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Click here or scroll down to respond to this candidateCandidate's Name
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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Overview Committed and motivated individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Strong individual who offers versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. More than 8 years of successful experience in banking and customer service with recognized strengths in account maintenance, problem-solving and building relationships with clients. Possess solid computer skills, to include creation of memos, and analysis of data. Ability to follow instructions well and make decisions with little or no supervision. Experience working in security sensitive environment. Summary of Skills Energetic and Organized Excellent Communication Skills Critical Thinker Administrative Operations Self-Starter with Professional Manner Professional & Business Writing Leadership & Management Coaching & Development Type 70 WPM Multi-Tasker Banking Software Strong Customer Relations Skills Highly Organized with Superior Attention to Detail Complaint Handling & Resolution Microsoft Office, Excel, PowerPoint Data Collection & Analysis Spreadsheet Creation, Entry and Formulation Time Management Skills Bank Policies & Procedures Report Analysis Knowledge of Financial Regulations Employee Motivation Knowledge of Texas Financial Regulations Team Building Work ExperienceMember Service RepresentativeFebruary 2015 to CurrentSecurity First Credit Union McAllen, TX Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Train new employees on multiple financial programs and data entry software. Assisted members with service issues, account maintenance and notarized legal documents. Input, processed, and funded Consumer loans. Provide superior customer service on every interaction. Provide all teller services, accepting deposits, payments and withdrawals. Recognize and met member and potential member needs by providing quality service through transactions and cross- selling products and services to increase member satisfaction and account retention. Research and analyze account data to effectively resolve multiple types of account problems. Customer Service RepresentativeMay 2009 to February 2015Maximus- Edinburg, TX Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. Transfer/refer consumers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Escalate calls or issues to the appropriate designated staff for resolution as needed. Track and document all inquiries using the applicable systems. Facilitate translation services for non-English speaking callers according to procedures. Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. Meet Quality Assurance (QA) and other key performance metrics. EducationUniversity of Texas Pan-American 2000 - 2003Edinburg, Texas52 hours |
