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Click here or scroll down to respond to this candidateCUSTOMER SUCCESS MANAGERCandidate's Name
C O N T A C TPHONE NUMBER AVAILABLEEMAIL AVAILABLEl inkedin.com/in/Candidate's Name /P E R S O N A LS K I L L SCreative StrategyBusiness-to-Business (B2B)Strategic CommunicationLeadershipAccount ManagementDirect SalesBilingual CommunicationslDominican RepublicBachelors in BusinessAdministration2015-2018E D U C A T I O NKalamazoo, MIBachelors of BusinessAdministration inMarketing2018-2020Western Michigan UniversityUniversidad IberoamericanaPERSONAL PROFILEI 've held several positions in my career, from assistant to account manager. As a result, I have mastered exceptional ways to assist others, provide solutions and unique strategies. I am constantly finding innovative ways to expand my network.WORK EXPERIENCEC U S T O M E R S U C C E S S M A N A G E RAlibaba.com July 2022 - April 2024 / Remote - New York-Forecasts and tracks supplier account metrics.-Operate as the primary point of contact & relationship manager for assigned suppliers-Directly manage a total of 184 accounts and help them improve performance on the platform.-Identify opportunities to grow business with supplier through training and support.-Responsible for driving KPls such as advertising consumption, membership renewal rate, and supplier engagement.-Created strategic campaigns and customers incentives for our suppliers.-Hosted webinars for our business market growth customers in both English and Spanish.A C C O U N T C O O R D I N A T O RNolan Transportation Group (NTG) March 2021- October 2021 Chicago, IL-Created shipping and invoicing documents with accurate customer and destination-Assist accounting with billing and invoicing customer-Escalated issues to appropiate channels as necessary-Coordinate and process clients contracts, work orders, agreements and all other paperwork associated with sales process A C C O U N T M A N A G E RNolan Transportation Group (NTG) October 2020 - March 2021 Chicago, IL- Utilized creative B2B sales techniques to build a book of business from scratch.-Successfully ran an existing book of business while strategically targeting large potential customers.-Found supply chain solutions for customers that increased efficiency while cutting costs.- Monitored market trends and price fluctuations to successfully maximize quarterly profits.-Secured and organized 90+ Import/Export shipments W I N E M A K E R A S S I S T A N TTempo Vino Winery September 2019 - February 2021 Kalamazoo, MI- Created high quality wine labels on adobe illustrator.- Planned a total of 12 private wine tasting event.- Assisted clients with purchase and winemaking.- Received and transferred calls.Pontificia UniversidadCatolica Madre y MaestraDominican RepublicMasters in BusinessAdministration (MBA)Strategic Planning2021- 2023 |
