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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEAdvisorA resourceful and versatile customer service professional with vast experience in schedule management, client/vendor relations, reporting, document management, budgeting, policies and procedures, process improvement, research, and development, claims and invoicing, and implementations. Ledverages dynamic interpersonal and problem-solving skills to ensure dependable, consistent, and highly efficient processes and deliver timely and accurate solutions. A broad-minded and performance-driven proven performer who empowers an organization to enhance capabilities and business growth.SkillsMS Office Suite Dictaphone Transcription Epiphany Hybris and OraleStone Eagle and Interactive Intelligence-13ExperienceNelnet, Lincoln, NE February 2019-May 2023Student Loan ServicerAdvisor IJob Scope: Respond to incoming borrowers interaction (inbound and outbound calls, chat, email, text) and provide follow-up on inquiries needed. Work with customers to address and resolve issues on their accounts.Perform tasks to resolve customers needs by displaying ownership and de-escalating call/contacts with one call resolution.Escalate calls to leaders or supervisors when necessary.Research to provide customer inquiries with resolutions within established laws, regulations and policies.Accurately update information on customers accounts.Ability to learn and retain knowledge of the student loan industry.Strong oral and written communication.Listening and reading comprehension.Pay attention to detail.Managing subject priorities.SIGNET JEWELERS, Coppell TX April 2008-August 2018JewelersProcessed store inquiries assisting with guest issues. Respond to incoming calls and assist store team members with routine and non-routine requests, questions, and concercerns. Verified information pertaining to store inquiries.Accomplishment.Provided support and assistance with store policies and procedures seeking to provide resolution on first contact.Created and maintained accurate records on all inquiries and requests using tracking software while on call.Assigned unresolved issues to appropriate resolving groups via trouble tickets.Utilized tools and reference materials in researching issues and providing solutions.Developed and improved knowledge of products, services, and customer service skills.Researched product and service inquiries providing timely resolution.EducationHigh SchoolThomas JeffersonProfessional DevelopmentGovernment clearance from FSA to work on Student Loan accounts. |
