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PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLECareer ObjectiveDynamic and results-oriented professional with a background in technical support and management seeking a Product Manager role at Spok, Inc. Leveraging strong problem-solving skills and technical expertise to contribute to the development and enhancement of innovative communication solutions tailored for healthcare environments. Education B.S. Computer and Information Sciences, Capella University, 05/2020-7/31/2023(GPA: 4.0)Work ExperienceConsortium Incorporated, Technical Support Specialist October 2021 - Present Provided prompt technical assistance to employees and managed technology integrations for a non-profit organization focused on community mental health. Oversaw technical sites in Philadelphia, ensuring seamless operations and minimal disruptions. Collaborated with cross-functional teams to troubleshoot complex issues and optimize business activities.D2 Integrated Solution, Technical Support ManagerAugust 2021 - October 2021 Led a team in providing technical support to customers, addressing complex problems, and ensuring uninterrupted business activities. Proposed new systems and software designs, resolving integration issues and enhancing product functionalities.Trophy Limousine, IT Specialist, Reservations Specialist & Dispatch Manager September 2019 - March 2020 (Pandemic Furlough) Managed IT operations and handled reservations using a ticketing system, demonstrating strong problem-solving skills in a fast-paced environment. Provided premium service to clientele, ensuring satisfaction throughout the booking and service process.Provident Technology, Technical Support Specialist June 2018 - October 2019 Delivered prompt technical assistance to customers, proposed new system designs, and resolved integration issues to optimize business operations. Technical Experience Proficient in WordPress, Wix, web development, SQL, PowerShell scripting, and various IT management tools such as Jira, Rally, and Okta. Experienced in Active Directory, Microsoft 365 Admin Portal, Windows OS, Mac OS, and Linux systems.