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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILE:Highly motivated and detail-oriented professional with extensive experience providing customer service, phone support, hardware, software, desktop support and network technical support throughout the organization. Proven experience establishing, work environments for end users, research & development, quality assurance laboratory, field service support, and benefiting an employer.Certifications:A+, Network+, Security + Linux +MCSA 2008 and 2012MCP, Windows 7Cisco CCNA, CCNP, and CCNA SecurityVMware 4.1 VMware 5.0, 5.5 VCPNetapps Sans: NDCA certEthical Hacking CEHTECHNICAL SKILLS:Operating SystemWindows Server 2003, 2008, 2012, Windows 7, VMware 4.X and 5.51, Linux, and Unix Solaris.Applications:DSView, MS Office 2003/2010, MS SQL 2003/08, MS IIS,6 MS Clustering 2003/2008, MS IE 8/9, Backup Exec, Tivoli Backups, Visio, Lucent QIP, BMC Patrol, Win ZIP, McAfee Antivirus, Norton Antivirus and Checkpoint Firewall, Netcool, Remedy, MS Office 2003, MS Exchange 2000, Putty, Remote Desktop, Citrix Remote login, Falcon, Veritas Clustering and Veritas Backup, VMWare 4.1 and 5.0Network Monitoring tools:Big Brother, Nagios, Netcool, Computer Associates (NSM) Network System MonitoringHardware support:HP Hardware DL360, DL380, DL580 HP C7000, servers using Smart Start software for configuring raid servers Workstation /XW8000, HP Desktops, and Laptops. Solaris UltraCisco Hardware: Router and SwitchesEXPERIENCE:DHA Department Heath AgencyI have worked for Federal Resources as employee Jan 2023 to presentSupport DHA worldwide customer and technical support all remote support.Microsoft servers and desktop, Cisco VPN for remote support. Bomgsr remote support to Miltary medical buildingsU-TECH 10/2022 12/2022Full Job Description Systems EngineerUmyuaq Technology, Part of the Wood River Federal group of companies, primarily focuses on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources' predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products. Umyuaq Technology is looking for a qualified Senior Systems Engineer (SAN) to support our contract at the Brooke Army Medical Center, located on Joint Base San Antonio-Fort Sam Houston in San Antonio, TX.Job descriptionWe seek a Senior Systems Engineer to provide long-range planning, oversight, and SAN integration; provide hardware/software deployment planning, oversight, and integration; Provide systems security architecture Document actions where applicable in government System of Record (ServiceNow).Responsibilities and Duties: Maintain and support the Microsoft operating systems, storage, and services for servers/SANs.Install all required operating systems, security and virus software, patches, and updates on servers IAW with cybersecurity directives.Support server database and design.Generate any unique scripts necessary to support server/SAN functions.Support virtual server consolidation, design, and implementation.Leads the day-to-day operational support for server, storage, and virtualization environmentSupport development and implementation of new technologies within a large systems environment by advising on design concepts and changes, implementation strategies, and deployment timelinesKnowledge of server virtualization with an emphasis on VMWARE, CitrixAbility to install, maintain and troubleshoot servers running Microsoft Server 2019Storage Area Network (SAN) technologies (Dell EqualLogic/Compellent)Experience with Windows Failover ClusteringConfigures security settings or access permissions for groups and individualsImplement Microsoft Group Policy to enforce security requirementsExperience with scripting (PowerShell, VBScript, etc.)Knowledge of CommVault Simpana Backup and Recovery SoftwareESP Global Services Inc.Desktop Support 07/2022 - 8/2022Update and maintain computer inventory and surplus equipment.Maintain and resolve issues on LAN/WAN, VoIP telephone, Video systems, and other computing equipment.Identified IT productivity issues and provided troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.Maintaining LAN/WAN records and, as appropriate, telephone systems.Restore printer mapping through the active directory.Educated customers and communicated troubleshooting steps.Documented technical issues and resolution using Service Now ticketing system.Support end users and servers, patching and updating.Use excellent deductive reasoning and trouble-shooting skills to identify root cause of problem and work towards resolution.Inspect hardware components and grade cosmetics to enter database to be resold and/or refurbished.Resolved routine hardware and software incidents and was able to apply knowledge, troubleshooting expertise, and judgment to resolve more difficult issues.Participated as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effectiveLINTECH GLOBAL - Department Health Services: Fort Sam Houston, TXWindows System Administrator 09/2021 - 02/2022Identified IT productivity issues and provided troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.Educated employees and communicated troubleshooting steps.Documented technical issues and resolution using Service Now ticketing system.Support end users and servers, patching and updating.Use excellent deductive reasoning and trouble-shooting skills to identify root cause of problem and work towards resolution.Inspect hardware components and grade cosmetics to enter database to be resold and/or refurbished.Resolved routine hardware and software incidents and was able to apply knowledge, troubleshooting expertise, and judgment to resolve more difficult issues.Participated as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with employees, peers, upper tiers, and management.Perform routine Software Maintenance as well as new installs and activations.APEX SYSTEMS San Antonio, TXDesktop Support 04/2021 05/2021Temporary technical support for 6 weeks.Installed, configured, and supported inter-office network. Installed and maintained network availability, performance monitoring, and notification system.Respond to customer technical problems/issues related to software and applications via phone