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Title Customer Service Mental Health
Target Location US-NY-Bronx
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PROFILEA personable, educated, young leader who is dedicated to ensuring top notch customer service, security, and care. Dedicated to maintaining a reputation built on quality, service and uncompromising ethics with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to humans needs. Punctual problem solver and avid multitasker. Track record of being an essential part of a team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishments/agency long-term success.CONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEWORK EXPERIENCEAlien Universe SecuritySecurity2022-2023Patrol facility and/or perform fixed-post duties as instructed. Serve as a general security presence and visible deterrent to crime and client rule infractions. Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Report all incidents, accidents and/or medical emergencies. Follows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms or intrusionSCO Family of ServicesResident Mental Health2020-2022Participates as necessary in admission of new residents. Maintains an awareness of each resident's emotional, physical and spiritual needs and referees him/her to other team members (when necessary) to meet these needs. Be alert that each adolescent is prepared for and attends his programmed appointments: psychological, psychiatric, educational and medical. Provides immediate intervention utilizing therapeutic crisis intervention techniques to de-escalate potentially volatile situations. As a member of the treatment team contributes to the formulation of a treatment plan for each individual in the unit through submission of written reports and participation in discussion. Carries out treatment plan where appropriate. Organizes recreational activities that would make leisure time a positive, rewarding experience. Sees to the daily care and cleanliness of the living facilities. Sees to overall management of clothing, household supplies and equipment. Provide transportation - if approved as Agency Authorized Driver, will transport Residents as requested. Supervises the resident's personal hygiene routines, remain alert to be available for "active" listening to any adolescent in unit in line with that adolescent's treatment goals. Completes daily log, and other reports as requested and submits same to appropriate staff. Follows proper procedures for reporting damage or needs in the physical plant, supplies that are needed etc. Advances professional development by participation in the facility's in-services training program: bi-monthly supervision and by attending outside conferences, seminars and workshops as requested by his/her supervisor. Promotes and fosters in residents positive values such as: integrity, dignity, self-control, poise, honesty, self-respect; a sense of personal responsibility; motivation for study, careers and goals in life; appropriate spiritual and religious attitudes in accordance with each resident's religion; respect for personal property, equipment etc., as well as the appropriate use of money, performs all other duties as assignedAmazonCustomer Service & Delivery2018-2020Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.TargetRetail Sales Associate2017-2018Serves customers by helping those select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers questions.Stop & ShopStocking and Customer Service2016-2017Sorts and stocks products on shelves and in the backroom. Assists fellow associates as needed throughout the store. Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately. Engages with vendors and drivers with a positive attitude.EDUCATIONTheodore RooseveltH.S DiplomaKEY SKILLS AND CHARACTERISTICSExcellent listenerFriendly, courteous, and service orientedPoised under pressureQuality AssuranceExcellent communication and organizational skillsWorks well with a teamHave an outgoing personalityExcellent in putting the needs of other firstExcellent with working with high risk children/ teens/adultsGreat computer skillsSkilled in Microsoft PowerPointSkilled in Microsoft WordExcellent in Reading, Writing, and MathematicsFast LearnerGreat problem solverVery patientGreat at deescalating problemsGreat Motivational speakerGreat security skills

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