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SENIOR EXECUTIVE IN INFORMATION TECHNOLOGYLeveraging Street Address + Years of Expertise in IT Infrastructure & OperationsAccomplished, results-driven professional with a high-level understanding of business, information, and resources to oversee IT-enabled operations successfully. Dedicated change agent with a unique blend of technical and project management understanding and a proven track record delivering systems optimization and strategic IT solutions, ensuring alignment with short and long-term company objectives. Collaborative team leader recognized for identifying process gaps, providing viable solutions, and meeting customer expectations while implementing groundbreaking technology. A respected overachiever with a consultative approach to strengthening communication lines between senior management, internal and external clientele, and stakeholders.
Core Competencies: Organizational Leadership, IT Business Management, Project Management, Software Implementation, Programmatic Planning, Systems Management, Process Optimization, Frequency Planning/Engineering, Automation Coordination, Service Desk Management, Network Management, Disaster Recovery, Change Management Risk Management, Contract Management, Vendor Management, Compliance & Governance, Testing & Auditing, Technical Writing/Documentation, Process Mapping & Workflow, Data Analytics & ReportingSuccessful Projects: Creation and deployment of Warehouse-wide WIFI deployment including speed testing and quality testing Installation and management of internal and outdoor wireless camera systems and RFID readers Set up of wireless Scanners and MDM management for securing cloud access on mobile devices Deployed Truck driver remote tablets and phones for driver reporting and communications Companywide remote door access monitoring and tracking systems in over 10 remote locations ID card /smart card technology deployment to be used for Door access time and attendance and device access Automated reporting for customer data to reduce workload for customer service Automated Documents management systems to OCR and move documents to secure storage Enterprise Helpdesk and technical support ticketing systems to enable days to day and IT project tracking Enterprise VOIP Transition including re-mapping of phone numbers, call trees, exts, fax lines and ring groups Disaster recovery of enterprise-wide application farm to recovery site annually Conducted Business continuity emergency evacuation, fire safety, and employee tracking drills ASN and EDI custom import and export mapping for unique Data exchanges over FTP, ASN or Email Communications Custom SQL reporting and data reporting via SSRS and automation platform to send to specific customers Database backup and restore protocol establishment internally and VM Backup via MSP and host providerPROFESSIONAL EXPERIENCETHE JUDGE ORGANIZATION, Newark & Elizabeth, NJ
Director of Information Technology Consultant 05/2022 PresentStabilize company infrastructure, migrating servers to private cloud hosts to minimize downtime. Expand Technology systems in a warehousing and transportation environment to ensure electronic driver tracking, outdoor & indoor WIFI, digital barcode scanning deployment, and RFID Technology Communication is secure and stable. Lead overall evaluation, deployment, and integration of Software systems. Deployed warehouse networks, firewalls, Wi-Fi array, and remote camera systems. Present IT upgrades and new capital expenditures to senior executives for projects. Operated as a managed service provider (MSP) for internal systems, IT project manager, and lead database administrator for processing electronic data communications (ASN and X12 EDI), automated reporting, and network stability.
Key Contributions: Operate as a level 3 helpdesk line of communication for break-fix, data communication, and application stability Established and maintained and successful internal Service Level Agreement (SLA). Maintain approval process, ongoing IT Capital projects, and system and IT procedural changes Coordinate with vendors' system Host providers to maintain system stability and client application operation Drove IT projects for the company as IT Project Manager and Product Owner.MITSUBISHI UFJ TRUST AND BANKING CORPORATION, New York, NY
IT Manager, Business Management Team of Information Technology Group 05/2022 02/2024
Served in an integral role managing IT security, disaster recovery, Compliance, Change management, project planning, and examination/audit remediation efforts. Coordinate business management initiatives, recommending and implementing improvements, and collaborating with SVPs and VPs. Support departmental enhancements, including maintaining a proactive and robust operational risk management program and acting as Business Manager spearheading related projects and activities.
Key Contributions: Coordinated disaster recovery across companywide departments and group applications. Reduced time of Disaster recovery test from 2 events to 1 annual event including over 350 applications Maintain and implement Compliance policies and procedures for Disaster Recovery and other IT processes
Audited Recovery documents for all Internal software assets were up to date and within compliance. Conducted change management meetings and completed final approval/closure processes. Led Audit reviews of IT processes, and reviewed IT metrics and reporting for the IT dept. Coordinated Audit recommended changes within the multiple IT departments to remain in compliance. Supervised a staff of 7 in collecting and administering IT reports for senior management. Administered contract management procedures, including collecting status reports and update reports. Collaborated with the executive team in tracking KRI procedures and risk documentation. Performed periodic security audits of third-party vendors to ensure they are within security parameters. Collaborated with HR to conduct regular security training around phishing, cyber security threats, and awarenessTHE JUDGE ORGANIZATION, Newark & Elizabeth, NJ
Director of Information Technology / IT Director 09/2017 05/2022Strategically coordinated and implemented IT services including day-to-day support, infrastructure management, database, Application, and systems management, Network and cyber security management, and vendor management. Served as SME for Senior management for all technology items and operated as Technical Project Manager for all IT and Technology Projects company-wide. Oversaw discovery and deployment of the Helpdesk ticketing system, utilizing established network monitoring tools. Created an internal SLA while ensuring a timely response rate by the department. Qualified troubleshooting by documenting process maps of data flows between customers and vendors. Stabilized company infrastructure, migrating servers to a private cloud host to minimize downtime. Led overall evaluation, deployment, and integration of new payroll and Time & Attendance system to reduce attendance processing time. Deployed warehouse Wi-Fi array and remote camera access. Presented IT upgrades and new capital expenditures to senior executives for projects.