and/email.Documented technical issues and resolution using Service Now ticketing system.Perform routine Software Maintenance as well as new installs and activations.Coordinate escalations for tickets/issues with internal engineers, staff, and vendors to reach timely resolution.Customer changed the positioned looking for Certified Palo alto Firewall engineer & I am not a Firewall Engineer.COVID 09/2020 04/2021 OUT WORK COVID.Centauri Corporation - Lackland Airforce base.System Support 05/2017 8/2020We did migration of all Conus and Oconus Gateways to Nipr DISA JRSS Stacks.90% completion of migrations after hours.I was joint effort with the 26th NOSC, 33rd NWS, DISA, and the bases behind the Gateways.Assist with installation of equipment.Update and upload floorplans and access point location through Airwave tool.In completing the immigration, the following Cyber tools, we supported at CND Tools:Fidelis IDS, Inquest IDS, Arc Sight EMS SIEMS and Loggers, Palo Alto Firewalls using Panorama manager tool, Cisco Fire Power, Cisco Stealth Watch, Micro Trend Tipping Points IPS, Niksun Packet Capture.Cyber Defense System - Supporting United State US Air Force worldwide. Location is 26NOS at Gunter Annex.System Support 11/2016 05/2017Software support MS 2008/2012 Linux/UNIX servers, VMware 5.5, NetBackup 9.0, and Netapps Fas 6250, and Cisco. Resolve customer Remedy tickets over the phone or remotely login help customers.Century Technologies - 22nd Century Technologies Supporting US Marie worldwide, Kansas City MO.Network Storage Engineer 8/2016 11/2016Software support MS 2003/2008/2012 Linux/UNIX servers, VMware 4.1 and 5.5, NetBackup 9.0, and Hardware Netapps Fas 6250, and Cisco.Performed daily network administration and user support for workstations; this includes system monitoring, support of hardware and software; user support of network printers and workstationsProvided server and client software installation, administration support and documented customer problems & service requests.Works with Cisco (catalyst & nexus) devices.Resolve complex routing problems in a heterogeneous messaging environment.Created and maintained daily/weekly/monthly operational checklists and operational reports.4 months support and contract ended.BAE Systems Inc. Supported US Force worldwide, Gunter Annex Hanscom Air Force Base and other remote bases.IT System Support 9/2015 to 7/2016Performed daily network administration and user support for servers and workstations; this includes system monitoring, support of hardware and software; user support of network printers and workstations.Maintain and support the administration of corporate email and Exchange/Domino application's environment.Troubleshoot Messaging Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.Perform root cause analysis (research and troubleshooting) to solve support tickets raised.Ensured all IT problems were acknowledged, diagnosed, resolved and documented in a timely manner.Software support MS 2003/2008/2012 Linux/UNIX servers, VMware 4.1 and 5.5, Commvault backup 9.0, and Hardware Netapps SANS Filers FAS, Cisco, and Aruba Wireless support.N3 Government Solutions - Supporting SouthComm JIATFS, Truman Annex SanSan Storage Administrator - 1/2015 to 9/2015Storage Dell Compellent SC8000 model and Symantec NetBackup Appliances 5230.Team Member in migration of VMware 5.0 to 5.5.Updated and install Dell E1000 and FX4 blade server for ESXI hosts.Migrated VM s and Data Stores from Dell EqualLogic Storage to Dell Compellent SC8000.Daily job responsibility verifies log files for VMware; verify backup complete and San storage.BAE Systems Inc. - Supported Hanscom Air Force Base and other remote bases.Desktop Support 6/2013 to 1/2015Performed daily network administration and user support for servers and workstations; this includes system monitoring, support of hardware and software; user support of network printers and workstations.Maintain and support the administration of corporate email and Exchange/Domino application's environment.Troubleshoot Messaging Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.Perform root cause analysis (research and troubleshooting) to solve support tickets raised.Eliassen Contract - Supporting eSpendwise in Boxboro, MA.IT Administrator 3/2013 to 5/2013Remove old users, dormant accounts in Active directory.Re image and devices and performing the Upgrade from window 7 to window 10.Decommission old equipment and wipe them with DOD specs.Close trouble ticket using ServiceNow ticket system.Assist with VPN/Sera and install VMware and remote desktop.Supporting Windows servers, 2003/2008, Windows 7, and Linux servers.Networking support Cisco routers and switches 2800. HP DL 360 and 380.BackupExec 12.5. I point of contact for cloud support (Rackspace).50 Linux servers and 2 Oracle Database Clusters..PeopleServe Contract - Town Hall of Saugus, MANetwork Administrator 2/2013 to 3/2013Provided support to 100+ user between Town Hall, Library, and Fire Station.Build and maintain 5 different network systems and use those provided by IIT.Set up, move, or relocate computers and peripherals for new or existing users.Created, maintained, and terminated key cards or key fobs for door access for all users.Patch data and phone lines in IDF rooms.Restore printer mapping through the active directory.Work with Vendors on warranty replacement and local recycling for disposal of old equipment.Patching panels and troubleshooting the switch connections in the network closet to restore the port.Patching panels and troubleshooting the switch to restore port002EEDUCATION:2010-12 A+, Network +, CNNA, CCNP, CCNA Security, MS 2008 Server, MS 2008 ADS, and Windows 7 Configuration, VMware 4.1 and 5.x VCP, Netapp Sans2006-Linux Admin 1 (RedHat)2004-Cisco CCNA Router and Switches2003-Sun Hardware Enterprise servers and workstations at Akibia 2003-Microsoft Exchange 2000 and Microsoft Active Directory Security 2001-2002 Sun Solaris UNIX OS 8, System Administrator 1 and 22000- 2002- Windows 2000 Server and Active Directory Service.1999-2000-Check Point and Raptor firewalls security1979-92- University of Lowell, selective computer sciences courses1985-86 Sylvania Technical School Electronics |
