| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidatemervant900@gmail.com 1721 West Tioga StreetApt 2CPhiladelphia, PA Street Address
Cell PHONE NUMBER AVAILABLEHome PHONE NUMBER AVAILABLEEastern Standard TimeCandidate's Name
SummaryDynamic and results-oriented professional with extensive experience in customer service, tax assistance, and insurance policy coordination. Proven track record of resolving complex issues, enhancing customer satisfaction, and streamlining processes for efficiency. Skilled in data processing, policy analysis, and providing comprehensive support across various sectors including government, insurance, and banking. Committed to levering expertise to contribute to the organizational success.01/16/2024 03/5/2024Internal Revenue Service, 2970 Market Street, Philadelphia, PA 19104 PHONE NUMBER AVAILABLEACS Service Representative-40 Hours / WeekTaxpayers call in to get assistance with their balance due accounts and returns. You must verify their identity by asking them questions, their name, address and Social Security Number. All details must be correct before you can assist them.Once their account is up and running. You ask them how may I help you today? The taxpayers ask you questions and want to know why and how they owe in the years that are listed on the letter that they received.You then explain to them why and provide them with the details of how and why they owe those years. They can either pay in full or they can be set up for a payment plan and you must explain to them that the balance(s) accrues interest. So, the quicker the taxpayer can pay it off, the better.Processed ACH Deposits from the clients bank account(s) to pay off their balance and/or to set up a payment plan.08/01/2021- 11/10/2021Inspiritec Incorporated, 340 North 12th Street, Suite 200,Philadelphia, PA 19107 PHONE NUMBER AVAILABLE (Remote)Triage Customer Service Representative-38 Hours / Week.Pandemic Unemployment Assistance Program (Remote)Reviewed claimant files to verify if they qualified for PUA payments. They must provide documents uploaded into their portal that they were laid off from work due to the pandemic. All documents must be submitted and approved before they can receive benefits. Those documents must be seen and verified by a client service representative to be truthful with signatures by the claimant.03/19/2021 07/30/2021Unemployment Compensation Program Representative(Remote) 38 Hours / WeekClaimants call in to indicate that they are having problems receiving their Unemployment Compensation Benefits. First, you must resolve the issue and explain to them why they are having that issue. If you cannot resolve the problem. You then provide them with a ticket number and inform them that a UC Specialist is going to contact them to clear the problem.09/22/2014 - 10/27/2016City of Philadelphia, 1401 John F. Kennedy Boulevard, Philadelphia, PA 19102 PHONE NUMBER AVAILABLEDepartment of StreetsSemi-Skilled Laborer, Street Repairer / Snow Remover-40 Hours / WeekStreet milling and repaving to produce a new layer of surface asphalt to the roadways. Line stripping and marking of roadways to provide visible guidance to drivers and pedestrians.Operator of snow and ice removal equipment and salt dispensers. Proficient in the use of pneumatic power and hand tools for spreading asphalt and road building materials and inventory control.03/29/2010-09/28/2010AON Affinity Financial Corporation PHONE NUMBER AVAILABLE1100 Virginia Drive, Fort Washington, PA 19034Policy Coordinator 40 Hours / WeekServiced comprehensive and affordable malpractice insurance for nurses, practitioners, clinical nurse specialist, certified and registered nurse anesthetist and students. Insurance verification and handled HIPPA misconduct and abuse cases.Provided 24/7 coverage to defense attorneys. Provided coverage to include worldwide, portable cosmetic procedures and personal liability coverage, defendant expense benefits, license protection, personal injury, medical payments and assault coverage, damage to property of others, first aid expenses, disposition representative and coverage for educational and consulting services.02/04/2007-08/05/2008Catalyst 360Wilmer Road and Business Center Drive, Horsham, PA 19040 PHONE NUMBER AVAILABLEAARP Medical Plans Processor 40 Hours / WeekProcessed changes to existing policies. Described medical terminology. Upgraded policy holders to new policies. Cancelled out policy provisions due to the death of a policy holder. Handled insurance verification and assisted clients in choosing between a Medicare Complete or a Medicare Advantage Policy based on whether the client was living independently or in a nursing facility.11/22/2004-10/24/2006Bank of America, 550 Blair-Mill Road, Horsham, PA 19040PHONE NUMBER AVAILABLECustomer Service Representative-40 Hours / WeekHandled all bank account services. Performed balance transfers, issued new credit cards and provided complete and accurate information. Informed customers of any bank specials and events via public media sources. Handled billing and invoices. Audited incoming and outgoing calls to track call quality and handle time.Processed ACH Deposits to pay off credit card balances and offered new credit cards with a low interest rate if they qualified for the offer after a credit check.United States Navy, October 1980 / November 1985Data Processing Technician; Petty Officer Third ClassTop Secret Security Clearance, Disabled VeteranHonorable DischargeOperated large and small Univac and IBM computer systems. Operated 10 key machines for payroll services and payment processing. Wrote computer programs in Fortran, RPGII and Cobol.Responsible for the development of the Navys manpower divisions for the placement of all enlisted ranks and commissioned officers for sea and shore.Education:Drexel University: Computer Science; 186 Credit HoursBishop McDevitt High School: Graduate 1980, 2nd Honors9/1977 6/1980 GraduateCardinal Hayes Memorial High School for Boys09/1976 06/1977Montgomery County Technical and Trade SchoolData Processing Technology, GPA 4.0: 9/1978 6/1980Software; MS Word, MS Power Point, MS Excel, MS Office, MS Outlook, Skype, Google Docs, Google Suite, Conflict ManagementCustomer Relationship Management (CRM)Typing skill; 40 WPMProfessional References:1. Nick Mendillo; Manager, EMAIL AVAILABLE,PHONE NUMBER AVAILABLE2. Mary Berry-Shields; Manager, EMAIL AVAILABLE, (215) 948-43063. Jeanine Ferguson; Project Manager, EMAIL AVAILABLE, (267) 698-7118The reason for the gap in employment history from 10/2016 to 03/2021 is from being injured. I spent 2.5 months in a hospital. Then I was admitted into a nursing facility until 12/2020. |
