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Click here or scroll down to respond to this candidateMarisol Castaneda IbarraPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address S Andes WayAurora, Colorado Street Address
SUMMARY OF SKILLSBilingual in English and Spanish with very good communication and experience translating into a business setting. Over attentive to detail. Quick and efficient trainee. Familiar with Microsoft office apps typing at least 45-WPM and 10-key speed above 9,000-KPH. I enjoy stepping forward researching problem solving and taking the initiative in supporting the team.PROFESSIONAL EXPERIENCEVail Health Hospital 180 S. Frontage Road West Aug 2022 PresentPatient Access RepresentativeTo register patients for scheduled services, including imaging, surgeries, and labs including registration in the emergency department. Ensuring accounts are up to date by updating demographic information, scanning required and valid insurance cards, identifications, and doctors orders. Obtaining all necessary patient consents, authorizations, financial paperwork, and co-payments as required. Ensuring compliance with applicable HIPPA, EMTALA & Joint commission requirements. Controlling traffic at the window directing patients to where they need to go. Answering patients procedure process related questions and billing as well.The Sebastian Hotel 16 Vail Road, Vail, CO 81657 Sep 2020 Jul 2022Front Desk AgentTo greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions, maintaining the highest standard of services, and requests. Very important to know how to answer phones, to make reservations and to be familiar with all departments of the hotel. Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needs and requests. Make reservations for guests who want suggestions for local venues, entertainment & services. Answer guest calls and record details of each conversation for future follow-up. Meet and exceed guests' expectations by anticipating the services they might require. Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we're prepared for them. Report any accidents or injuries to senior management staff immediately.GC Services 8121 Northwest Expressway, Oklahoma City, OK 73162 Jan 2020 - Aug 2020Collections AgentTo answer the phone and take care of our clients. To assist customers who have product questions, or customers who may have experienced financial hardship and who have had problems paying their bills. We tried to arrange future automated payments towards behind personal accounts that affects their credit.Lopez Foods 9500 N.W 4th St, Oklahoma City, OK 73127 Aug 2019 - Jan 2020Quality Control AssuranceEssential duties and responsibilities to conduct quality audits on the production floor daily and hourly, including good manufacturing practices & housekeeping for food safety. Conduct raw and packaging component sampling, inspection. Record and evaluate test data, alerting Quality Assurance Manager to any deviations from specifications. Act as facilitator/coach in areas such as Quality Control techniques, Test product for a variety of qualities including chemical/physical characteristics, microbiological integrity, and sensory evaluation, requiring taste & smell. Ensure all paperwork is filled out in a clear, legible, and accurate format, and completed with required information in accordance with company and regulatory agencies standards. Assist in identifying and managing hold products. Perform data entry on QA database.Flint Restaurant 15 N. Robinson Ave, Oklahoma City, OK 73102 June 2019 - Aug 2019ServerTo take orders, answers questions about the menu and food, sell the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service, cleaning, and side duties.Sonnenalp Hotel 20 Vail Road, Vail Co 81657 Oct 2018 - Apr 2019Front Desk AgentTo greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To always maintain the highest standard of service and hospitality. Very important to know how to work the phones and make reservations and is familiar with all departments of the hotel.Oklahoma Student Loan Authority 525 Central Park Drive #600 Oklahoma City, OK 73105 Nov 2017- Sep 2018Loan Management RepresentativeObtained a 5C security clearance prior to being granted access to federal data. Reviewed, researched, and responded to large volume of customer inquiries, received by inbound, outgoing calls, mail, fax, emails, and walk-ins. Following up loan borrowers concerning delinquent student loans. Counseled loaner regarding repayment options with optional payment plans, deferments, and forbearances. Offered borrowers assistance with over the phone payment requests answering a variety of questions regarding their account. Reviewed school enrollment statuses. Modifying and updating borrowers personal accounts information and resolving discrepancies.McKesson Pharmaceutical Warehouse 4012 S. Purdue St Oklahoma City, OK 73179 Aug 2015 - Oct 2017Material Handler, Inventory Control Clerk, Order PickerReceiving, unpacking, inspecting, sorting products, distributing, stocking products on assigned shelves in the correct location, while meeting engineered expected performance standards. Providing quality control and cycle counting to ensure our inventory matches daily. Pulling, packing, and verifying clients prescribed specific dosage of medical orders for delivery to their homes and businesses. Voted employee of the month 3 times in a fiscal year. Remaining physically active in a position that requires some heavy lifting. Establish procedures for the team to distribute and process merchandise from daily shipments. Responsible for preparing merchandise for storage and distribution. Supporting a strong daily work pace to maximize team efforts. Consistently practice reliability and the willingness to assist others as needed.G Big, Inc. 520 E Memorial Rd Oklahoma City, OK 73114 Jun 2014 - Aug 2015Office AssistantCoordinating and attending meetings and ensuring the manager is well prepared. Making decisions on projects and supervising staff and work to do in the managers absence. Arranging business travel accommodation. Aided during PowerPoint presentations. Greeted clients at all levels of seniority. Answered phone calls, e-mails, inquiries, and requests and resolving when appropriate. Purchase online orders to keep the supply office fully stocked and components to repair our 11 different Subway locations. Maintaining calendar planning appointment and meetings.US ARMYUnit Supply Specialist Baumholder, Germany July 2012 - Mar 2014Received, located, maintained, inspected, order shortage on inventory, load, unload inventory, stored supplies in warehouse facility. Issued assigned equipment to unit staff and 4 additional detachments of our company consisting of 101 personnel. Traveled long distances to deliver or pickup supplies whenever any of our detachments required it. Signed for new material while assuring proper turn in of old, broken-down, equipment. Established positive report and customer satisfaction with vendors. Knowledge of (PBUSE) Property Book Unit Supply Enhanced.Hertz 10401 N Pennsylvania Ave, The Village, OK 73120 Jan 2007 - June 2012Rental Service AgentAnswering incoming calls and replying to emails assisting customers with car reservations inquiries all over the world. Ensuring they meet all paperwork guidelines while renting in different countries. Confirming requests, updating members profile accounts. Encouraging upgrades to increase the companys revenue to qualify for extra commission bonuses. |
