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Title Director of customer engineering
Target Location US-IL-Arlington Heights
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Neil O DriscollStreet Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLESenior Software Engineering Executive + Field Operations DirectorResults Driven Software engineering executive with extensive experience in the large systems software development Industry. Develops and maintains strategic alliances and trust with customers and bridges gaps between engineering and customer base.Has developed and implemented strategic engineering initiatives resulting in revenue growth and profitability and increased customer satisfactionDriven the adoption by the engineering community of the best practices within the software industry, such as agile and Devops. Managed the change from OLD to NEWModernized legacy technologies and migrated many system components to the cloud..AWS,Containers,KubernetesFosters people development as a priority and rewards high performers accordinglyNever compromises on product qualityProject Managed, Developed, Tested and Deployed complex mission critical systems utilizing a multitude of different development methodologies such as Waterfall, Agile, SaFE,Directed/Guided large offshore development teams in multiple countriesand successfully integrated their output into the mainline solution.Remains hands-on in design and architecture of customer solutionsExtensive expertise in OSS design and operationExtensive expertise in large complex mission critical systems designand operationExtensive knowledge and experience of Call Center, Tier 3 supportand Field operationsHave been customer champion on many large deployments from requirements through deployment and post deployment supportManaged budgets in excess of $40 millionIn summary,Experience and expertise as an individual contributor and as a manager in the delivery of S/W systemsFront EndBack EndDevOPsS/W DeliveryCustomer SupportProject Mgt.Product Mgt.Process Re-engineeringQuality ImprovementOff-shore engineering resource managementProfessional ExperienceEntigenLogic 2020 presentDirector Customer EngineeringEntigenLogic is a nascent AI company with an unique offering. My role is listed below.Customer ChampionHarvests and hones in conjunction with the customer a clear set of objectives and requirements insuring a win-win for both parties.Roadmap prioritizationIdentifies where we can complement our customers existing AI systemsMotorola Solutions 2014-2019Director Of EngineeringLed all engineering related aspects of Motorola s biggest infrastructure businessSystem Architecture, Development, System Test, ProductManagement, Project Management, Tier 3 supportRemoved outdated process and introduced more modern methods and processesDelivered on time with quality 100% of the timeMotorola 2007-2014Snr. Resource ManagerLed the system architecture team and tier 3 support for Motorola s biggest infrastructure business.This was a period of huge growth with system releases that necessitated 1000s of staff months of engineering work with all the development and test teams being enabled with the outputs from my teamMotorola 2000-2007Engineering MgrI was responsible for the engineering of all the operations and maintenance products for all Motorola s cellular offerings.Championed the alignment of processes across the businesses which had drifted apart over the yearsMotorola 1989-2000Software Engineer working with C and C++ in a telecom (cellular) environment.Section Manager leading a team of 25 engineers and a team of 10 engineers Tier 3 supportProfessional ExperienceBachelor Of Science: Mathematics and Mathematical PhysicsUniversity: University College Cork, Cork Ireland

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