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Click here or scroll down to respond to this candidateCandidate's Name
Capitol Heights, MD Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryExperienced in organizational administrative policies, teamwork, and customer service support. Efficient in creating and administering policies within the Department of Defense and Department of Justice while possessing an ACTIVE SERCRET Clearance . I have handled a variety of administrative duties for the HR leaders and staff including calendaring and powerpoint creation. I have also successfully prepared reports, letters, spreadsheets, and memos. SkillsOPM's PIPS/CVS systemJSTARSNetplus,ServiceNowMicrosoft Word 365Microsoft OfficeMicrosoft sharepointMicrosoft outlookTeamsGenerating reportsOperational Efficiency and SafetyTDIS screenCSMWork HistorySecurity Clerk, 06/2023 to CurrentDepartment Of Justice Washington, DCIdentify and assist with data discrepancy updates in the Justice Security Tracking Adjudication Record System (JSTARS)Conduct checks to reconcile information between JSTARS and other systems/databases, making or requesting corrections, as required and Assist with applying NFC updates to JSTARS. Run reports in support of personnel security operations using automated databases or programs. Draft memorandum or e-mail correspondence related to personnel security matters, to include data clean-up requests.Assist with submitting daily extract files (e.g., 79a, CVS, INV-ISP) to OPM's PIPS/CVS system (or successor database) and correcting discrepancies identified on returned error report. Reviewing monthly organizational reports for data integrity, assisting with data reconciliation, as required.Properly safeguarding sensitive information to include, but not limited to, Privacy Act Protected Information, Personally Identifiable Information (PII), and Classified National Security Information.Help Desk Operator II, 09/2021 to 03/2023All Native Group Washington, DCPerform managerial accounting roles and responsibilities such as audit coordination, and full range budget reviewsConduct analysis functions using various accounting and financial systems, both internal and external to the CommandDiagnose and resolve software and hardware incidents, including work orders/ operating systems(Netplus, ServiceNow) and across a range of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possibleAccurately record, update and document requests using the IT service desk system Resolve incidents and upgrade different types of software and hardware Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate mannerParticipate in the Annual Performance Review Process by Ensuring financial transactions are supported with proper documentation and in accordance with policy and internal control practices. Support Associate IV, 11/2019 to 09/2021CGI Federal Washington, DCThree years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file. Assist the Government Personnel with inquiries from Congress, Headquarters, White House, and other Government agencies Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S Interface with passport applicants at Agency/Center Information and Will-Call counters: Generate a credit card payment from the applicant and distributing completed batches to the cashier's officeVerify all completed transactions and run designated reports experience utilizing a variety of office software, specifically Microsoft Office. Update text in appropriate TDIS screenUpdate Passport application information from the computer system Serve as customer interface in providing Passport information to customers (public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors)Generate Informational Request Letters (IRLs) and emails that clearly convey requests for additional documentation or information to passport applicants Communicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies (except for law- enforcement) under the direction of the CSM.Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.Gathered, organized and input data into System.Customer Service REP, 05/2016 to 11/2019Dc Lottery Washington, DCInfluences customers to buy or retain product or service by following a prepared script Provide excellent customer service via email, phone, and social media Resolve customer service issues in a friendly and direct way; escalate any immediate issues Be knowledgeable of all different lottery ticketsEnsure all communication is accurate and up to date Guide guests through options to obtain reward after winning ticket Train telemarketersImplemented and developed customer service training processes. Developed customer service policies and procedures to meet and exceed industry service standards.Provided primary customer support to internal and external customers. Investigated and resolved accounting, service and delivery concerns. Updated account information to maintain customer records. Educated customers about billing, payment processing and support policies and procedures. Handled customer inquiries and suggestions courteously and professionally. Tracked customer service cases and updated service software with customer information. Responded to customer requests for products, services, and company information. Processed customer service orders promptly to increase customer satisfaction. Cross-trained and backed up other customer service managers. EducationAssociate: Medical Assistant, 11/2015MedTech College - Washington,DCAccomplishmentsUsed Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 3 staff members.(2) Certificate Of Appreciations AwardsCertificationsCertified Support Associate IV, The Washington Passport Agency - September 8,2021 Outstanding dedication and contributions to assist the customer service,managers with daily operations in the customer service officeOutstanding performance, commitment and willingness to go above and beyond daily duties. |
