| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateBrad UtleyPHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryOver 23 years experience in Data Centers and Warehouse including Mainframe, Windows, AWS cloud and other operating systems for corporations and contract companies.Knowledge and experience in multiple programming languages to support production-systems and across a broad range of applications.Significant experience in providing application support.Self-starter able to bring insight from experience.Financial experience at:PSCU Financial credit union, Phoenix Arizona working in helpdesk operations center for customer (users) having technical issues.FirstData Financial Corporation troubleshooting Credit Card terminal errors on Omni 3750 and Hypercom Terminals sending FTP Patches to terminalsGreenfield Financial company using Mainframe for collections and user informationBank of America Application Coordinator with AgileEducationNorthwest Technical College. 1996 2000Computer scienceCertificationAWS Certificate of TrainingCloud certificate of completionAI certificate of completionITIL CertificateC# Certification of CompletionJira Courses CompletionAgile Courses CompletionASP.NET MVC5 Certificate of CompletionScrum Master Certificate of completionUnix Certification of completionJava Certification of completionHTML/ CSS certificate of completionLinux TrainingPublic Trust Security ClearanceAreas of technical expertise include:AWSSplunkPythonJIRASQLMainframeAzureAgileGITHUBCisco CCNA Network TrainingA+ TrainingProfessional Experience:Wells Fargo, Charlotte, NC. March 2022 March 2024Application Production SupportRoles:Confluence Lead Application production supportAccess ManagementHandling incidents that occur with access management such as access or entitlementsCloud in AgileJira Testing transfer from remedyConfluence assign, edit, merging information from Notes to confluence projectAgile Dev/Ops work together with development teams involved in ProductivityServiceNow secure login through cloudJira ticketing systemART (Access Request Tool) administrating roles to users (merging from ART to IAM)Active Directory using IAM and ART managing AD accounts and group policies at Enterprise level.GitHub developing process using Jenkins working with other developersMyIT used for creating tickets used for incidents, tickets, knowledge-base through serviceNow replacing ITSM.Wanda using to order software through access request toolMeetings daily for ticket updates, helpful information to complete requests. Changes that have taken placeApplication request troubleshooting for user requestsMicrosoft applications creating documents in Word and Excellent for knowledge base.Bank of AmericaApplication production Support (Cash Pro) Sep 2021 Feb 2022Roles:L2 experience in troubleshooting applicationsHandling incidents that 3rd party venders accrue such as not receiving money for paychecksSQL database code research for changing code or correcting SQL errors pertaining to 3rd party.IVR in CashPro Production send payments over the phone and also when clients would put money into accountsSplunk troubleshooting payments, looking up reports, searching paymentsToad using to verifying payments in PROD A and PROD BWorked with fraud check for payments and some didnt have fraud check, handed over to PSHCPTOOLS troubleshoot using flow diagram, status of File or Batches pull up scriptTriage participate in triage to find solutions in troubleshootingToad working under DEV script for failed, unsuccessful, rejected payments research in splunkBank of AmericaProduction Application support Sept 2019 Mar 2021Roles:Application CoordinatorSaas workflow managementDeveloping role with SQLL2 experience in troubleshooting applicationsProduction support to developersC* developing knowledgeAccess Request Management (ARM) requesting access to websites, updating software, tools to complete projects etcMainframeAS400 updating system data information for serversiExcellent team communication working effectively. Worked with Prod/Dev teams.RODB finding what definitions are and if up to date or outdated makes changesActive Directory using IAM and ART managing AD accounts and group policies. At Enterprise level.RISE software Tool - troubleshoot requests providing critical information was correct and mark complete or researchWBT Self Service PortalITIL incident management solving issues quickly as possible in Cashpro department cptool, splunk and SQLRemedy problem ticket creation to create with