Key Contributions: Increased company visibility by 20% through recreation of website and virtual presence. Established and maintained internal Service Level Agreement (SLA) with all senior leadership and departments. Created approval process, management IT reports, and meetings to address ongoing IT Capital projects. Initiated Disaster recovery and System stability procedures including intrusion prevention and Anti-Phishing training. Administered Technology Business Continuity Plan across multiple facilities to decrease downtime.
Coordinated ransomware protection project with host provider to secure all locations and VPN-connected sites Conducted regular disaster recovery exercises and system-wide application recovery exercises with staff Drove IT Projects for the company as Project Manager and Project Owner. Reported regularly to senior management and ownership teams on IT Projects and the STATE of IT
Represented IT as Subject Matter Expert (SME) to Senior Management and Ownership team on various projects. Provided secure external communications through migration of VOIP telephone system and Google Workspace. Deployed all ASN/ EDI communication strategies including AS2, FTP/SFTP, and automated EDI parsing into the WMS / ERP system.
Developed automation strategy for the company and reduced customer service staff workload by 40%. Improved onsite security, deploying secure door access and a custom HID identification card system.
Managed a team of 4 technicians and consultants performing systems management, network admin, and helpdesk.Systems Manager 09/2010 09/2017Directed vendor customization of third-party software based on required specifications. Created terminal server environment and user profiles. Administered ASN, Papidocs, and EDI transmission process creation for Judge companies. Deployed client applications across terminal server environments with redundant copies. Provided Active Directory (AD) permissions management to applications and file shares via group management. Monitored system vendors for mission-critical software. Managed vSphere Virtual Machine array and resource balancing. Allocated VM Specs core distribution and memory allocation. Coordinated Google Workspace accounts and permissions including device management. Documented and mapped processes and data diagrams for data exchanges.
Key Contributions: Tested and evaluated Google Workspace products and other user applications for employee use. Tested and deployed VOIP communication system to replace in-house PBX Physical onsite system Devised PowerShell scripts for network administration of servers and VMs. Managed all IT and Technical projects as IT Project Manager for the company. Establish truck driver tracking and electronic hour submission plan with JJ. Keller software Constructed and established web-inventory portal access to customer contacts.
Created a Business Continuity plan to include disaster recovery and Application recovery plans. Established a cloud-first infrastructure plan to address systematic infrastructure instability in the Port of NY/NJ. Trained and provided documentation to new employees and internal customers on system operations.
Network Administrator 09/2008 09/2010
Established website access rules to specific pages via SonicWALL firewall as needed. Maintained VPN deployment from 8 remote locations. Installed and configured VOIP phone system mapping and phone call routing. Coordinated assignment of IP address deployment and routing for server and peripheral devices. Tracked and documented static IP deployments to printers, peripherals, and secure devices.Key Contributions: Designed and implemented Systems Functionality Checklist for pre- and post-systems updates and changes. Deployed comprehensive asset tracking and network maps within the Judge Network Created and deployed the Judge Employee HID / Door access and Digital timeclock system project
Assistant Technical Administrator 09/2005 09/2006Deployed and maintained wireless infrastructure for wireless scanners. Created and configured employee workstations, technical tools, and equipment. Implemented an internal helpdesk system for reporting tickets and tracking project implementation.Key Contributions: Communicated with vendors and clients concerning technical performance network.
Created and implemented Spiceworks Helpdesk and Asset tracking within the Judge Regional network Implemented an Internal SLA for serving multi-level department support and regular management reportsEDUCATIONSTEVENS INSTITUTE OF TECHNOLOGY, Hoboken, NJ - Bachelor of Engineering, Electrical Engineering 06
PROFESSIONAL DEVELOPMENTCertified Cisco Network Associate (CCNA) Certification, A3 Process Improvement, DiSC Assessment
MEMBERSHIP AFFILIATIONSNational Society of Black Engineers (NSBE), Black Data Processing Associates (BDPA)TECHNICAL SKILLSSoftware: Windows Pro, Windows Server, MS SQL Server, Android, PowerShell, DOS, Microsoft Office, Google Workspace Admin, Microsoft Exchange, Active Directory (AD), SolidWorks CAD, Retrospect Backup, LogMeIn Remote Access, Avast Antivirus Suite, Citrix Remote Desktop, VNC, GoToMeeting, Zoom, Slack, VPN, VMware Virtual Servers, vSphere Server Management, TCP/IP Protocols, 802.11a/b/g/n, RFIDHardware: DELL & IBM Servers, Cisco & Netgear Routers, Switches, Hubs, Linksys/Netgear Wireless Access-Points (WRT54G), Repeaters (WRE54G), IP Phones (Nortel, AXXESS), VOIP Switch Boards (Cisco), Drive & Tape Data Storage DHCP Servers, Firewall Routers (SonicWALL), Storage Servers (Dell), Printers & Ethernet, USB Devices, Windows Desktop Configuration & Installation |
