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Click here or scroll down to respond to this candidate<!DOCTYPE HTML><html><head><title>RESUME</title><meta name=&#Street Address ;Generator' content='' /><meta name=&#Street Address ;Author' content='' /><meta name='Keywords' content='RESUME' /><meta name='Description' content='RESUME' /><meta http-equiv='Content-Type' content='text/html; charset=utf-8' /><style type='text/css'>@page Section1 {size:8.5in 11.0in;margin: 1.0in 1.0in 1.0in 1.0in;mso-header-margin: .5in;mso-footer-margin: 1.0in;mso-paper-source:0;}h2 {font-size:12pt;font-famly:Arial;letter-spacing:0pt;line-height:1;font-weight:bold;line-height: 1;margin-bottom:2pt;margin-top:4pt;}/* Style Definitions */table.MsoNormalTable {mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parentmso-padding-alt:0in 0pt 0in 0pt;mso-para-margin:0in;mso-para-margin-bottom:.0pt;mso-pagination:widow-orphan;}p {mso-style-noshow:yes;mso-style-priority:99;mso-margin-top-alt:0pt;margin-right:0in;mso-margin-bottom-alt:auto;font-size:10pt;font-famly:Arial;letter-spacing:0pt;line-height:1;font-weight:normal;margin-left:0in;mso-pagination:widow-orphan;}p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no;mso-style-qformat:yes;mso-style-parentmargin-left: 0pt;margin-bottom:0pt;mso-pagination:widow-orphan;}table.MsoNormalTable td {padding:0pt 0pt 0pt 0pt;}div.Section1 {page:Section1;}WORD</style></head><body><div class='Section1'><div class="" tabindex="0" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:3pt; position: relative!important; font-family:Arial; font-weight:400; font-size:10pt; text-align:center; "><div class="" style="display:flex; flex-wrap:wrap; "><div class="" style<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">MICHAL GREENBOAM</div>1201 E BOWMAN ST,SOUTH BEND, IN 46613<br>Phone: PHONE NUMBER AVAILABLE<br>Alt Phone: PHONE NUMBER AVAILABLE<br>Email: EMAIL AVAILABLE<div class="" style</div></div></div></div></div><div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; "><h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Ability Summary</h2></div><div class="" style="display:flex; flex-wrap:wrap; "><div class="" style="padding-left:0pt; padding-right:0pt; margin-bottom:0pt; margin-left:2pt; word-break:break-word; overflow-wrap:break-word; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">Highly enthusiastic Customer Service Professional with 15 years client interaction experience. Dedicated customer service representative, motivated to maintain customer satisfaction and to contribute to customer service. Energetic, outgoing, and a solid team player with upbeat, positive attitude.<ul><li>Answered provider and customer phone calls regarding medical claims and benefits</li><li>Faxed documents, Imaged documents, and entered in data in Lotus Notes, Microsoft Office and DOS software</li><li>Used computer skills to access medical claims and benefits</li><li>Trained co-workers, worked as team and independently</li><li>Meeting all goals for company with 100% accuracy because detailed orientated and have active listening skills</li><li>Achieved the highest level of customer service representative within first 1.5 yrs of employment</li><li>Communicated with customers professionally and was audited monthly to obtain 100% standards</li></ul></div></div></div></div><div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; "><h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2></div><table class="" style="width:100%; "><tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">07/2019 - 05/2024</td><td class="" style="padding-left:0pt; padding-right:0pt; padding-top:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; "><table class="" style="width:100%; "><tr class="" style<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; "><div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; "><span class="" style Flex / General Laborer</span></div><div class="" style span>Curtis Products Inc</span>, South Bend, IN</div></td></tr><tr class="" style<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div><div class="" style="word-break:break-word; overflow-wrap:break-word; "><ul><li>Faxed documents to clients</li><li>Used computers, emailed, copy and pasted </li><li>Answered customer calls promoting customer service with 100% accuracy</li><li>Managed inventory</li><li>Package parts for final shipping</li><li>Fully completed work orders for management accuracy</li><li>Cross trained for production in multiple departments</li><li>Finished large end pipes for next step in production</li><li>Filled out green tags with appropriate info for delivery to auditing and final shipping departments</li><li>Previously team lead in charge of meeting production goals with 100% accuracy</li><li>Excellent attendance, worked with team to meet production goals, and trained new hires</li><li>Previously worked for company and was rehired after surgery</li><li>Communicated between workers and staff to maintain productivity goals with the least amount of scrap</li><li>Certified fork lift operator</li><li>Used sander, weighed crates </li></ul></div></td></tr></table></td></tr><tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">08/2007 - 02/2014</td><td class="" style="padding-left:0pt; padding-right:0pt; padding-top:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; "><table class="" style="width:100%; "><tr class="" style<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; "><div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; "><span class="" style Customer Service Representative 3 ( CSR 3)</span></div><div class="" style span>Anthem Blue Cross and Blue Shield</span>, Indianapolis, IN</div></td></tr><tr class="" style<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div><div class="" style="word-break:break-word; overflow-wrap:break-word; ">Responsible for cross-training other associates<ul><li>Worked special projects that needed attention to detail</li><li>Promoted outstanding customer service with effective telephone skills</li><li>Managed daily inventory and completed weekly inventory</li><li>Corresponded with medical providers answering benefit and claim questions</li><li>Able to use Lotus Notes, Microsoft Office, and DOS</li><li>Developed training guides used by co-workers and other trainers</li><li>Excellent attendance</li></ul></div></td></tr></table></td></tr><tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><td class="" style="padding-left:0pt; padding-right:0pt; max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">04/2005 - 08/2007</td><td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; "><table class="" style="width:100%; "><tr class="" style<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; "><div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; "><span class="" style Customer Service Representative</span></div><div class="" style span>Ideal Staffing Inc(Vekstar)</span>, Indianapolis, IN</div></td></tr><tr class="" style<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" style="max-width:125px !important; margin-top:2pt; padding-top:2.8pt; width:85pt; div><div class="" style="word-break:break-word; overflow-wrap:break-word; "><ul><li>Complete lead applications for Mortgage companies, to find possible candidates for refinancing their homes.</li><li>Completed 100% of daily inventory</li><li>Provided required weekly reports listing inventory figures</li></ul></div></td></tr></table></td></tr></table></div></div><div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; "><h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2></div><table class="" style="width:100%; "><tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; -webkit-column-break-inside: avoid; page-break-inside:avoid; break-inside:avoid; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><td class="" style="padding-left:0pt; padding-right:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; "><table class="" style="width:100%; "><tr class="" style<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; "><div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; "><span class="" style Reservation Sales</span></div><div>Vocational School Certificate or Other Post-Secondary Certificate </div><div>Pacific Travel School<span class="" style, None Selected </span></div></td></tr><tr class="" style<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; div></td></tr></table></td></tr><tr class="" style="margin-bottom:0pt; margin-left:2pt; padding-left:0pt; padding-right:0pt; -webkit-column-break-inside: avoid; page-break-inside:avoid; break-inside:avoid; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; "><table class="" style="width:100%; "><tr class="" style<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; "><div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; "><span class="" style Communications</span></div><div>Bachelor's Degree </div><div>University of Illinois<span class="" style IL </span></div></td></tr><tr class="" style<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; div></td></tr></table></td></tr></table></div></div></div></body></html> |
