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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLEKORNISHA LONGPROFESSIONAL SUMMARYExperienced professional with a strong background in financial transactions and client management, achieving high accuracy and client satisfaction rates. Demonstrates exceptional skills in problem resolution, data entry, and organization, utilizing tools like Excel and AS400 to enhance operational efficiency. Known for a proactive approach and commitment to service improvement, eager to leverage these skills in a forward-thinking role. EMPLOYMENT HISTORYBANKING CUSTOMER REPRESENTATIVE Jan 2024 - Present TD Bank RemotePATIENT ADVOCATE Jun 2023 - Dec 2023AccessOne Fort Mill, SCMEMBER SUPPORT SPECIALIST Jun 2022 - May 2023Credit Karma - Eliassen Group Charlotte, NCENTRY WRITER Oct 2021 - Jun 2022Carmichael International - Randstad Charlotte, NCCompleted a broad range of financial transactions accurately and efficiently. Contributed to a fair, positive, and equitable environment supporting a diverse workforce. Ensured accuracy and compliance in handling financial transactions, consistently achieving a 99.9% accuracy rate in transaction processing.Monitored account performance and provided clients with regular updates and insights, leading to a 20% increase in client satisfaction.Consistently met or exceeded account management KPIs, including client retention, revenue growth, and customer satisfaction scores.Provided compassionate and professional responses to patients' questions regarding medical bill payments.Assisted patients in identifying solutions to maintain current payments, ensuring their financial well-being.Established both one-time and recurring monthly payments to streamline the billing process for patients.Conducted empathetic and professional follow-ups on past-due accounts to encourage timely payments.Performed various tasks and projects as needed, contributing to the overall efficiency of the billing department.Responded to member requests via email, live chats, social channels Effectively communicated issue resolutions or updates to internal and external stakeholders. Partnered with Software Developers and Product Specialists to identify and prioritize issues/feature requests and document issues within JIRA. Conducted product research to provide members with applicable solutions. Performed other assigned tasks/projects as needed in an ever-evolving role. Monitored team mailbox for arrival notices pertaining to air and ocean shipments, ensuring timely processing and communication.Transmitted shipment data upon receipt of arrival notices, and efficiently billed all shipments post-transmission.Maintained data integrity in AS400 and IIQ systems, accurately recording shipment information and uploading critical documents for comprehensive record-keeping. Enhanced team productivity by training new hires on file opening procedures, emphasizing Excel proficiency and consistent data management practices. Streamlined customs clearance processes, resolving holds swiftly to ensure timely shipment delivery and maintain regulatory compliance.CUSTOMER SUPPORT REPRESENTATIVE Feb 2016 - Aug 2021 LendingTree RemoteSHIPPING CLERK Feb 2015 - Feb 2016Camso USA Charlotte, NCADMINISTRATIVE ASSISTANT Feb 2013 - Apr 2014YRF Dispatch Candidate's Name , SCEDUCATIONHIGH SCHOOL DIPLOMANewberry High SchoolSKILLSAS400, Meeting Coordination, Mail Handling, Vendor Communication, Proofreading, Excel, Attention to Detail, Communication, Organization, Documentation, Customer Satisfaction, Problem Resolution, Team Collaboration, Training Development, Service Improvement, Research Skills, Service Issue Resolution, Data Entry, Inventory management, Operational Efficiency, Banking, Financial Analysis, Client Relations, Empathy Skills, Regulatory Compliance.ADDITIONAL INFORMATIONKEY ACHIEVEMENTS Consistently maintained high customer satisfaction scores across multiple roles. Successfully managed and resolved high volumes of customer inquiries and complaints. Streamlined processes to improve efficiency and accuracy in order processing and documentation.RECOGNITIONAcknowledged by the Director of Operations Asim Faiz at Carmichael International for quickly mastering file opening and effectively training team members, leading to a smooth transition and enabling the upload of multiple invoices in a day. Honored with a catered lunch for outstanding performance, recognizing individual contributions. Assisted customers with loan inquiries, resolving complex issues and maintaining high satisfaction rates. Developed expertise in financial products. Engaged with customers who expressed interest through the LendingTree website, adhering to scripting guidelines for effective communication. Gain customer agreement while adhering to the appropriate transfer process, as it applies to the lender.Mentored new team members on financial products and customer service best practices, enhancing team performance and knowledge base.Coordinated and managed the shipment of products, ensuring accuracy and timeliness. Prepared shipping documents, including bills of lading, packing lists, and invoices. Monitored inventory levels and reported discrepancies to management. Collaborated with warehouse staff to ensure efficient packing and labeling of products. Communicated with carriers to arrange and track shipments. Ensured compliance with shipping regulations and company policies. Maintained records of all outgoing shipments and performed regular audits. Assisted in resolving any issues related to shipping, such as delays or damages. Assisted in data entry, file organization, and office support tasks. Developed proficiency in Excel, becoming an advanced user. Conducted data entry, file organization, and provided comprehensive office support. Negotiated and booked loads, optimizing scheduling and maximizing efficiency. Streamlined office processes, enhancing productivity and reducing errors. Implemented advanced Excel techniques for data analysis and reporting. |
