features in the Department.Ensuring that personal/ development plans are in place.Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.NIGHT MANAGER 10/2018 to 10/2021Ace Hotel - Chicago, ILResponsible in supervising other employees working on an overnight shift.Duties include clerks at the front desk, bellhops, crew maintenance and bar and waiters and other staff members.Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.Controlled resources and assets for department activities to comply with industry standards and government regulations.Mail sorting, 10 key data entryFRONT OFFICE MANAGER 08/2016 to 08/2018HYATT PLACE CHICAGO/SCHAUMBURG - Schaumburg, ILSet the tone and example of guest service and guest satisfaction for all colleagues.Implement policies and procedures for front desk.Handle all guest complaints or problems to exceed the guest expectations.Participate in hiring, managing, overseeing and training front desk personnel.Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.CERTIFIED NURSING ASSISTANT 11/2012 to 11/2015PRESENCE HEALTH SAINT JOSEPH MEDICAL CENTER - Joliet, ILMonitored patients' behaviors, compliance, blood sugar, and vitals.Assisted with patients' daily needs including wound care, food schedules, and patient cleanliness.Collaborated with an interdisciplinary medical team.Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.EDUCATIONHealthcare Training Institute - Joliet, IL High school diploma01/2015CERTIFICATIONSCertified Nursing Assistant (CNA)Food Handler CertificationCPR CertificationState Tested Nursing AssistantCertified Home Health AideDriver's LicenseSERV SafeADDITIONAL INFORMATIONSKILLS Medical Data Entry Payroll Microsoft Office Customer Service Billing Systems MultitaskingASSESSMENTSBusiness math, Proficient, 02/01/21, Using basic math to solve problems in a business context.Sales skills, Proficient, 10/01/20, Influencing and negotiating with customers.Work motivation, Proficient, 05/01/21, Level of motivation and discipline applied toward work.Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues.Office manager, Proficient, 06/01/20, Scheduling and budgetingManagement & leadership skills: Impact & influence, Proficient, 11/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives.Supervisory skills: Motivating & assessing employees, Proficient, 05/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions.SKILLSCUSTOMER SERVICERECEPTIONISTBILLINGBILLING SYSTEMSFront OfficeFront DeskBack OfficeOffice ExperienceNursing Home ExperienceMicrosoft ExcelLeadershipHotel experienceUpsellingHotel managementGuest Relations ExperienceGuest ServicesOffice ManagementManagementTypingPOSEmployee evaluationPatient monitoringQuickBooksDocumentation reviewTeachingMicrosoft WordHospitalityInformation managementSalesMicrosoft OfficeStore management.Restaurant experienceRetail salesRestaurant ManagementNight AuditMicrosoft OutlookCash HandlingPayrollInterviewingAssistant Manager ExperienceBookkeepingCleaning ExperienceFinancial Report WritingCommunication skillsSupervising experienceEnglishCCustomer serviceRestaurant managementFront deskGuest servicesGuest relationsCash register.ForecastingRecruitingBartendingWindowsOffice managementCash handling.ServingOPERASharePointConflict managementMarketing initiativesEmployee reviewsEmployee MotivationMind MappingStaff DevelopmentCUSTOMER SERVICERECEPTIONISTBILLINGBILLING SYSTEMSFront OfficeFront DeskBack OfficeOffice ExperienceNursing Home ExperienceMicrosoft ExcelLeadershipHotel experienceUpsellingHotel managementGuest Relations ExperienceGuest ServicesOffice ManagementManagementTypingPOSEmployee evaluationPatient monitoringQuickBooksDocumentation reviewTeachingMicrosoft WordHospitalityInformation managementSalesMicrosoft OfficeStore management.Restaurant experienceRetail salesRestaurant ManagementNight AuditMicrosoft OutlookCash HandlingPayrollInterviewingAssistant Manager ExperienceBookkeepingCleaning ExperienceFinancial Report WritingCommunication skillsSupervising experienceEnglishCCustomer serviceRestaurant managementFront deskGuest servicesGuest relationsCash register.ForecastingRecruitingBartendingWindowsOffice managementCash handling.ServingOPERASharePointConflict managementMarketing initiativesEmployee reviewsEmployee MotivationMind MappingStaff Development |
