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Click here or scroll down to respond to this candidateCandidate's Name , PMP
Duluth, GA PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE
SUMMARY
Accomplished and integrity driven professional offering 25 years of business success on national and
international levels with concentration in project management and customer service. Recognized as Role
Model and Star Performer with strengths in building powerful teams that get results, driving successful
projects to completion, reengineering business processes and managing multiple large projects
simultaneously.
CERTIFICATIONS
Project Management Professional (PMP); Project Management Institute 2008 - current; Credential #
1217874
Microsoft Project Masterclass; The Knowledge Academy 2024; Credential # 62276
SKILLS
Project Manager Responsibilities
Worked in a matrix management structure utilizing waterfall methodology. Managed a cross section of
employees and vendors including Sales, Purchasing, Software Development, Installers, Engineers,
Finance and other Project Managers.
Created Gantt charts. Scheduled and tracked project resources. Had overall responsibility that team
delivered scope of work, met critical dates and stayed within budget constraints.
Coordinated and led meetings to track progress, identify and assign action items and provide updates
to stakeholders.
Mitigated risk by escalating any issues that could jeopardize the project plan. Initiated change
management to remove obstacles affecting project milestones.
Managed project and resources until completion. Ensured all action items were closed, expectations
were met and customer signed off as complete.
Project Management and Leadership Skills
Team Leader, Waterfall Methodology, Proactive Problem Solver, Decision Maker, Pre-sales Planner, Budget
Management, Schedule Development, Escalation, Process Improvement, Problem Resolution, Vendor
Relations and Negotiations, Risk Identification and Mitigation, Change Management, Project Management
Body of Knowledge (PMBOK), Project Life Cycle, Lean Six Sigma, Just In Time (JIT) principles
Software Skills
Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Project, SAP, Salesforce.com
PROFESSIONAL EXPERIENCE
Schuetz Container Systems, Winder, GA
Customer Service Rep. IV, July 2012 March 2024
Acted as a single point of contact between customers, manufacturing plant and sales force. Ensured
seamless communication and understanding of customer needs.
Candidate's Name PMP, Page 2
Submitted high volume of orders accurately into SAP. Responded to customer orders, inquiries,
concerns and problems as soon as possible within a 24 hour window.
Managed customer orders to ensure on time delivery in a plastics manufacturing plant using Lean Six
Sigma methodology and Just In Time (JIT) principles.
Accolades: We recognize and value your contributions to the organization for the past 10 years. Your
knowledge and willingness to share and help coach new employees is extremely important to the success
of the team and others. You will continue to positively contribute to the overall performance of the team
through your consistent and high-quality work. Supervisor 2023
Ernest Communications, Norcross, GA
Senior Project Manager, January 2010 - August 2010
Developed and implemented corporate initiatives to establish and deliver local and wireless facilities.
Created internal process flow for Ernest Wireless while assisting with product launch.
As a member of the sales team, managed customer orders after pre-sales process, through
provisioning, until order completion.
Implemented the use of Salesforce.com as a customer relationship management tool. Prepared and
presented internal training sessions.
Accolades: Pam's hard work ethic and attention to detail always made her a pleasure to work with at
Ernest Communications. Her ability to process information and work a project correctly to completion is a
valuable resource to any company interested in driving operational results. Account Manager 2010
Movius Interactive, Johns Creek, GA
Project Manager, July 2005 July 2008
Had overall responsibility for implementation of voicemail and unified messaging software.
Coordinated customer support across time zones from Georgia, California and India.
Managed US Cellular account. Scheduled, coordinated and managed all project activities for 21
markets nationwide. Created project plans and scopes of work for the installation, configuration and
testing / turn up of voicemail and professional services. Transitioned larger markets from traditional
wireline systems to Voice over Internet Protocol (VOIP) platforms. The legacy equipment, removed
from large markets, was installed in smaller markets to augment their networks.
Co-authored Project Manager s Reference Guide used for training new hirers and as process
documentation for ISO quality standards.
Accolades: "Pam is a self-starter and a quick learner. She grabs any responsibility by the horns and never
lets go. As a new employee to Glenayre she took on an incredible amount of responsibility, never
complained and excelled. Pam is able to work with little supervision and drive issues to conclusion. She
brings a positive attitude to work every morning regardless of the stress she is experiencing on a project.
Pam is a joy to work with." Supervisor 2006
KMC Telecom, Lawrenceville, GA
Project Manager, Network Design Engineer, August 2000 - January 2005
Led high visibility projects. Worked under an accelerated schedule on a year long AOL project with 48
employees from 7 intra-company departments resulting in revenues of $36 million a year. Provided
daily status updates to customer and upper management. Worked closely with vendors to manage due
date expectations.
Successfully managed the installation and turn up of transmission equipment at Qwest collocations
in 6 cities by averaging 36 days from site ready to test and turn up. Responsibilities also included
coordination of equipment delivery, site surveys, fiber build and splicing,
Developed engineering package for each facility order containing circuit drawings, letters of
authorization, design layout record, budget, and internal authority to proceed.
Led a team initiative to identify vendors for Time Warner project. Issued requests for quotes (RFQ s) to
10 providers, evaluated responses and reported findings in summary form. RFQ resulted in a 52-month
Candidate's Name PMP, Page 3
term contract with AT&T and revenue commitments of $15 million a year.
Drove Florida University project to successful completion in less than 30 days. By achieving this
deadline, KMC gained $28,000 monthly recurring revenue 4 months sooner than expected. Project
included outside plant fiber build off KMC backbone and inside plant equipment installation.
Accolades: Pam is self-motivated and performs well even under continued pressure. Pam sets high
personal standards and makes every effort to meet them. She takes pride in her work and sets ambitious
goals to get even better results. Manager 2004
AT&T, Norcross, GA
Supervisor, November 1997 August 2000
Supervised a team of 5 who were responsible for escalation of orders in jeopardy of missing delivery
commitments.
Established procedures and documented process flow for inventory and capital budget management.
Successfully trained AT&T Inventory Coordinators nationwide.
Analyzed the customer capital budget (CAPEX) for AT&T Norcross to ensure capital funding was
approved and available as needed for upcoming projects. Also supported the Capital Budget
Supervisor to manage the SE region's CAPEX budget of $70 million for 9 cities.
Accolades: Received AT&T Hall of Excellence Award in recognition of work as a Star Performer during the
integration of TCG and AT&T capital tracking systems. Recognized as the only employee in Norcross to
receive Roll Model status on annual review.
EDUCATION / HONORS
Bachelor of Arts, University of Georgia, Athens GA
Graduated Manga Cum Laude, GPA 3.8
Dean s List entire college career
Member Phi Betta Kappa and Golden Key National Honor Societies
Political Science Major (Concentration in American Government):
Coursework: Legal Process, American Constitutional Law, Sociology of Law, Democratic Theory
French Minor:
Coursework: French Conversation and Composition, French Literature 1848 Present
Continuing Education
Managing Multiple Projects: How Project Managers Can Balance Priorities, Manage Expectations and
Increase Productivity , Elizabeth Harrin
Tribes: We Need You to Lead Us , Seth Godin
Delivering Happiness: A Path to Profits, Passion, and Purpose , Tony Hsieh
Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful
Acts , Carol Tavris, Elliot Aronson
Friction: The Untapped Force That Can Be Your Most Powerful Advantage , Roger Dooley
Agile Estimating and Planning , Agile Transformation Inc.
The Agile Manifesto for Project Managers , OSP International LLC
The Life Cycle of an IT Project , Skillsoft
Effective Relationships with Business Partners , Skillsoft
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