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Click here or scroll down to respond to this candidateCandidate's Name 13 years of total experience in distributed application Development. This includes extensive work in Object Oriented Analysis, Design, Development, and Implementation of Projects in the areas of Client Server Architecture, Database Systems and Web based projects.Certified PEGA Architect having about 11 years of Experience in Design and development of large-scale Business Process Management (BPM) and Business Rules Engines (BRE) applications using PEGA Rules Process Commander (PRPC).Extensive experience in developing case lifecycle, workflows and Business Process Management using Pega Rules Process Commander (PRPC).Proficient in PEGA Implementation cycle. The Implementation cycle includes PRPC tool installation, development, testing, and deployment.As a core team member, proactively worked in many areas of PRPC which include Flows, Flow actions, Harnesses, Portals, Sections, Data Transforms, Activities, Report Definitions.Worked on various Integration rules, Listeners, and exception handling.Experienced in latest Pega 8 rules Queue Processor and Job Scheduler.Worked with debugging tools like Tracer, Clipboard, Logs, Live UI.Involved in performance tuning using PAL and PDC.Experienced with code reviews to ensure quality code and guardrail compliance.Experienced in Pega Decisioning.Experienced in querying using SQL Server.Involved in product deployment creation of product and deploying to higher environments.Extensive experience in gathering business requirements to provide technical solution.Strong Experience in writing Subqueries, Triggers, Functions.Good Experience in Financial, Manufacturing and HealthCare industry.Well versed with entire software development life cycle.Experience in Agile/SCRUM methodologies of software development cycles in JIRA/RALLY.Developed web parts using C# and SharePoint object model.Experience with Source control tools such as Microsoft TFSExperienced in designing, developing, and supporting complex commercial applications.Interacted with the users to resolve their queries and helped in understanding the applications.Strong work ethics and commitment to work to achieve organizational objectives.A good team player with excellent communication and interpersonal skills with strong analytical skills.Mentored junior members in the Team.EDUCATIONMaster of Science in Software Engineering, Aug 2009Bachelor of Science in Computers Science, Jul 2007CERTIFICATIONMicrosoft Certified ProfessionalMicrosoft .NET Framework 2.0 - Application Development Foundation with C#.NET (70-536).PEGA Certified Systems ArchitectPEGA Certified Senior Systems ArchitectEXPERIENCEClient: Ford Motors - Dearborn MI.Project: GOTD Email delivery MigrationTechnical Lead (Jul 2023 Till Date)Communicate with business on a regular basis to get the needs.Understand business requirements and analyze for the solution design to meet the BRs.Lead the technical infrastructure for supporting marketing practiceLead and mentor development team to use proper and efficient OOTD principles and design patterns.Collaboration with team and EDM to estimate work, and establish project timelines, scope, and deliverables.Responsible for planning capacity of the team, running planning and story grooming.Conduct code reviews, unit/regression tests prepared by Team members.Contribute to resolving technical/business logic issues encountered by the team.Environment: PEGA 8.8, SQL Server, Windows 7, SOAP, SOQL, CSS, HTMLProject: GOTD - DCX (Dynamic Customer Experience)Pega Decisioning Developer (Apr 2021 Jun 2023)Dynamic Customer Experience is business rules management solution that enables automated real time customer journey interactions and the ability to prioritize across multiple internal business objectives regarding customer communications and experiences.Global Order to Delivery (GOTD) is a series of customer communications sent through the process of vehicle delivery from order placing till vehicle delivery.Analyze, design, and implement the requirements as stated in user stories.Designing the decisioning logic, building and testing decision logic rules.Complete ownership for delivery of use cases.Worked on activities to implement business logicImplementing and execution of dynamic campaigns and associated segmentation rules and offers/Actions determining which communications to be delivered to customers.Software development of the more complex user stories including Customer Decision Hub, external systems interfaces, and database integrationTranslate requirements into Campaigns/strategies and data specificationsInvolved in Upgrade activities from Pega 7 to Pega 8Hands-on experience in marketing, campaign management, customer insight or marketing analyticsDefined PRPC components like Decision Tables, Decision Trees.Perform logic testing, quality assurance and business simulationAssisting internal teams in setting up and conducting end to end testing and balancing new development responsibilitiesEnvironment: PEGA 7.3.1/8.8, SQL Server, Postman, Windows 7, JavaScript, HTMLHCL AmericaClient: Bank of America - Addison TX.Project: IQS (Integrated Quality Solutions)Technical Lead (Feb 2019 Oct 2020) IQS is a workflow application which provides customer from different sources to quality assess the work object. This platform gets cases from different sources and assess if the case has met by compliance standards. An application will trigger an IQS case in the flow for quality assessment and acknowledged with pass/fail based on which the triggering application can resume or request reevaluation of their flow.Collaborate with project leadership and client management on program direction and status.Participate and contribute to architecture discussion in how to design a Pega application and work with other enterprise systemsReview the work of others, providing guidance and support for both offshore and onshore resources.Provide ownership for all design recommendations by keeping involved throughout the entire lifecycleSoftware development of the more complex user stories including: PRPC configuration, external systems interfaces, and database integrationDeployment and