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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYMadison is a results-driven professional with a proven track recordof success in Customer Servicing/Support. With more than 6 years of experience and 1 year working in call centers, they have honed their expertise in providing outstanding customer service, support, resolution, customer retention, and basic empathetic human interaction; consistently exceeding expectations and delivering high- quality outcomes. Their comprehensive skill set includes multitasking, data entry, customer servicing, customer support, and retention, engaged, hard-working, driven, effective and quick learning, open to all complex challenges, and passionate in everything she touches, enabling them to effectively lead, manage, develop solutions and teams to achieve organizational objectives. customer service and customer support, Madison thrives in dynamic environments where they can leverage their strategic thinking and problem-solving abilities to drive innovation and foster growth. They have a demonstrated ability to streamline processes, improve customer satisfaction, and improve client and company call metrics/compliance, showcasing their capacity to generate tangible results and add value to their employers. Known for their strong work ethic, adaptability, and collaborative approach, they excel in cross-functional teams and excel at building strong relationships with stakeholders at all levels.As a forward-thinking professional committed to continuous improvement, Madison is adept at staying abreast of industry trends and emerging technologies, seeking opportunities for professional development to enhance their skills and knowledge base. They are adept at specific tools, company-based/applied methodologies, or CRM systems and have a proven ability to analyze data, optimize workflows, and drive strategic initiatives. With a proven ability to thrive under pressure and deliver results in fast-paced environments, Madison is poised to impact their next role significantly. Greensboro, NC 27407PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEbush-99590720aCandidate's Name Resmume*202https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 1 of 17EXPERIENCEInsight Global, Customer Service Representative -High Point, NC03/2024- 07/2024 3 month contract Annual Enrollment processing benefit enrollment Processing Annual Enrollment and enrollment assistance Login assistance and password resets 250 wpmAlorica, Greensboro, NCRemote/On-site CallCenter Customer Service Representative02/2023- 01/2024 60 wpm Assist customers with opening /closing accounts Answered incoming customer calls regarding product inquiries, orders, and complaints. Clear account concerns Handle sensitive/secured customer information Assist with third-party inquiries- escrow wire instruction verification, and third-party verification via 3wbc. Assist with account recovery/security Agent team lead position at 7 months with client Detect and prevent fraud Provided customers with product and service information. Resolved customer issues promptly. Maintained accurate records of customer interactions and transactions. Identified potential opportunities for upselling products or services to customers.Kohls, Greensboro, NC Sales Associate11/2022- 02/2023 Freight merchandising Retail Merchandising Conduct price changes Display set up and take down Replenish departments Shift lead in the shoes departmentSKILLS Customer Service Computer Skills Cash Handling Presentation Skills Cashiering Food Service Cooking Cleaning Experience Food Safety Kitchen Experience Food Preparation POS Food Handling Meal Preparation Order Picking Warehouse Experience Serving Retail Sales Shift Management Customer service Cash register Cash handling Food Handling Account Updating Account Management Documentation andReporting Call Center CustomerService Professional PhoneVoice Product and ServiceKnowledge Customer Support Customer Inquiries Call Handling Data Entry Banking Financial services IVR Front desk Shift management Call Center Operations Annual enrollmentNO THANKS GET THE APPEdit with the Docs appMake tweaks, leave comments, and share withothers to edit at the same time.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 2 of 17 Greeted customers in a friendly manner Processed customer transactions Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing, and styling. Organized new merchandise Provided accurate information about products, prices, and services. Processed transactions using a point-of-sale system. Organized stockroom shelves according to size, color, or style. Restocked shelves as needed to ensure sufficient inventory levels. Professionally handled customer complaints. Performed cashier duties such as accepting payments, issuing receipts, and counting money back change. Maintained cleanliness of store environment including floors, windows, and displays. Helped customers find specific products, answered questions, and offered product advice. Engaged customers in friendly, professional dialogue to determine needs.DTLR, INC., Greensboro, NCStore Associate08/2022 - 11/2022 Stocked shelves with merchandise and maintained inventory levels. Ensured the cleanliness and tidiness of the store. Organized store displays to ensure maximum visibility of products. Operated scanning equipment for price checks and stock replenishment. Performed daily opening and closing procedures for store processing login/password resetshttps://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 3 of 17operation. Answered incoming calls regarding product inquiries