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Customer Service Community Events Resume...
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Candidate Information
Title Customer Service Community Events
Target Location US-OH-Columbus
Email Available with paid plan
Phone Available with paid plan
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1824 Village Ridge Lane.  Columbus, OH, 43219Phone : PHONE NUMBER AVAILABLE  E-mail : EMAIL AVAILABLE MAHA H ALIOBJECTIVEHighly skilled and multilingual interpreter with proficiency in English, Arabic, Somali, and Swahili seeking opportunities to utilize language expertise in facilitating effective communication across diverse cultural and linguistic backgrounds. EDUCATIONUniversity Of Minnesota. St. Paul, MNBachelor in PsychologyEverest Nursing School Columbus, OHMedical AssistanceLANGUAGES:English: Fluent (Native Proficiency)Arabic: Fluent (Native Proficiency)Somali: Fluent (Native Proficiency)Swahili: Fluent (Native Proficiency)WORK EXPERIENCEGARGAAR CLINIC Minneapolis, MNIn-house Interpreter  2017  2023Provided interpretation services between English, Arabic, Somali, and Swahili speakers in various settings, including medical, legal, social services, and community events.Ensured accurate and culturally sensitive communication by conveying meaning and intent between parties.Maintained confidentiality and impartiality while interpreting sensitive information.Adapted communication style and vocabulary to suit the needs and preferences of diverse clients and contexts.Collaborated effectively with clients, colleagues, and stakeholders to facilitate smooth and efficient interactions.Somali Link Newspaper Columbus, OhioEditor & Chief  2009 -2016Managed a monthly newspaper, determined newspaper content, wrote about local government, took photographs, designed newspaper pages, supervised associate editor and sold advertising.Coordinated responses to news media questions, acted as agency liaison with the news media, wrote news releases, developed news media strategies, advised management and staff on news media relations, and supervised assistant and interns.Coordinated employee communication program and planned, wrote and supervised production and distribution of monthly publications.Ohio Health Columbus, OhioInterpreter - August 2006- 2008Provided interpretation services in English, Arabic, Somali, and Swahili for clients in various settings, including medical appointments, legal proceedings, and community events.Facilitated communication between individuals who spoke different languages, ensuring accuracy and clarity of message.Demonstrated cultural sensitivity and respect for diversity while interpreting.Maintained confidentiality and professionalism at all times.Prepared for assignments by researching terminology and familiarizing myself with relevant subject matter.Eye Care Associates Minneapolis, MNMedical Insurance Coder 2003-2005Assigned appropriate medical codes to diagnoses, procedures, and services for insurance billing and reimbursement purposes.Reviewed medical records and documentation to ensure accuracy and compliance with coding guidelines.Communicated with healthcare providers to clarify documentation and resolve coding discrepancies.Utilized knowledge of medical terminology and coding conventions to accurately assign codes.Stayed updated on changes in coding regulations and attended training sessions as necessary. Childrens Hospital Minneapolis, MNCustomer Service Representative  2000-2003Provided exceptional customer service to patients, families, and visitors at a Children's hospital.Assisted families with registration, scheduling appointments, and navigating hospital services.Addressed inquiries, concerns, and complaints in a courteous and efficient manner.Collaborated with healthcare professionals to ensure a positive patient experience.Maintained accurate records and documentation of interactions. SKILLSProficient in simultaneous and consecutive interpretation.Strong verbal and written communication skills in English, Arabic, Somali, and Swahili.Strong verbal and written communication skills in all languagesCultural sensitivity and awarenessAbility to remain calm and focused in high-pressure situationsFamiliarity with interpretation techniques and best practicesExperience in medical insurance codingCustomer service skillsREFERENCES: AVAILABLE UPON REQUEST

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