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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLE Versatile, service-focused leader with 25+ years of achievement empowering clients and employers with services across business and organizational development, financial administration, and technology. BUSINESS DEVELOPMENT FINANCIAL ACCOUNTABILITY OPERATIONS MANAGEMENTMarketing & PromotionRecruitment & RetentionPartner/Alliance ManagementWeb & Social Media MarketingExecutive-level RepresentationBudgeting & Financial ControlInvoicing & PaymentsAccount Management3rd-Party Vendor ManagementCost-Cutting SolutionsPolicy DevelopmentStrategic PlanningIT & Technical InfrastructureProject ManagementTraining & CredentialingP R O F E SSI O N AL E X P E R I E N C EVice President STAT Marketing, Inc., Fairfax, VA April 2003 - December 2023 Positioned multiple non-profit client organizations for success by orchestrating the delivery of full-scope association management services and advised Boards of Directors and Executive Directors on creating and implementing effective management policy, and steering delivery of strategies, plans, and hands-on operational support for budgeting and financial management, marketing, recruitment, memberships (up to 100K+ members), certification programs, event planning, vendor management, Board elections, and committee meetings. Deftly managed company staff, technology, and costs while concurrently serving as a business consultant, program manager, executive liaison, and client advocate; kept daily operations running efficiently while ensuring client needs were met on schedule and with superior results. As a key member of the companys executive leadership team, trained and supervised 15 staff members and 3rd-party contractors, controlled finances (payroll, payments, and reconciliations), and managed the authorized use of company IT and infrastructure. Led office move to a new location with minimal business disruption, drove migration to a new VoIP platform and digitized all internal processes; streamlined and significantly improved timeliness, efficiency, and results of work efforts across the board. Expanded service capabilities; established a new Conference Registration Department for the company and successfully implemented these new services for multiple clients. Powerfully represented client interests as a representative and advocate during negotiations and meetings with other professional / industry organizations. Supervised production of a host of printed products and marketing collateral for clients and cut costs by driving the transfer of printed materials to electronic formats. Strengthened clients web presence; designed new websites that boosted traffic and steered the development of social media programs that enabled clients to engage directly with communities. Served over 100,000 members from client associations. Senior Program Coordinator Smith, Bucklin and Associates, Washington, DC January 2000 - April 2003 Drove delivery of association management services to the National Healthcare Association, supporting key clients for one of the countrys leading association management companies. Worked collaboratively with clients executive leadership, and provided hands-on service for policy development, financial control, marketing production, promotional events, recruitment, membership management, and industry representation. Increased corporate membership and sponsorship activities by 100%. Coordinated testing program for healthcare managers seeking certifications and licensing. Shaped policies and practices via participation in the companys Corporate Training Initiative Programs and as a Best Practices Advisory Board member. Administrative Director Bostrom Corporation, Washington, DC September 1998 to January 2000 Steered the provision of association management services to 12 client companies. Managed membership programs, spearheaded the production of international journals, advised and assisted staff in planning events and marketing initiatives, and communicated with Boards of Directors to identify and capitalize on opportunities for improving corporate performance and results.Candidate's Name
Promoted business growth for clients by administering membership drives, retention programs, and subscriber databases (9,000+ subscribers). Contributed to the development and rollout of a new online certification program, along with a testing program for a professional licensing/certification program of 5,000+ members. Operations Supervisor George Washington University, Washington, DC May 1995 to September 1998 Managed and coordinated the completion of maintenance requirements for the entire university residence hall system while supervising a team of forty employees. Established and maintained a centralized filing system for repair and improvement requests. Evaluated responses to facility and security emergencies. Held weekly meetings with Resident Directors and Facility Supervisors to address maintenance concerns. Managed and adjusted program budget, including payroll compilation and distribution.* * * * * * * * * * *Additional experience includes over 25 years in the restaurant industry. My experience includes managing bar inventory, supervising front and back of house staff, and security, and handling nightly cash processing.(1998 to 2023)E D U C ATI O NBachelor of Arts and Sciences in HistoryGeorge Washington University, Washington, DC - May 1998 Professional CertificatesIT Support/HelpDesk Fundamentals Udemy May 2024 UX Writing: Microcopy, User Research, Accessibility Udemy May 2024 Desktop IT Support Level 1 & 2 Udemy June 2024Professional MembershipsGreater Washington Society of Association Executives American Association of Account ExecutivesLanguagesSpanish, American Sign Language (ASL)Technical ProficienciesWindows, MacOS, QuickBooks, Office 365, G-Suite, Adobe Suite, Windows Server Management, Constant Contact, Mail Chimp, Multiple Association Management Database Systems, Multiple Website Management Platforms, VOIP Management Software, Multiple Conference Mobile App Platforms REFERENCESBrian Brown, PhD - Former Supervisor, Smith, Bucklin & Associates 757-761-0521Victoria Di Tomaso, CRCE - Former National President of the American Association of Healthcare Administrative Management (Former Client)PHONE NUMBER AVAILABLESharon Galler, CMP - Former Employer, STAT Marketing, Inc PHONE NUMBER AVAILABLE/pre> |