or orders. Assisted customers with product selection, pricing, and availability. Processed returns and exchanges according to company policy. Assisted with loading and unloading deliveries from vendors. Rainbow Shops, Greensboro, NC Sales Associate04/2022 - 08/2022 Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing, and styling. Provided accurate information about products, prices, and services. Maintained up-to-date knowledge of store merchandise and policies. Built relationships with customers to encourage repeat business. Organized stockroom shelves according to size, color, or style. Restocked shelves as needed to ensure sufficient inventory levels. Conducted inventories regularly to track stock levels. Upsold additional items based on customer interests and needs. Maintained cleanliness of store environment including floors, windows, and displays. Helped customers find specific products, answered questions, and offered product advice. Engaged customers in friendly, professional dialogue to https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 4 of 17determine needs. Answered incoming telephone calls to provide store, product, and service information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked with fellow sales team members to achieve group targets. Answered product questions with up-to-date knowledge of sales and promotions. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Received and displayed product shipments on store retail shelves upon delivery. Tracked company inventories, moved excess stock, and arranged products to improve sales.Wal-Mart, Greensboro, NCFront End Associate01/2022 - 05/2022 Run returns and processed claims back to designated departments Occasionally stocked or restocked front-end merchandise Front end cashier Processed customer transactions and provided excellent customer service. Assisted in organizing merchandise displays on the sales floor. Maintained a clean, organized, and inviting store environment. Greeted customers warmly upon arrival and identified their needs. Provided product knowledge to customers as needed. Utilized a point-of-sale system to process cash, credit card, https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 5 of 17check, and gift card payments. Tracked inventory levels using company software programs. Managed returns and exchanges efficiently while maintaining high customer satisfaction rates. Demonstrated strong problem-solving skills when handling customer complaints or inquiries. Organized backroom storage areas according to company standards. Ensured compliance with all safety policies and procedures. Maintained clean and clutter-free front-end area. Collaborated closely with coworkers on special projects or tasks as assigned by the manager. Greeted customers upon arrival and offered assistance with locating store merchandise. Collected and relocated shopping carts, baskets, and reusable bags to appropriate areas. Processed and completed cash or credit transactions accurately. Answered store and merchandise questions and led customers to wanted items. Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current. Maintained knowledge of sales and promotions, return policies, and security practices. Opened and closed cash registers by counting money, separating charge slips, and balancing drawers. Re-stocked check-out line and end-cap displays with new merchandise. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 6 of 17FireHouse Subs, Greensboro, NC Shift Manager09/2021 - 01/2022 Developed and maintained positive working relationships with staff, customers, and vendors. Monitored store operations to ensure compliance with company policies and procedures. Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques. Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics. Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed. Investigated customer complaints regarding merchandise quality or availability promptly. Assisted in resolving escalated customer service issues promptly. Provided coaching and guidance to team members when necessary to improve performance. Ensured completion of all opening and closing duties were completed accurately according to established guidelines. Managed the scheduling of staff shifts to ensure adequate coverage at all times. Resolved conflicts between staff members professionally. Responded quickly and effectively to emergencies as they arose. Prepared detailed incident reports following any incidents that occurred during shifts. Enforced safety standards throughout the store including proper use of equipment. Inspected work areas regularly for cleanliness and organization standards. Managed daily cash intake by counting out registers and https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 7 of 17tabulating profits. Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate a continuum of customer service. Upheld company standards and compliance requirements for operations. Coached employees on interactions with customers to drive exceptional service. Observed and monitored utilization of equipment. Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively. Delegated tasks to multiple employees while maintaining an efficient workplace. Assisted in the preparation of food items according to recipes and instructions. Cleaned kitchen areas, equipment, and utensils. Stocked supplies such as food, dishes, utensils, and cleaning materials. Served meals to customers in a friendly and courteous manner. Greeted customers upon arrival in the dining area. Delivered food orders promptly and accurately to guests' tables. Maintained cleanliness standards for all service areas including dining room, kitchen, and storage areas. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Adhered to safety procedures when handling sharp objects or hazardous materials. Monitored inventory levels of food items used during meal services.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 8 of 17 Ensured that all foods were prepared according to health department regulations. Replenished condiments at customer tables as needed. Responded promptly to customer inquiries regarding menu items or special requests. Followed established cash handling procedures when collecting payments from customers. Performed opening and closing duties such as setting up workstations with necessary supplies. Organized take-out orders for customers who requested them. Properly stored all leftover food items after each shift. Operated dishwashing machines safely and efficiently. Utilized point-of-sale systems for taking orders from customers. Assisted with unloading deliveries from suppliers into storage areas. Followed food safety regulations on sanitation, food handling, and storage. Operated cash register to process cash, check, and credit card transactions. Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware. Performed a variety of duties related to food service. Maintained order and cleanliness of work areas to conform with health codes. Maintained a professional demeanor during interactions with customers and co-workers. Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work areas. Set up, restocked, and cleaned dining areas. Monitored inventory to keep adequate stock of food items https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 9 of 17and supplies. Gathered ingredients and cleaned and cut food items to prep recipes. Stored perishable food items in the freezer or refrigerator to protect them from spoilage. Complied with company service standards and adhered to inventory and cash control procedures. Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment. Maintained clean and orderly appearance throughout kitchen and dining area. Collaborated with team to deliver timely service of items. McDonalds, Greensboro, NC Cashier/CustomerService03/2021 - 06/2021 Clean work area Order taking/cash collection in drive-thru Pass drive-thru orders Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit. Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change. Issued receipts, refunds, credits, or changes due to customers. Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors. Operated cash register or POS system to receive payment by cash, check, and credit card.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 10 of 17 Answered customer questions and provide store information. Discounted purchases by scanning and redeeming coupons. Directed trash removal and sanitation procedures to keep aisles and register areas organized. Greeted customers in a friendly and professional manner. Replenished condiments, napkins, and other supplies at the counter area. Prepared beverages including coffee drinks, smoothies, and shakes.. Served orders to customers at windows, counters, and tables. Cleaned food preparation areas, cooking surfaces, and utensils. Packaged menu items into bags or trays and placed drink orders into carriers for easy transport. Answered customer questions about food preparation, and responded to ingredient and allergen concerns. Made and served coffee, tea, and fountain drinks. Built brand loyalty and accomplished customer satisfaction by working well with other food service team members. Promptly reported complaints to supervisor for quick, efficient resolution. Promoted food items, beverages, and desserts to increase sales.Adecco, Greensboro, NC Warehouse Worker(temp)02/2021 - 03/2021 Maintained stock levels in accordance with company policies. Received and tracked incoming inventory shipments. Organized warehouse space for efficient storage of products. https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 11 of 17 Loaded and unloaded trucks with hand trucks, pallet jacks, and forklifts. Assembled orders according to customer requests. Operated scanners, computers, and other equipment to track orders. Packaged items carefully using protective materials like bubble wrap or foam sheets. Inspected damaged goods before disposal or return to vendor. Ensured safety protocols were followed at all times while operating machinery. Followed established guidelines for picking orders accurately. Prepared and completed warehouse orders for delivery or pickup according to schedule. Used pallet jacks to move items to and from warehouse locations. Moved large and bulky items manually or with pallet jacks or forklifts. Protected items by wrapping in cling film, padded moving blankets, and tape.Burger King, Greensboro, NCTeam Member07/2020 - 02/2021 Eligible for team leader program Assisted customers with product selection and ordering process. Provided customer service support to ensure satisfaction. Received, processed, and stocked merchandise in accordance with store policies. Organized inventory shelves for easy access and maintenance of stock levels. Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor. https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 12 of 17 Operated cash registers to process payments from customers. Maintained a clean and organized work area throughout the shift. Collaborated with team members to maximize productivity and efficiency. Adhered to safety guidelines while operating machinery or stocking shelves. Promoted products through effective merchandising techniques. Greeted customers upon entering the store with a friendly demeanor. Resolved customer issues promptly and in a professional manner. Answered phone calls regarding inquiries about products or services. Attended staff meetings to stay updated on company policies and procedures. Monitored expiration dates on food items for freshness assurance. Developed positive customer relationships through friendly greetings and excellent service. Addressed customer needs, responding to specific requests. Worked hard to learn required tasks quickly to maximize performance. Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity. Rotated through a series of different stations based on team needs. Looked for ways to go above and beyond job requirements. Popeyes Restaurants, Greensboro, NCCashierhttps://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 13 of 1703/2020 - 06/2020 Clean lobby and bathrooms Take and prepare orders Greeted customers and answered any questions they had about the store's products and services. Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change. Issued receipts, refunds, credits, or changes due to customers. Stocked shelves with merchandise when needed. Answered customer inquiries regarding store policies and procedures. Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers. Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors. Organized promotional displays or arranged merchandise on counters or tables to promote sales. Identified discrepancies between actual count and register balance; made corrections accordingly. Kept records of purchases; maintained an orderly appearance of the checkout area; restocked supplies as needed. Adhered to loss prevention policies such as monitoring suspicious activity to prevent shoplifting. Collected payments and provided accurate change. Maintained cleanliness of the work area by sweeping floors, washing dishes, and utensils, wiping counters and tables, cleaning windows, and mirrors, and mopping floors. Restocked supplies such as napkins, and condiments for the convenience of customers.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 14 of 17 Replenished beverages throughout shift ensuring availability at all times. Followed health department regulations regarding food storage temperatures and sanitation guidelines. Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes. Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance. Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint, and minimal jewelry to meet company standards. Served orders to customers at windows, counters, and tables. Recorded customer orders and communicated clearly to confirm each order. Boosted customer satisfaction by quickly addressing and resolving complaints about food or service. Greeted customers to take food orders and provide information about menus.Emerald Point: WET N WILDAmusement/WaterPark, Greensboro, NCCashier/Cook04/2019 - 07/2019 Provide customer service Greeted customers and answered any questions they had about the store's products and services. Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change. Issued receipts, refunds, credits, or changes due to customers. Stocked shelves with merchandise when needed. Answered customer inquiries regarding store policies and procedures.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 15 of 17 Processed returns and exchanges of merchandise in accordance with store policies. Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers. Assisted customers over the phone regarding store operations, product information, and order placement. Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors. Kept records of purchases; maintained an orderly appearance of the checkout area; restocked supplies as needed. Followed company security procedures for handling large sums of money. Operated cash register or POS system to receive payment by cash, check, and credit card. Answered customer questions and provide store information. Helped customers find specific products, answered questions, and offered product advice. Delivered a high level of customer service to patrons using active listening and engagement skills. Assisted in the preparation of food items according to recipes and instructions. Cleaned kitchen areas, equipment, and utensils. Stocked supplies such as food, dishes, utensils, and cleaning materials. Served meals to customers in a friendly and courteous manner. Greeted customers upon arrival in the dining area. Delivered food orders promptly and accurately to guests' tables. Checked temperatures of freezers, refrigerators, and heating https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 16 of 17equipment to ensure proper functioning. Adhered to safety procedures when handling sharp objects or hazardous materials. Monitored inventory levels of food items used during meal services. Replenished condiments at customer tables as needed. Ensured that all foods were prepared according to health department regulations. Responded promptly to customer inquiries regarding menu items or special requests. Performed opening and closing duties such as setting up workstations with necessary supplies. Verified that customers were of legal age to purchase alcohol EDUCATIONGuilford Technical Community College,Jamestown, NC General Studies/Social WorkA.S- Currently EnrolledPresentPursuing a General Studies/Social Work A.S. Degree, Dual Enrollment with NC A&TSchool Name, Location High School Diploma08/2018- 05/2021Graduate top 5% of Senior Class, Cum Laude, Varsity Cheer Captain from 2018-2020.https://docs.google.com/document/u/0/d/1yh9_G1NrKgKm_dB3IDDOpKh-Lylzqy5hybpG7XT-4_4/mobilebasic 8/26/24, 6:11 PM Page 17 of 17 |