Work Orders to Patch or to request production passwords.Merging Remedy to Jira software ticketing systemMeetings and updated information about ProjectPermission Catalog (PCAT) - AIT Application updating Spreadsheet to correct information completing requestsAccess Profiling Software - update user access on different platformsMicrosoft applications creating documents in Word and Excellent for knowledge base.Bitbucket front end and backend work pushing jobs throughNexus - Ticket Software for delegating tasks and observe statusJira stories creating Do Not Call ListKANBAN lead daily stand up meetingsPatching applications CashPro for updates to payments, billing.Wells Fargo, Charlotte, NC. Feb 2018 Sep 2019Production Application SupportRoles:Application CoordinatorAccess ManagementPAM for access managementETL generate reports transforming Data to data warehouse then loading it.Change Management using Remedy filling out worlk orders and back out procedures.Change management to create documents to verify best practices of risk free incidentsAzure Monitoring collecting data and analyzing applications and operationsUnix researching database informationHadoopExcellent team communication working effectively. Currently work with Prod/Dev teams.Agile Dev/Ops work together with development teams involved in ProductivityAzure worked closely with Product Management team to design, deliver and manage our service uptime in UnixART (Access Request Tool) administrating roles to users (merging from ART to IAM)EDAM record targeted data and store, replay or listen to dataAPI strong work ethics, communication skills,Active Directory using IAM and ART managing AD accounts and group policies at Enterprise level.GitHub developing process using Jenkins working with other developers buildRemedy change management tool for work order and change requests.Remedy problem ticket creation to create with Work Orders to Patch or to request production passwords.CPOE (Central Point of Engagement Tool) administration submitting requests for access to other toolsILM create entitlements and IES roles to add in application to select the access.PCMT Privacy Choices Management Tool to clarify and update privacy information of bank customersjAMCT we use for projectsTSC we use for ordering software not available on our sight and restricted.Microsoft applications creating documents in Word and Excellent for knowledge base.Axway Inc., Phoenix, AZ. Nov 2015 Feb 2018SOC Support CoordinatorCustomer service assisting internal customers with technical issues.CDP platform accounting data stored in customers informationShift turnoverAdapt well to changesKnowledge of security threats and troubleshootingLinux Administrationgrep commands, editing scriptSplunk antivirus, ticket monitoring, logging tool for providing informationServiceNow Logging, Create, troubleshooting and TSIM or IRS contracts ticketsXceedium network security software to SSH servers usingLinux.Icinga troubleshoot errors and warnings, monitoring and patching.ServiceNow ticketing system with Splunk and ST finding errorsSentinel software to search errors in failed jobs.Webx Used for Incident Management Call for critical errors.Netproassur search failed hops in server or stuck jobsSecure Transport (ST) Troubleshoot failed files, put info in ticket and send to level 2.RTMS shows critical errors such as hardware, memory, cpu etc.Documentation on turnover, tickets and when creating for database.Pinebreeze Technologies - Chandler, AZ. Jan 2013 Feb 2015NOC TechnicianInstall/Uninstall Hardware- put servers, routers and switches in racksRemedy tickets for hardware requesting server issues to be repairedHostname/network labeling- attach label names to serversMulti-mode and single mode fiber- use different types of fiber mostly multi-modeInstall Cat 6 cables/fiber- install cable and fiber wires, ILO configurationLink Runner Cable testing- use to test and see if cables or fiber connection is validService now ticket database- use service now to assign tickets and complete tasksPower Cable install- install power cables in PDUTracer software- Used tracer to verify fiber connectionInventory- keep track of inventory in warehouseShipping/receiving- keep track of incoming and outgoing suppliesPatch Panels/Fiber Cassettes- hooked cable/fiber to connect to routers through patch panelsTAOS Consulting, Phoenix, AZ. Aug 2012 June 2013NOC TechnicianHardware Inventory- took count of all hardware we had in stockInstall/Uninstall Hardware-put servers, routers and