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PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceMedstar WHC - Washington, DCPatient Services CoordinatorJanuary 2022 to April 2024Provided exceptional customer service and support to patients in a fast-paced healthcare setting.Collaborated with healthcare professionals to ensure accurate patient documentation and scheduling.Managed and maintained confidential patient records, adhering to HIPAA regulations and guidelines.Demonstrated strong interpersonal and communication skills while addressing patient inquiries and concerns.Efficiently managed patient procedure scheduling for a busy medical practice, ensuring appointments were organized and properly documented.Proficient in insurance verification, billing, and coding procedures in a gastroenterology practice setting.Experience in managing the front desk of a busy gastroenterology clinic, ensuring smooth operations.Managed front desk operations, including answering phone calls, handling insurance inquiries, and processing payments.Provided administrative support to physicians, such as documenting medical reports and maintaining inventory.Demonstrated excellent communication skills while liaising with patients, physicians, and office staff.BB&T Bank now Truist - Washington, DCLead TellerJanuary 2019 to January 2021Manage daily teller operations, ensuring that all tellers are effectively responding to customer inquiries.Train and develop new and existing tellers in order to ensure they are knowledgeable about bankproducts and servicesAssist customers with complaints and inquiries.Monitor and analyze teller operations, providing feedback and guidance to tellers in order to improve efficiency and customer service.SKILLSSchedulingClinicClericalPatient CareMedical officeEducationHD Woodson- Washington DCHigh School DiplomaSome college in BusinessLivingstone College - Salisbury, NCMay 2014 to June 2016