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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEQualifications:I brin over 25 years of experience in the multifamily industry as a dynamic Property Manager known for driving exceptional customer experiences, fostering team cohesion, and exceeding performance targets. Recognized for my leadership, I thrive on initiative and possess a passion for continual growth. With strong organizational skills, adaptability, and innovation. I am eager to contribute to a stable company with strong values that prioritizes professional development and fosters a culture of excellence.EDUCATION & Certifications:DeVry University Irving, TXBusiness Communication, Accounting, Statistics, Public Speaking, Business Mgmt., 6/94-6/96Computer Information Systems, Programming, Economics, Financial Statements.NAA Education InstituteNational Apartment Association-Certified Apartment Manager (CAM Certification) 7/15PROFESSIONAL EXPERIENCE:Western Wealth Communities-Carrollton, TX Property Manager Aug 2023- PresentThe Carling on Frankford-Class B Property 274 unitsProvide input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the owner as needed.Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the propertys occupancy and revenue goals.Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the propertys maintenance team members comply with the Companys standards with respect to responding and completing resident service requests.Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.As a Property Manager I was responsible for supervising property staff by interviewing, hiring, orienting, and training employees, and managing their performance in accordance with Company policies, values, and business practices. Assign and hold team accountable to short- and long-term goals.Assist in managing the owner relationship by meeting with the owners, conducting property tours, providing updates and information about the propertys performance, and responding to owner requests as needed.Texas Inter-Faith-Arlington, TX Property Manager Aug 2020- July 31st, 2023Gateway Park-Class B Property 204 units (Bond & Section 8)Overseeing operations of the property including maintenance, lease administration, budgeting, reporting, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, capital improvements.Remain current & compliant with Fair Housing policies & laws including TAA lease agreement.Submit payroll for 8 employees bi-weekly using Work sight, approve & submit vacation & personal time requests.Maintain my NOI goals. Monitor and stay within budget on all property expenses. Create & complete monthly variance reports, weekly owners reports, and MMR (Monday Morning Reports).Process invoices weekly for vendors through ResMan software. Use of Smartsheet dailyEstablish sales/occupancy goals, Maintain occupancy to an annual average of 100%.Schedule with vendors all vacant units for carpet, vinyl, paint, & resurfacing.Ordering supplies for the property, general bookkeeping duties, answering multi-phone system.Responding to resident concerns in a timely manner, walking their apartment if necessary. Always providing exceptional customer service.Ability to determine best vendors for the property, by negotiation. Maintaining excellent communication with all vendors. Obtaining W9 and Certificate of insurance to add vendors in our management system. Financial review of all contracts, proposals, and documents.Bond Community which includes income restrictions and meets state guidelines and compliance.Being consistent & in compliance with City of Arlington Annual Inspections and Annual Pool Inspections. Address issues that need to be resolved in a timely manner.Upwork Freelancer (Remote) Jan 2016-Dec 2023Have participated in Spanish speaking jobs that consist of 1000 + recorded phrases (Solo Convo Simulations with a Telephone Bot (LBS phone line)Data entry work on various spreadsheets (Excel, Google Sheets, Smart Sheets)Translation of documents from English to SpanishWeinstein Properties-Mansfield, TX Property Manager Aug 2019- April 20203 Sixty Flats-Class A Property New Construction & Lease-up 354 unitsComplete analysis, resident surveys, reports, & assist with pricing decisions. Adjust account ledgers & research charges/credits. Assist with posting rent & completing Eviction process through Nation Wide. Process moveout files promptly and complete Deposit Accounting. Manage Dashboard daily including resident pipeline.Coordinate lease renewal and resident retention strategies. Approve applications, review