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Click here or scroll down to respond to this candidateCandidate's Name
Tucson, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI can stay on task get the job done but i can bright the room up if i need too I am a great team leaderBut i also stay to my self and get my job done too I am good at multitaskinHardworkerConsistentFocusedGoal determinedDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SkillsCustomer ServiceProject ManagementClerical SupportNegotiationQuality AssuranceStock ReplenishmentCustomer Complaint ResolutionProblem ResolutionProduct MerchandisingEmployee ManagementInbound and Outbound CallingSafety RegulationsInventory ControlSoftware TroubleshootingRetail MarketingTeam CollaborationSelf-DirectionComplex Problem-SolvingSales ClosingExperienceFebruary 2023 - May 2023Taco Bell Restaurant - Tucson, AZCustomer Service AssociateDelivered fast, friendly and knowledgeable service for routine questions and service complaints. Executed on-time and under budget project management to resolve complex issues. Addressed inquiries, resolved customer issues and managed customer relations. Consulted with customers regarding needs and addressed concerns. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Met and exceeded productivity targets by handling every interaction with top-notch customer service.Trained new hires on products and services, best practices and protocols to reduce process gaps.Maintained customer privacy and protected company operations by keeping information private and confidential.Improved customer service wait times to mitigate complaints. August 2020 - December 2020U of a arizona - Tucson, AZPrep CookerPrepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.Followed established procedures and requirements for safe food handling, storage and service. Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.Used standardized recipes and other instructions to prepare food. Grilled and deep fried various foods from meats to potatoes. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Replenished food items from inventory and rotated ingredients. Retained consistent quality and high accuracy when preparing identical dishes every day. Coordinated orders to expedite food from kitchen according to cook time and delivery time. Took inventory counts before and after shifts to complete food inventory or storage sheets. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.Education and TrainingJuly 2021Kenmore West Senior High School, Cholla Buffalo, NY, Az High School DiplomaGPA 4.6 |
