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Click here or scroll down to respond to this candidate Candidate's Name
Cuthbert, GA Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Skills
Generating Reports Inbound and outbound calls
Benefits Explanations Customer Service and Assistance
Personnel Documentation Call Volume and Quality Metrics
Equipment Troubleshooting and Maintenance Microsoft Office expert
Customer Relations First-Tier Technical Support
Understanding Customer Needs Team-Oriented and Cooperative
Data Entry and Maintenance +Type or edit your skills here
Microsoft Exchange
Work History
Technical Support Advisor 06/2023 - Current
Teleperformance USA
- Engage in virtual interactions for customer assistance
- Use digital platforms for top-notch customer service
- Connect with customers via phone, email, chat, or social media
- Resolve questions and concerns
- Calmly handle and de-escalate issues
Life Insurance Support 01/2022 - 07/2022
Integriant Ventures
- Manage large volumes of inbound and outbound calls
- Identify and assess customer needs for satisfaction
- Provide accurate and complete information using appropriate methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle customer complaints, provide solutions, and follow up for resolution
- Record customer interactions, process accounts, and file documents
Customer Service Cashier 08/2022 - 11/2022
Dollar General
Resolved customer complaints and maintained a clean and tidy checkout area
Enables customers to feel welcomed, important and appreciated by answering questions about products sold
throughout the store
Maintained customer satisfaction with quick and professional handling of product returns
Handled approximately daily credit and cash transactions for customers with accuracy and speed
Counted money in drawers at the beginning and end of each shift
Maintained reports of transactions and greeted customers when entering and leaving the establishment
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale
Performed cash, card and check transactions to complete customer purchases
Operated a cash register to record transactions accurately and efficiently.
Customer Service Representative 10/2021 - 01/2022
Connexus Resource Company
Answering phones, emails, and live chat from customers
Professionally responding to customer inquiries
Identifying, escalating priority issues, and reporting to high-level management
Following up on complicated customer interactions where required
Recording details of customer interactions (proficiently and accurately)
Develop rapport with customers, with an upbeat and positive attitude
Education
High School Diploma 05/2022
Randolph Clay High School - Cuthbert, GA
Culinary Arts 05/2020
Albany Technical College - Albany, GA
Certified Nursing Assistant 04/2019
Albany Technical College - Albany, GA
License
Pharmacy Technician License
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