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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeEMCOR Facilities Services, Inc.November 2021 to Present Create work orders Follow -up on work orders by phone and via email Dispatch work orders Check in and out of work orders for the tech Take incident reports NTE increases Notates all wo with customer/service provider info Customer Service/ Tech supportConsumer CellularApril 2020 to PresentCommunicated directly with the customers by phone to resolve issues they had with setting up their member portal, trying to make a payment online setting up automatic payments. assesses with, issuing refunds. Developed and maintained notes on the customer account, updated customer information, process warranties, troubleshooting, placed orders, set up accounts, canceled accounts and Porter numbers from one carrier to the otherMember Service RepresentativeCognizant - Phoenix, AZSeptember 2019 to March 2020Communicated directly with the members by phone to resolve issues they had with setting up their member portal, trying to make a payment online setting up automatic payments. assesses with disputing claims, issuing refunds. Developed and maintained reporting procedures, updated member information. Supervised and motivated by staff recognizing and rewarding individual achievements, and maintaining a positive attitude.completed credit-card transactions. Coordinated efforts between several departments to resolve complex member issuesMember ServicePSCU - Phoenix, AZApril 2019 to August 2019Culminated directly with the clients over the phone. completed credit card transactions for the members, ordering new bank cards. escalated calls. Developed and maintained reporting procedures. addressed customer complaints and issues, researched, documented, maintain problem ownership and accountability. coordinated efforts between several departments to resolve complex customer issues ParalegalLexington Law - Phoenix, AZJuly 2018 to May 2019Interacted with the clients by maintain consistent telephone and email communication. Gathered information to dispute and untrue information on their credit reports. researched, and documented. addressed any client complaints, issues and escalations, completed credit card transactions, coordinated between several departments to resolve complex issues Insurance RepresentativeOxford Life Insurance - Phoenix, AZApril 2018 to March 2019Interacted with the clients by phone and email. Developed and maintained reporting procedures Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Collection RepresentativePenn Credit Corporation - Phoenix, AZMay 2017 to February 2018Culminated directly with the customers by phone. Completed credit-card transactions. issued receipts for funds received, verify amounts due, Collected on past due accounts. set up payments arrangements, addressed and additional questions. Addressed complaints, issues and escalations EducationHigh school diplomaVictor Valley High SchoolJune 1999 to May 2004Skills CSR (5 years) Call Center (6 years) Customer Service (6 years) Customer Care Technical Support Medical billing Organizational skills Medical office experience Time management Communication skills (6 years) Data entry (5 years) Sales (2 years) Medical terminology English Typing Front desk Phone etiquette ICD-10 CPT coding Insurance verification Clerical experience Filing Office management Medical receptionist Office experience (6 years) Patient careCertifications and LicensesParalegal Certificate |
