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Click here or scroll down to respond to this candidateCandidate's Name
Management/Customer Service/ Hospitality/ SalesMorganton, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceIndependent Sales ConsultantThirty-One Gifts - Morganton, NC2017 to PresentCoordinate private parties and vending events Ordering products and maintenance of salesAssistant Deli/Bakery ManagerIngles Markets - Morganton, NCAugust 2023 to February 2024Customer Service, Food Preparation, Maintaining and Updating department Marketing, Price Changes, Ordering, Maintaining above target sanitation levels, scheduling, hiring, training, inventory management, cashiering, special orders (i.e. catering dinners, gourmet deli trays, desserts), provide consultations, prepare and decorate bakery items including cakes cupcakes etc.,Customer Service ManagerUniversity of North Florida Bookstore - Jacksonville, FL January 2022 to May 2023Customer service, cashier, online order picking and packaging, recovery, receiving, inventory, stocking, scheduling, key holder, deposits, training,Licensed Medicare Sales AgentHealth IQ - Jacksonville, FLAugust 2021 to December 2021Customer service, taking inbound review/sales calls, navigating multiple computer systems, studied and acquired insurance license in all 50 states and contracted with several carriers Assistant House Manager/ Habilitation TechnicianOne Love Periodic Services - Morganton, NCDecember 2019 to May 2021Consistently maintained all training and documentation requirements Assisted with scheduling, timesheets, payroll, and billing Conducted routine inspections of client charts to ensure quality according to Medicaid auditing standards Coordinated care with linking services for clients, including attending IEP meetings, Treatment Team Meetings, school meetings, and submitting information for authorizations Provided direct care running programs, transporting to appointments, goals, and ADL's for clients Oversaw client admissions, discharges, and implemented volunteer programs for community Involvement Administered client medications, transported to community appointments, maintain documentation Primary Cake DecoratorWal-Mart Bakery - Marion, NCMay 2019 to December 2019Provided excellent customer service Prepared inventories and communicated with service personnel for supplies Proficiency in conducting consultations with customers for individualized custom orders Instrumental in facilitating staff meetings with vendors and stakeholders Prepared facilitated smooth order transitions for customers Gerber MachinistWilliams Sonoma - Claremont, NCMarch 2016 to May 2019Increased productivity within department by efficiently troubleshooting machine operation Successfully ensured quality of materials by implementing inspection codes Maintained quality fabrics, hand sorted for department transfers Deli Night LeadIngles Market - Morganton, NCDecember 2016 to March 2018Supervision of night crew to ensure quality standards of department were followed Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity Instrumental in facilitating staff meetings with vendors and stakeholders Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standardsQuality Inspector/ Machine OperatorCorning - Hickory, NCSeptember 2014 to December 2016Coordinated machine maintenance for department Successfully ensured quality of materials by implementing inspection codes Systematically conducted routine inventories of stock and availability of product materials Trained new hires on machine productivity and minor repair maintenance Deli LeadWal-Mart Bakery - Morganton, NCAugust 2013 to September 2014Supervision of crew to ensure quality standards of department were followed Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity Instrumental in facilitating staff meetings with vendors and stakeholders Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standards Ensured exemplary customer service provided to customers and maintenance of custom orders Habilitation Technician/Assistant ManagerOne Love Services - Icard, NC2006 to 2013Consistently maintained all training and documentation requirements Assisted with scheduling, timesheets, payroll, and billing Conducted routine inspections of client charts to ensure quality according to Medicaid auditing standards Coordinated care with linking services for clients, including attending IEP meetings, Treatment Team Meetings, school meetings, and submitting information for authorizations Provided direct care running programs, transporting to appointments, goals, and ADL's for clients Oversaw client admissions, discharges, and implemented volunteer programs for community Involvement Administered client medications, transported to community appointments, maintain documentation Service and Training ManagerOld Navy - Hickory, NC2005 to 2011Increased company revenue by 13% by streamlining store marketing strategies, markdowns, and above average target service level storewide Conducted interviews, new hire trainings, on-boarding Compile direct monetary reports and monthly outcome reports Facilitate and manage staff meetings and ensure policies and procedural outcomes Primary key-holder implementing opening and closings, cash handling, community outreach projects Monitoring and supervision of store employees and daily shift reports Deli ManagerIngles Market - Morganton, NC2000 to 2006Supervision of crew to ensure quality standards of department were followed Conducted systematic monitoring of customer care through surveys and documenting procedures to gage standard of productivity Instrumental in facilitating staff meetings with vendors and stakeholders Oversaw maintenance and quality of food preparation, food storage, cleanliness according to OSHA standardsFront End Store SupervisorKmart Stores - Morganton, NC1998 to 2001Supervision of cashiers, cash handling, returns and exchanges, Western Union transactions Facilitated answering and directing calls and implemented customer service policies Assisted with scheduling cashier scheduling and departmental rotation of breaks Documented timekeeping interactions and assisted with payroll EducationHigh school or equivalentFreedom High School - Morganton, NC1994 to 1998Skills Staff/Training and development policies (10+ years) Managerial experience in industrial, and customer service platforms (10+ years) Trained in protocols pertaining to OSHA, HIPAA, Diversity, dhhs, Universal Precautions, Material Safety Data Sheets, and Industrial Safety CPR/First Aid certified One Love Services Employee of the Year 2005, 2007/Residential Manager of the Year 2007/3 Years Outstanding Service Award 2007 Old Navy Card Top Performer 2004-2008 Cake Decorating Quality Assurance Employee Orientation Meeting Facilitation Management Sales Experience Customer Service Manufacturing Quality inspection Payroll Interviewing Auditing Event Planning SAP Supervising Experience Human Resources Assistant Manager Experience Process Improvement Recruiting Quality Control Logistics Team Management Merchandising Office Management Data entry Operations Management Conflict Management Negotiation Forecasting Budgeting English Detailing Microsoft Office Communication skills Sales Merchandising Cash register Team management Customer service Marketing Training & development Supervising experience Interviewing Cash handling Quality assurance Forecasting Manufacturing Restaurant experience Quality control Human resources Schedule management Office management HIPAA Payroll Operations management Driving Sales Recruiting Conflict management Assembly Food service POS Time management Food handling Cooking Store management Leadership Retail sales Data analysis skills Medical records SAP Communication skills Basic math Computer skills Mechanical knowledge Typing Quality systems Computer literacy Microsoft Office Calipers Microsoft Word Microsoft Outlook Data entry Precision measuring instruments MachiningCertifications and LicensesFood Handler CertificationAssessmentsMechanical knowledge ProficientFebruary 2024Understanding and applying mechanical concepts and processes Full results: ProficientWork style: Reliability ProficientFebruary 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientManagement & leadership skills: Impact & influence Proficient July 2021Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientCustomer service ProficientApril 2022Identifying and resolving common customer issuesFull results: ProficientCooking skills: Basic food preparation Proficient September 2022Preparing food, using cooking equipment, and converting ingredient measurements Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient July 2021Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
