| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Denver, Colorado
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
Professional Summary
Highly organized and detail-oriented operations lead with 4 years of experience in project management and process
improvement. Experienced in increasing efficiency and driving results through data-driven decision-making and effective
communication. Exploring new challenges in a fast-paced, dynamic environment to improve operational processes by
leveraging skills and experience.
TECHNICAL AND CORE SKILLS
Excel Slack Process & System Improvement
Google Analytics Jira Regulatory Compliance
Asana/Monday Training and Development Time Management
Google Suite Strategic Researching and Planning Operations Excellence & SOPs
ACCOMPLISHMENTS
Improved metrics for meeting members needs by over 30% within 2 months by monitoring ongoing progress through
metric boards and implementing workflow optimization plans for onboarding.
Researched, planned, and facilitated child protection workshops addressing concerns within the organization, which
increased awareness among staff by 85%
Develop an escalation process that identifies issues, communicates and documents them, and determines who will escalate
and resolve them increasing our case closure by 40%.
Conducted bi-weekly meetings with staff to discuss goals, challenges, safeguarding and child protection, increasing
productivity across the team by over 35%
EXPERIENCE
Firefly Health Remote Worldwide
Operations Associate April 2021 November 2022
Operations Associate Lead November 2022 Current
Utilized analytical skills to identify trends and opportunities through dashboards for process optimization, leading to
increased customer satisfaction by 60%
Developed and implemented standard operating procedures that improved training, team understanding, and
productivity by 90%
Resolved complex issues by conducting in-depth research, exploring alternative solutions, and implementing
successful problem-solving strategies, resulting in a 40% reduction in unresolved problems.
Demonstrated ability to identify areas for process improvement within operations and implement iterative changes
through Scrum practices.
Improved CX by 60% through feedback on internal processes and best practices, resulting in increased customer
satisfaction
Resolved complex customer issues and escalated problems, achieving a 40% reduction in unresolved problems by
leveraging analytical skills and implementing effective problem-solving strategies
Iowa Department for the Blind Des Moines, IA
Youth Service Project Associate YATP Jul 2020 July 2021
Improved educational success and engagement of students by 90% through promoting supplemental braille,
technology, cane travel, and money management lessons.
Provided final deliveries within strict deadlines and budgets while ensuring compliance with state guidelines.
Identified and resolved potential issues using analytical skills, ensuring smooth project execution and achieving
project goals.
Action for Education Chios, Greece
2 | Candidate's Name
Youth Project Officer Apr 2019 Aug 2019 and Jan 2020 May 2020
Collaborated with partners, stakeholders, and participants for successful project execution, utilizing effective
communication and organizational skills.
Developed and delivered professional development training to build organizational capacity and raise awareness of the
refugee crisis, resulting in a 30% increase in collaborations and advocacy efforts.
Oversaw project monitoring and evaluation, improving outcomes by 20% through data analysis and effective
communication.
Developed a project for 40% capacity growth, creating a space and reaching more refugee youth in response to
deteriorating conditions.
Bring Hope Humanitarian Foundation Arbil, Iraq
Project Officer Nov 2019 Jan 2020
Supported the planning and coordination of the organization s response to complex humanitarian emergencies.
Implemented projects and activities within refugee and IDP camps, focusing on mental health and stress.
Maintained project awareness for team members and stakeholders, optimizing communication and driving results.
Developed Child Protection workshop policies and guidelines for the organization to promote awareness and safety.
Young Leaders of Jisr-az Zarqa Israel
Group Leader Jan 2016 Aug 2017
EDUCATION
niversity of Haifa, Faculty of Social Sciences
U Haifa, Israel
MA Peace and Conflict Management May 2017
Grandview University Des Moines, IA
BA Psychology Aug 2015
Saint Petersburg State Polytechnic University Russia
International Study
2013 2014
PROFESSIONAL TRAINING AND DEVELOPMENT
Scrum Master (2023)
Six Sigma Green Belt Certified (2023)
Completed intense non-visual training for learning technology, cane travel, and tactile Unified English Braille (2021)
LANGUAGE SKILLS
English Native
Russian Basic Written/Spoken
Farsi Beginner Written/Spoken
|