integration testing of developed components in Development and Test environmentsManage defect resolution cycle including coordination with QA team, distribution of defect resolution tasks and balancing new development responsibilitiesResponsible for functional success of customer initiatives providing necessary attention to our administrative procedures.Environment: PEGA 8.1, Oracle 11g, Microsoft Visio 2012, SOAP UI, Windows 7, SQL Connectors, SOAP Connectors, JavaScript, HTMLHCL AmericaClient: Bank of America - Addison TXProject: One ServiceApplication Programmer (Aug 2018 Jan 2019) One Service is a workflow application which provides customer to fulfill a case depending on the product type and type of request. This platform hosts multiple applications and provides code reusability and ease of use to users.Working with members of the team to analyze business requirements, translating those requirements into customized solutions using Pega solutions.Implement solutions that adhere to platform best practices.Maintaining effective team relations and rapport - delivering timely and relevant informationDeveloped and designed class structure, workflows as well as integration between system for smooth and optimized operation of system.Creating user Interface through Harness and Sections rules.Designing Flows for proper execution of the work object.Create & review PRPC product/project deliverables according to the software development life cycle methodologies and ensures adoption of design best practices.Participate in the technical design review process to ensure high quality technical designs.Environment: PEGA 7.1.8, Oracle 11g, Microsoft Visio, SOAP UI, Windows 7, JavaScript, HTMLClient: WellCare Health Plans, Inc. Tampa FLUtilization Management (MMP)Software Engineer (Dec 2016 Jul 2018)Well Care Health Plans, Inc. focuses on providing government-sponsored managed care services through Medicaid and Medicare Plans to families, children, seniors, and individuals with complex medical needs. MMP (Medicare Management Platform) Project is responsible for achieving this goal through their patient service applications which include workflows for Inpatient and Outpatient Admission which determine the member eligibility, need for an authorization and the associated reviews while staying compliant to the CMS guidelines.Created a workflow to ease the process of facilitating insurance quotes.Working with the Business users and Business Analysts to define business requirements for designing, testing, and building Pegasystems solutions to meet requirements.Coordinated with users and project managers in evaluating business processes.Developed and designed class structure, workflows as well as integration between system for smooth and optimized operation of system.Creating user Interface through Harness and Sections rules.Designing Flows for proper execution of the work object.Implementing and sending correspondence to different work parties using Notify shape and Activities.Involved in PRPC Deployments.Developed SOAP Services to provide service to external systems.Developed and tested solutions based on the design requirements.Environment: PEGA 7.2.2, Oracle 11g, Windows 7, SOAP UI JavaScript, HTMLCognizant Technologies USClient: Bank of America Agoura Hills, CASCRA MonitoringApplication Developer (Apr 2016 Nov 2016)Goal for Monitoring is to enhance workforce planning and process performance measures, and make it easier to manage military benefit terms by providing trigger driven tasks for End of Duty, TILA, End of Benefit, Change in Terms and SOR codes and flag automatically prompting the reviews at appropriate times with appropriate identification of the triggering events.Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.Developed required business rules for the Pega implementation for post change.Implementation of Decision tables, Decision Maps and Declarative expressions.Involved in testing and Bug Fixing Activities.Implemented complex user interfaces using Sections, Harness and HTML stream rules.Implemented various PRPC components like Decision tables, Decision MapsDesigned and developed the User interface for the application by creating the harness and section rulesWorked on the UI Components, Class Hierarchy, Declare expressions and decision Rules.Involved in Change Management aspects including defining and implementing procedures/technologies for HarnessCreated product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.Environment: PEGA PRPC 7.1.8, Oracle 11g, Microsoft Visio 2007, Windows 7, JavaScript, HTMLCognizant Technologies USClient: Bank of America Agoura Hills, CAEMBRR - Enterprise Military Benefits Research and ResolutionApplication Developer (Sep 2015 Apr 2016)EMBRR is a workflow framework for Military Complaints and Escalations to capture the lifecycle specific to Complaints/Escalations in its various stages: Intake Research- follow-up, Resolution. The goal of this project is to eliminate the need for SCRA Foreclosure/Protection Complaint SharePoint sites and Escalation trackers while delivering a Case Management solution that is compliant with the Bank's enterprise case management strategy.Involved in developing UI Screens and activitiesDesigned and implemented complex user interfaces using Sections and Harness.Created Data classes and DB tables for integrating with external systems.Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality AssuranceImplemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.Involved in bug Fixing Activities with Lead and System Architects.Participated in the requirements gathering and analysis with the business users.Environment: PEGA PRPC 7.1.8, Oracle 11g, Microsoft Visio 2007, Windows 7, JavaScript, HTMLReliance IT IncClient: FSC- Department of Veterans Affairs - Austin TXInvoice Payment Processing SystemSoftware Developer (July 2013 Aug 2015)IPPS process automates the payments for invoices of various vendors associated to all the veteran stations in the United States. IPPS process is a replacement of existing legacy system developed in .NET. IPPS process also helps in financial management system to reduce the interests paid to vendors and pay the invoices on time.Created Activities and core business logic.Created Data classes and DB tables for integrating with external systems.Developed the UI for the policy enrollment module.Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service.Designed Workflows and implemented the requirements following the Use Case documents and Pega Guardrails.Performed peer code reviews and followed Pega Guardrails.Created flow actions, html rules based on the business requirement.Participated in the requirements gathering and analysis with the business users.Had Troubleshoot technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.Environment: PEGA PRPC 6.2 sp2, SQL server 2008, Microsoft Visio 2003, Windows 7, Java, JavaScript, HTMLReliance IT IncClient: FSC- Department of Veterans Affairs - Austin TXFee-Health Claims Payment Processing System (Oct 2012 June 2013)The Fee Program is an umbrella for several programs supplementing the VA provided care to eligible veterans. It covers the entire range of health care services to include inpatient care, outpatient care, long term care, dental, pharmacy, and mileage reimbursement for travel to/from non-VA providers. It is locally managed at approximately 150 VA Medical Centers (VAMCs) with guidance and limited oversight provided by a program office within the Veterans Health Administrations (VHA) Chief Business Office (CBO). Eligibility and Enrollment is the first application to be developed. The other 2 applications to be developed in parallel are Referrals and Authorizations and Claims. The sum of all 3 applications, in addition to a CRM component, will comprise the VA's claim processing system and vision.Worked with Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.Understand various components of the system configuration and applied intelligence to the conversion issues.Worked with Clipboard and Tracer for troubleshooting the issues.Designed and developed a workflow process using MS Visio in PRPCDeveloped the UI for the claim modules.Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.Involved in code reviews and design reviews.Performed peer code reviews and followed Pega Guardrails.Extensively involved in updating and deploying different Rule set Versions as required by the organization.Involved in bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.Perform unit, integration, and performance testing.Environment: PEGA PRPC 6.2 sp2, web Logic 8.1 and SQL server 2008, Microsoft Visio 2003, Windows 7, Java, JavaScript, HTMLEmployer: USM Business SystemsClient: CCISD-Corpus Christi, TXProgrammer Analyst (May 2012 Sep 2012)The Student Incident Reporting System (SIRS) application is a web based application of the client is for the students to report any bullying activities to the Independent School District to take a proper action respective to the incident.Developed Web application using .NET components like C#, ASP.NET.Developed and used various Ajax controls.Involved in client side and server-side validations using JavaScript.Used ADO.Net Technology to connect the web forms to data sources such as MS SQL Server and XML files for manipulating data in database.Used HTML for designing web forms and validations.Wrote complex Queries, Stored Procedures and Triggers.Designed, developed and tested performance-oriented stored procedures for creating data files.Performed Unit testing and Integration testingInvolved in fixing bugs by debugging the application.Environment: .Net Framework, Visual Studio 2002/2003, ASP.NET, C#, ADO.NET, CSS, ASP, HTML, XHTML, JavaScript, jQueryEmployer: Pinnacle Technical ResourcesClient: HP- Dallas, TexasProduction support Analyst (Dec 2010- Mar 2012)Design, develop, configure, integrate, test and maintain existing and new business applications and/or information systems solutions including databases through integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Provided required documentation and participated in architecture reviews to ensure that the solutions comply with standards and use approved technologies.To support & configure interfaces in a production support environment.Work with global teams to setup new system environment in regions.Manage and resolve the Incidents to restore the running SERVICE to customers.Identify and resolve the Problems to reduce the adverse impact to the system and disruption of service.Manage UAT testing and verification, deploy new changes and releases to production with fully testing and preparation.Manage and maintain the Service Level Agreements by developing proper reports.Manage and execute the Application Releases.Provide cross training to other teams.Deliver regular operation activities, including updates, installation, monitoring, availability, capacity, security review etc.Environment: .Net Framework 3.0/3.5, Microsoft Visual Studio, C#.net, SQL server 2005, IIS, ASP.Net 3.5, ADO.NET, Biztalk server 2005Client: CPFPI Kearny, NJJr. .net developer (Feb 2010 Sep 2010)The production and shipping application is a windows application for the client to use for the entire process of manufacturing to be shipping of cosmetics and perfumes manufactured in the company. Various phases of manufacturing the product such as QA/QC, production, shipping have their respective application.Developed Web and WinForms, .NET components using VB.NET/ASP.NET.Developed and used various User Controls and Custom Controls.Employed Forms authentication for User Authentication.Involved in client side and server-side validations using JavaScript.Used Data Adapter, Data Command, Dataset, Data Table, Data relations and constraints for database access. Used ADO.NET support for XML.Used ADO.Net Technology to connect the web forms to data sources such as MS SQL Server and XML files for manipulating data in database.Used HTML, DHTML for designing web forms and validations.Wrote complex Queries, Stored Procedures and Triggers.Designed and developed static and dynamic pages validating client side and Server-side scripts.Designed, developed and tested performance-oriented stored procedures for creating data files.Performed Unit testing and Integration testingInvolved in fixing bugs by debugging the application.Environment: .Net Framework, Visual Studio 2002/2003, ASP.NET, VB.NET, ADO.NET, CSS, ASP, HTML, DHTML, XHTML, JavaScript |