switches in racksHostname/network labeling-attach label names to serversWork with OSI modelConsole-logged into console to configure hardwareInstall Cat 6 cables/fiber-install cable and fiber wires ILO configurationMinimal Supervision-able to work alone weeks at a timePower Cable install- install power cables in PDUEthernet cablingDepartment Homeland Security, Chandler, AZ. Jun 2011 Aug 2012Service Desk AnalystOutage Control- took outage calls and updated incident hourly/conference callsRSA security tool administration with access to VPNReview and analyze windows log filesObtained T1 Security ClearanceCustomer Service-able to assist customers troubleshootingWindows 7- operating system we worked withRemedy Ticket System-created tickets and assigned to appropriate personEncryption RSA- security admin with RSA TokenNetwork Support- provided support withActive Directory- reset passwords, disable accounts.UAM Created and Maintained user accounts through Enforce (EID, EABM, etc.)Virtual ServersPSCU Financial Services, Phoenix, AZ. 2009 2011NOC Data CenterRSA Systems Administration for user to access BPNActive Directory AdministrationTIMS Ticketing ServiceChange Management meetings for updates and approvals.Risk ManagementCustomer ServiceDisaster RecoverySet up racks, switches and routers in NOCLay wire/cable in NOCWireless troubleshootingMonitor Network with Big Brother Monitoring toolRemote DesktopAT&T, Mesa, AZ 2008 2009Technical SupportCustomer ServiceTechnical Support for cable phone and wirelessTroubleshoot Connections- troubleshoot the NID to see where error isRouters- troubleshoot routersModems- see if connection was valid from modemPassword resetsRSAToken administration to rest access to token verificationAmkorTechnolog, Phoenix, AZ. 2005 - 2007NOC Data CenterRun Production jobs AS400 (mainframe)MainframeAS400on scheduling jobs, initializing tapes on OS390, hourly system check for locked jobs failed jobs ..DOSUnix checking for errors in jobs and researching with grep commandsFIX monitoring connections and requestsFTP sending Confidential files to Clients.MQ used to send and receive messages in mainframeSAP Jobs MonitoringMainframeAS400 (iSeries) operations support- supported in disaster recoveryBig Brother Monitoring Unixnetwork monitoring systemMulti-Tasking- many jobs at once Spontaneous Doctor Stevens haven't seen a doctor about this before it's not exactly something you want to cure I went to my doctor and he didn't do any testAdministrative Help desk support- assisted users with questionsMS office 2003 2007 experience.Maintained and administered Lotus notes 7.5 emailHelp desk technical supportActive directory - username and password resetsAltiris Ticket SystemFirst Data Bank Support, Coral Springs, FL. 2004 2005Credit Card Terminal support for credit card errorsSupported stores, warehouses with terminal issues Omni 370 for transactionsSystem support analystGo anywhere transferring data to end usersOutbound Customer ServiceHypercom Terminals- used for credit cardsOmni 3750 Terminals-used for credit cardsWindows 98, XP TroubleshootRemote Desktop-logged in to computer to troubleshootCreation and maintenance of system documentationsMeet SLA requirementsTradestation LLC, Ft. Lauderdale, FL Jan-2003 Sept-2004Meet SLA requirementsTechnical support for Trading PlatformsMonitor markets with RadarScreen software tracking stocksMonitor custom alerts on hundreds of symbols in single windowProvide data forecasts to trading partners on stocks, indexes, mutual funds, options and futuresMonitored foreign exchange currency in the active marketLand-o-Lakes Network Administration - Arden Hills, MN Dec/2000 to Nov/2003AS/400 (iseries) system administrationMFT through AS/400 for Data Loss Protection and Disaster RecoveryFTP file transfers- send terminal patches through FTPAS400 disaster recoverySupported landolakes ware house monitoring autosys jobs for patching updates in development.AS400 User administration rightsGo anywhere to monitor files being transferredDaily AS400 backupsManage File Transfer for the AS/400 saily weekly and monthly jobs.Monitor AS400 trafficCOBOL training JCLCheck for AS400 system messagesCreated and scheduled AS400 jobsActive Directory (2000, 2003)Windows user administration 12,000 + usersCreated Group Policies in WindowsWindows computer management summarizing administrative events.Windows system restoreTivoli knowledge of monitoring toolVeritas Back-up Exec administration, install, configure, provide disk and tape backup support. |
