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Click here or scroll down to respond to this candidateCandidate's Name
(Local to Irving, TX and is immediately available)Skills:ManagementCustomer serviceData Entry/ Back officeTyping 45 WPMProduction work and a quick learner.Microsoft Office & Excel ProficiencyExcellent work ethic and team focusStrong communication and interpersonal skillsEducation:High School DiplomaProfessional Experience:Allied Universal Security-Irving, TXShift Supervisor July. 2023-PresentPatrol facility and/or perform fixed-post duties as instructedServe as a general security presence and visible deterrent to crime and client rule infractionsDetect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the siteReport all incidents, accidents and/or medical emergenciesFollows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms or intrusionPossess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective mannerLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Display exceptional customer service and communication skillsHave intermediate computer skills to operate innovative, wireless technology at client specific sitesCapably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business managementEnforce Contract StandardsEnforces Allied Universal's policies as outlined in the handbooks and executive memosWork in various environments such as cold weather, rain/snow or heatOccasionally lift or carry up to 40 poundsClimb stairs, ramps, or ladders occasionally during shiftStand or walk on various surfaces for long periods of timeCRS/Motorola, Allen, TX Apr 2021-Dec 2021MR/customer SupportCustomer Relationships Develop a deep understanding of each customers segment, business, desired outcomes and predicted gaps in successProject Management Must have the ability to effectively balance multiple projects and deadlines and the willingness to track and publish goalsDeployment and Onboarding Team Engagement Work closely with our Deployment and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smoothCreative Problem Solving- Identify and deliver creative, cross-functional solutions to customer challengesCustomer Advocacy- Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issuesCustomer Retention Develop and implement strategies to minimize client churnWe help our customer with video insuranceWe work with our Police Agencies to purchase the Body Worn CameraWe help get the best quotes for the agencyMMC Group/Cencora- Irving, Remote, TX Oct. 2020-2024Insurance verificationBenefits Verification Specialists play a crucial role in providing patients access to the medications and therapies they need by contacting insurance companies to verify patient-specific benefits for programs we administer.The Benefits Verification Specialist will ask appropriate questions regarding a patients benefits and complete data entry and/or appropriate forms to document patient benefits coverage.Verifying patient insurance benefit information.Triages cases with missing information to appropriate program associates.Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.Identifying any coverage restrictions and details on how to expedite patient access.Accounting/BillingAdaptive team playerEnrollments for new patientsICD codesRegus/SNI- Remote, TX May 2019-Aug. 2020Account HelpdeskAnswer incoming calls from clients to assist on online accountsWe assist customers with setting up reservations to have meetings with their customersAssist sales team with lead generation or renewal servicesBilling inquiries for the issuesAccounting for the invoices for the products they have purchasedProvide expert level knowledge on the terms and conditions to ensure the agreement is acceptedHighlights:HQ Corporate Office, we service accounts for customers, who are looking to expand their business.We offer office spaces, to help with expansion of their own company.FEMA- TX Sep 2017- Mar 2018Customer Service RepresentativeCustomer Representative means to complete the initial disaster assistance registration procedure.Processes a variety of claims or requests for disaster assistance.Provide various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by a declared disaster.Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.Driven Solutions- TX Jan 2017-Aug 2017Customer Service RepresentativeServed as a Logistics CSR assigning drivers for various government and client accounts with towing and emergency roadside needs.Handled both incoming calls & out-going calls to customers that were distressed.Dispatch towing services to accurate location to service client needs.Emergency roadside: worked to calm the customer and ensure assistance would be provided.Highlights:Request to assist on special projects for the Innovation Property divisionProvided quality assurance checks by completing follow up calls to customersInvoice ProcessingOffice AssistantAlso assisted clients with Contractors for repairs (major-minor)Encore Payment Systems- TX Feb 2016 Nov 2016Customer Service Representative/Merchant CoordinatorEncore Payment Systems specializes in comprehensive electronic transaction processing solutions.Point-of-Sale equipmentWe service: Credit-debit card processing, ATM cards, prepaid, gift-loyalty cards, EBT, checks, e-commerce.Set Appointments for one on one experience with the productsMaking at least 400-500 calls a day.Tele-MarketingCold callingManpower Maximus Federal Services- TX Jul 2015-Oct 2015Customer Service RepresentativeHandled Veterans health insurance claimsAppointment settingProvided contact with the providers and physicians for the patientInsurance Verification; verified and explained coverage to clientPediatrix Medical Group (Mednax)- TX Jan 2014- Mar 2015PTA SupportHandling Collectors CorrespondenceReturn Mail, Claims, Emails for Medical RecordsAccurately works specified assignments within required time frameFaxing, Filing, Sending out letters, appeals and claims to payers via mailOrders and distributes supplies to all collectorsAssists departments on various special projects assigned by managerMeeting all deadlinesOrganized Team MeetingsWorked Mandatory OvertimeAssisting other departments requested by Manager |