credit reports, and perform file audits. This property was 100% digital.Lease-up, tour apartment homes and amenities highlighting the property and ensuring a positive customer experience. Lease apartment homes and maintained property at 99% occupied from 93% when I started.Motivate, mentor, and train leasing team. Directly supervise and coach the leasing and maintenance team.Handle, document, and resolve resident concerns and property issues in a timely manner and proactively.Communicate financial performance to the team and maintenance supervisor.Sets goals based on areas of opportunity, Lead team meetings, Work with maintenance supervisor to ensure high productivity and resident satisfaction, meet with maintenance supervisor daily to review vacant status, vacant readies, and budget performance. Inspect apartment homes to ensure they are ready to move in and perform apartment punches.Complete bi-weekly evaluations of employees for the first 90 days, as well as Leadership Development Tool for employees.Staying within budget, Control expenses, focus on maximizing revenue and managing the property budget.Planning and coordinating monthly resident events, maintaining Key track, reports, and resident keys.Entering daily IRs (Incident Reports) for noise concerns or anything else that occurred on the property.Paid vendor invoices weekly through OPS, ensure to have vacant ready apartments within 5 business days, and over 50% market ready product always.Prepare & reconcile monthly credit card and petty cash expenses of $2000 monthly.Interview hire and complete onboarding process for new employees. Manage and process payroll on a weekly basis, oversee time logs & make necessary time corrections, approve time off requests, supervise, and approve overtime hours.Maintaining a Picture-Perfect Community and conducting quarterly audits at sister properties.Weekly Zoom Calls with Revenue Manager & continuous zoom training calls. Completion of Grace Hill Courses. This was a New Construction Community less than 2 years old.Presidium-Fort Worth, TX Community Director February 2016- May 2019La Jolla Terrace Apartments 364 unitsVillas @ Tenison Park 500 unitsInterview, select, hire, and train the on-site staff members. Mentor and train the staff on property management skills and concepts modeling effective leasing and customer service techniques.Motivate, direct, & evaluate personnel. Manage all employee related concerns while measuring against established community goals. Determine employee strengths and weakness and work on goal setting, improving the performance of each person according to their own capabilities.Organize and prepare monthly staff responsibilities while achieving set deadlines to be efficient and effective with property objectives. Conduct Weekly Team Huddles.Ensure that budget guidelines were followed by consistently reviewing Monthly Budget.Approve all leases, perform all move-ins in Yardi, and perform Mid-month & Month end reports.Maintain a current and accurate assessment of the propertys physical condition and operations, responsible for assisting in long range plans of owner being able to place Property on the market.Increased occupancy of 82% to 95%. With the help of my team, we were able to accomplish the goal in a few months.Responsible for occupancy management, production and management of revenue growth, timely rent collection and decrease delinquency, lease-up property management.Evaluate financial performance & seasonal trends to identify and implement solutions for potential staffing, maintenance & marketing needs.Improve resident retention by shopping comps, preparing market surveys, marketing to generate traffic and involved in the planning of every resident event.Develop Monthly Marketing Plan and Monthly Resident Event Calendar.Communicate with residents to determine and resolve any service issue or concerns.Oversee any emergency that may arise at the community 24/7.Ensure compliance with applicable property program such as Section 8Quarterly Owner Meetings to discuss occupancy, financials, or other concerns or needs of the community.Obtain the best vendors for each product and maintain all vendor/contractor communications regarding scheduling, billings, and other relations.Physically walk & inspect community to address/correct landscaping, building, and amenities issues. Walk the community to make sure no life/safety issues are present. Verify status of vacant/make-ready units to see they meet our standards.Supervised a team of 19 but was able to downsize to 12 and continue to perform the same tasks in a timely manner.Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls. Respond to all resident Ellis Surveys.Venterra Realty-Irving, TX Experience Leader/Mentor/Senior PM December 2005- January2016Foxborough Apartments 360 unitsOverseeing all operations of the community including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, & audits.Assist with Due Diligence and audit of files for new property acquisitions of A & B+ properties. Trained new employees on the work order and purchasing order system.Remain current & compliant with Fair Housing policies & laws including the Companys lease agreement.Always exceeded NOI goals. Monitor & stay within budget with property expenses. Create & complete yearly budgets. Increased Yearly Rents to an average of 8% during 2013-2015Review and evaluate current marketing programs and implement changes, as necessary.Establish sales/occupancy goals, Increased occupancy and maintained it to an annual average of 95%Work with the Regional Manager to achieve financial and operational goals of property.Evaluate the properties markets and adjust prices as needed. Daily Yield Star Recommendations for pricingProvide superior customer service and communication to all residents and enhance customer satisfaction in a fast-paced environment, responding to all resident concerns/issues by end of day.Prepare Market Surveys, Marketing Plan and shopped the competition in the area.Entering and paying all invoices weekly through Purchase Order SystemResponsible for Resident Retention, process Renewals, Leasing, and maintained low turnover rate.Supervision of a full staff of nine employees and responsible for submitting Payroll through the ADP SystemHire, develop, train, motivate, supervise, counsel, or terminate on-site staff to achieve all operational goals.Quarterly Performance Reviews for staff, counseling, instructing, and advising staff of procedures and guidelines.Conduct Weekly Monday Group Huddles-Discussion consists of move ins, move-outs, Occupancy, & resident concerns.Comply with Customer Service Scorecard, participate on the Better Way Contest and Wow Stories for residents, Participate in Quarterly DIY ProjectsFollow Protocol for Workers Comp Claims, Submit First Report of Injury, and Injury Analysis. Complete all new hire paperwork, explain benefits, direct deposit forms, and provide applicants with an offer Letter.Perform property walk and complete Weekly Inspections report.Plan, coordinate and execute monthly resident events. Prepare Monthly Newsletter for the entire property.Attend Quarterly Property Manager meetings & Yearly Leadership Conference Thurs-SaturdaySpanish Trainer for Dallas/Tennessee/Georgia RegionControl & safeguard petty cash funds of $950 and submit timely reimbursement requests.Negotiation of Vendor agreements & bids for building repairs, roof repairs, parking lots, and Landscaping. Involved in Capex Projects and obtaining three bids per project.Obtained accurate and current W-9 forms and COIs for vendor setup.Complete and Submit Monthly Financial Reports and Operating Income Statement report, Monthly Upgrade Tracking Sheet, and Priorities Report for investors.Supervising maintenance and making sure work orders were completed in 24/48 hours per Venterra Standards. Maintaining 50% or higher for made ready product.Incredibly involved with the maintenance aspect of scheduling make-ready units with vendors, placing monthly orders from HD Supply, paint, counters, carpet, and ordering upgraded fixtures, supplies, flooring, and appliances.Final Inspections of Ready units by using the TQMR form (Total Quality Make-ready) Converted 70% of the 360 units to Upgrades.Responsible for full decoration, paint, flooring, artwork, and purchase of modern furniture for office and clubhouseVenterra Realty Irving, TX. Senior Accounts Manager December 2005 to 2009Sutter Creek Apartments 620 UnitsFoxborough 360 Units & Hunters Point 272 Units(Dual Role) Mentor for Dallas/Tennessee/Georgia RegionManaged all resident account ledgers, perform daily deposits, maintain accurate records, perform resident transfers, move-ins, move-outs, walk apartments upon move-out & assess charges, prepare final move-out statements & submit to collection agency. Maintained delinquency at month end at 0%Translate all documents to residents from English to SpanishAssist Manager with marketing ideas; establish occupancy goals & method of achieving them.Assist in overseeing a full staff of 16 employees. Assist with property inspections weekly report.Completing all new