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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEBilingual in Portuguese and client-centric professional with exceptional experience in customer service and marketing property management. Adept at capturing and defining project requirements, developing action plans, allocating available resources, and managing smooth execution. Solid commitment to leverage active listening and communication proficiencies.Tech savvy with advance proficiencies in RealPage, Microsoft Office Suite, Microsoft Exchange, Entrada, Yieldstar, Blue Moon, Yardi, LenderX, Cloud Encompass, as well as all social media platforms.TRANSFERABLE SKILLSLeasing: Overseen and Leased Communities from 298 to 544 units. Assisted management with takeovers. Manage all incoming calls and resident concerns and maintain a 95% or better occupancy rate.Leasing Consultant: Skilled in managing the daily and ongoing leasing responsibilities. Generate positive feedback and 100% on telephone and in person consumer shops. Fosters a culture of diversity, equity, and inclusion among the community team members.CORE COMPETENCIESQualifying processCustomer SatisfactionResident RetentionService RequestsCommunity Event PlanningEmotional IntelligenceMarketing ExpertiseStrategic Problem SolvingDatabase ManagementToursAdaptability & FlexibilityRegulatory CompliancePROFESSIONAL HISTORYAshborough Apartment, Raleigh October 2023-PresentThe Liberty Group/Career Strategies I Short Term Contracts: January 2022-October2023Manor Six Forks, RaleighAXIS Crossroads, CaryCumberland Grove, RaleighAshborough Apartment, RaleighBusiness Development Coordinator Guaranteed Rate, Raleigh 2021 December 2022Licensed Realtor 2019Leasing Consultant Brook Arbour, Dolben, Cary 2020 2021Luxury Retail Sales Associate Louis Vuitton 2011 2016Sales Associate Nordstrom 2013 2015Real Estate Sales Coldwell Banker and Keller Williams Realty 2010 2019FURTHER EXPERIENCEStrengthened relationship with clients by delivering extraordinary service / addressing individual concerns, and guiding customers in their home needs.Improved customer experience and ensure repeat business for future leasing by retaining current residents.Surpassed client satisfaction goals 100% client feedback and recommending customer service delivery improvements to senior management.Generated business by implementing effective social media and marketing campaigns, creating engaging marketing materials, and organizing referral partner events.Performed daily inspection of pipeline and monitoring all areas of process flow, including documentation, verification of employment, initial CD's approval, closing packages tracking, and investor locks update.Optimized day-to-day operations by scheduling work assignments, setting goals / priorities, delegating tasks to colleagues, and collaboration with team members.Accomplished 100% in in-person and telephone mystery shopping, which observed key elements, such as using formal greetings with guests, asking probing questions, and scheduling appointments to see apartment.REAL ESTATE & PROPERTY EXPERIENCEEstablished positive, long-term relationships with prospective lessees, home buyers, and sellers by listening to their needs and financial goals.Maintained a high occupancy rate at various apartment communities by offering move-in concessions to new prospects, current resident additional flexible renewal terms, and different rate options to achieve resident retention and secure new clients, maintaining high occupancy.Enhanced customer base by focusing on building relationships and assisting clients on setting and reaching their financial goals and real estate goals by developing a strategic plan.Accompanied prospects to property and showcased the home's amenities and architectural design features. Served as a liaison between the buyer and seller and financial institution, and effectively communicated with them to promptly resolve issues.Ensured that property was ready to rent by performing walk-throughs and contacted maintenance department to address urgent repairs.Consistently maintained a closing ratio at 50% compared to the industry average of 35% in Property Leasing.Recorded and updated all property changes, as well as modified property agreements and contracts.EDUCATION & CERTIFICATIONBusiness/Merchandising Johnson & Wales University, Providence, RICode of Ethics, 2022; Synchronous Unforgettable Client Experience, 2022Licensed Real Estate Agent in NC & MA (Previously Licensed in RI & MD)Accredited Staging Professional (ASP) Certification; Certified in New Home SpecialistDelta Phi Epsilon Sorority |
