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Results-oriented IT professional with a solid background in customer service and IT help desk support. Certied in Cybersecurity with CompTIA Security+ and skilled in providing comprehensive support for software, hardware, client, server, and networking issues. Proven ability to translate theoretical knowledge into practical solutions. Seeking mid-level positions as a Cybersecurity Analyst, IT Specialist, Technical Analyst, or Systems Administrator to leverage my expertise in a dynamic and challenging environment.Client RelationsTechnical SupportTraining abilitiesSystem AdministrationDesktop supportTechnical supportCustomer serviceHelp desk securityAttention to detailProblem resolutionIP, TCP/IP, VPNCommunication skillsWritten and verbalSecurity policiesCareFirst Baltimore, MDService Desk Analyst02/2024 - CurrentHandling incoming member calls for a reputable healthcare provider. Responsibilities include ticket management, troubleshooting, and maintaining condentiality.Escalating technical issues if necessary.Monitor and reporting service desk ticketsTroubleshooting software and hardwareResolve technical issuesEntry LevelEntry Level04/2024 - 04/2024This Python script is a data exploration tool designed to analyze datasets provided in CSV format. Here's a breakdown of its functionality: To use this script, a user would input the URL of the dataset they want to explore in CSV format. Then, the script loads and analyzes the dataset, providing insights such as data types, summary statistics, and visualizations of numerical relationships. This project demonstrates prociency in data analysis and visualization using Python libraries, making it a valuable addition to a resume for roles involving data handling and analysis.https://replit.com/@marsylla9913/project-1#main.py Prince George's Community CollegePart-Time - Wo Hyattsville, MDIT Help Desk Support Technician01/2021 - 06/2022Performed troubleshooting and repair of equipment in accordance with manufacturer specications.Tested and calibrated instruments to ensure accuracy and reliability of data.Maintained records of repairs, calibrations, and tests performed on equipment.SummarySkillsExperiencePrince George's Community College Hyattsville, MD Associate of Applied Science in Computer ScienceI have attained my Security+ Certication. This certication has equipped me with a comprehensive understanding of security principles, practices, and tools, demonstrating my commitment to maintaining high standards in information security.Education and Training