hire paperwork, explaining the benefits, & the workers comp information.Assist in the Interview process for new Assistants & Leasing personnel for the Dallas RegionCompleted all employee timesheets & process Leasing Commissions for entire staff.Created Marketing Flyers in English & Spanish. Involved in Monthly Marketing Calendar and resident activities.Mentor for the region. Trained all new Assistant managers for the Dallas/Atlanta/Tennessee Portfolio.Managed bookkeeping for 8 properties, reversed monthly late fees as needed, assisted with month end close, revisions, adjustments, corrections, assist in the collection process so they can meet their delinquency %.Sprint- Irving, TX. Part-time- Customer Service Associate January 1996 to December 1998Call Center Representative & Expert Tele SalesDelivering Exceptional Customer Satisfaction to improve customer loyalty.Maintained key performance targets that were established for the entire team. Meet and exceed performance objectives that include sales and customer satisfaction goals.Provide effective resolution and proactive account management, determine & resolve root causes to customer concerns & inquiries, identify appropriate revenue and service enhancement opportunities.Explore customer needs to develop loyal and profitable customers, including activations, payment arrangement, and other collection activities.Demonstrate World-Class kills in courtesy, concern, timely resolution, value creation and relationship building.Empowered to make decisions concerning customer accounts. Assist with customer support tickets and identify issues & solve problems.Identify customer requests, adjust customer invoices, explain to customers the plan & services on their accounts, accurately resolve any billing questions. Also, took escalated calls, and provided resolutions for customers.Learned about the FCC charges, slamming, and was able to differentiate between Inter-Lata & Intralata calls. Ability to link accounts, Potential knowledge of their computer software system.Accomplishments/AwardsTop Ten Award - Walden Management (2002) Top Ten Customer Service Scorecard (2013)Assistant Property Manager of year with Venterra (2006) High Achievers Award (2013)Assistant Property Manager of the year Venterra (2007) Property of the Year for Dallas/TN Region (2013)Assistant Property Manager of the Dallas Region (2007) 50 Most Engaged Workplaces Award (2013)Venterra Star Mentor Award (2007) Most Improved Ratings/Reviews Award (2014)Ms. Congeniality Venterra Award (2007) World Class Experience Award (2014)Property Excellence Award (2008) Recipient of the High Achievers Award (2014)Team Player Award 1st Quarter (2010) Apartment Ratings Top Rated Award (2012, 2013 & 2014)Property of the year for the Region (2013)Presidium Economic Occupancy Winner (#1 of 12 properties) July 2018Nominated for AAGD Sapphire Awards Property Manager of the year 2019.Nominated for 2019 AAGD Sapphire Awards, Property Manager of The Year.Skills and Training20+ Years Customer Success Experience Rent CafExcellent written & verbal Skills Yield star/AI Revenue Management & LRO Price OptimizationStrong Communication & Interpersonal skills Level OneEnglish/Spanish Translations/Bilingual Relate 24/7Attention to detail Call-Max Answering ServicePublic Speaking Corporate AnswerData Entry Typing 75-100 WPM Purchase Order SystemTen Key by touch 10,000 KPH Nationwide Eviction15+ years of experience in collections Knock & Pop cardWindows 10 AMSI 5+years/ Esite/AMSI WindowsDos Operating System Yardi Voyager 5+yearsInternet Explorer CRM Dashboard/PipelineAdobe Acrobat/Printshop Blue Moon SoftwareQuick Books Greenlight Training CoursesGoogle Docs/ Smartsheets Grace Hill Online TrainingRealPage C.L.A.S. S Training/GROW LearningOnesite Freelancer/Virtual AssistantOps Technology Invoicing Trainer and MentorResMan Invoice Processing/Expense ReportsAvid Xchange Edge to LearnReba BI Rent PlusProficiency in Microsoft Office applications: UltiPro Payroll SystemExcel, Word, PowerPoint, Publisher, Outlook TEAMSZoom & go to meetings UltiPro Payroll SystemRetail Experience (Exceeding KPI) Verify & count all pull cash/Balance cashier registers.Experience with money processing machine BookkeepingCall Center Experience (Sprint) Accounts Receivable/, Preparing Debit MemosGenerate Billing Statements Accounts Payable/ InvoicingStrong understanding of Financial Statements, Creating annual operating budgetBudgets, Variance Reports Sap Concur, E-Premium, Lease LockSkype for Business CoAdvantage Payroll, G & A, Insperity & ADP Payroll |
