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Click here or scroll down to respond to this candidateCandidate's Name
Nairobi, Kenya, Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Professional Summary
Dynamic and results-oriented professional with over two years of comprehensive experience in customer service and a robust background in hospitality management. A proven track record of enhancing client satisfaction and improving processes through excellent interpersonal skills, creative problem-solving, and a passionate commitment to helping others. Adept at managing multiple priorities, optimizing time, and fostering positive relationships in collaborative environments. Seeking to apply my expertise and drive as an Athena Executive Partner to support clients in achieving their personal and professional aspirations.
Key Skills
Exceptional Communication: Fluent in English with strong verbal and written communication skills that facilitate relationship-building and client engagement.
Customer-Centric Approach: Two years of experience in customer service roles, demonstrating a consistent ability to meet or exceed client expectations through attentive and personalized service.
Time Management & Organization: Proficient in prioritizing tasks effectively to manage demanding schedules, ensuring all responsibilities are executed with precision and efficiency.
Creative Problem Solving: Strong analytical skills that allow for innovative solutions to complex issues, focused on enhancing client satisfaction.
Technical Proficiency: Proficient in Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and various project management tools. Experienced in remote and virtual work settings.
Relationship Management: Adept at engaging with diverse stakeholders, building trust, and fostering collaboration within teams.
Professional Experience
Customer Service Representative
Jumia, Nairobi, Kenya
January 2022 December 2023
Delivered exceptional customer service while managing inquiries through various platforms, ensuring prompt and effective resolution of issues.
Utilized active listening skills to understand customer needs and concerns, improving customer satisfaction ratings significantly.
Collaborated with cross-functional teams to streamline processes, reduce response times, and enhance overall service delivery.
Developed and maintained strong relationships with clients, leading to repeat business and positive referrals.
Maintained detailed records of customer interactions, providing insights for continuous improvement in service offerings.
Freelance Online Writer
Self-Employed, Remote
January 2023 Present
Created high-quality content for various clients, demonstrating versatility across diverse topics, including marketing strategies, lifestyle, and product reviews.
Conducted thorough research to ensure accuracy and relevance, implementing SEO best practices to enhance visibility and engagement.
Adapted writing styles to align with client branding, maintaining consistency while meeting deadlines.
Collaborated with clients to understand their vision, ensuring that deliverables accurately reflected their messaging and objectives.
Education
Diploma in Hospitality Management
Kabete Technical Training College
2018 2021
Gained foundational knowledge in hospitality operations, customer service excellence, and event management.
Engaged in hands-on projects, such as planning and organizing community events, enhancing skills in organization, communication, and teamwork.
Additional Information
Availability: Ready to embrace full-time work, adapting to the schedules demanded by clients aligned with US time zones.
Technical Equipment: Committed to providing a personal device that meets the required specifications for the role.
Police Clearance: Prepared to obtain necessary police clearance upon request for compliance and security purposes.
Volunteer Work: Actively involved in community service initiatives that focus on [briefly mention any relevant volunteering experience].
Professional Development & Certifications
Google Suite Certification (Year) Enhanced proficiency in using Google tools for productivity and collaboration.
Customer Service Excellence Training (Year) Completed training focused on advanced customer service techniques and relationship management. |
